Nationwide Bathrooms Reviews

Name: Nationwide Bathrooms
Address: 135 Doncaster Road, United Kingdom, Barnsley
Rating: 3.29

3.3 Rating 772 Reviews

57 %

of reviewers recommend Nationwide Bathrooms

Company Reviews

Questions

Metrics

3.3

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 095 5000

Location:

135 Doncaster Road, United Kingdom
Barnsley
S70 1UF

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Anonymous

Anonymous // 01/01/2019

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“Website is not working properly. Even thought I selected a complete vanity unit I was only given the price for the basin without knowing it. Now I have to pay for both deliveries for their mistake. Finally, the return form "conveniently" is not on their website. Not using them ever again.”

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Posted 3 years ago

“Avoid avoid avoid , order placed 1st Jan , never delivered , no replies to any emails, im now having to recover lost money via courts”

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Posted 3 years ago

“Fast and efficient service. Great quality products at great prices. The only downside is 2 weeks after ordered and a week after the product received I received an order confirmation! Not a problem though I was able to check on the website. Will use it again. Thanks.”

Helpful Report

Posted 3 years ago

“Confirmed toilet seats in stock for swift delivery. Two weeks later after 3 phone calls I cancelled the order by email and purchased elsewhere. Then they sent the order! Returned immediately following thier strict returns proceedure and still awaiting refiund one month later despite chasing. Emails come back 'Small backlog' Issue Resolved. It is NOT resolved. Nightmare. Avoid.”

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Posted 3 years ago

“Amazing service. Had never heard of this company before ordering. However I have placed 3 separate orders within days of each other and all handled really well, with great communication, fast delivery, and helpful staff. Would recommend, overall great service.”

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Posted 3 years ago

“They might seem cheap, but be warned, the prices look cheap for a reason. They are actually only selling you a part of what you think you have ordered, and then you only find out after they eventually deliver it (IF they deliver it) why it was so cheap - because you have to order the other bits that you thought you'd already paid for as a new separate order, making it more expensive than other options. And that's when you discover that the customer service is just as appalling as their business ethics. They lie through their back teeth saying that stuff is in stock and can be delivered by the end of the week, and then when you call to find out where the stuff is they say that they're still waiting for delivery of it themselves (even though you double checked when you ordered it that it was allegedly 'in stock'). Then, weeks later, when it still hasn't been delivered, they come up with a never-ending series of lame excuses. Clearly from the other reviews this is not a one-off, it's how they do, what they laughingly call, "business". Avoid at all costs. And then avoid again. You have been warned.”

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Posted 3 years ago

“Wrong advice given about which shower enclosure fits which shower tray resulting in incompatible items supplied. No response to complaint and no action to rectify. Bathroom out of action. Appalling service.”

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Posted 3 years ago

“Super service received today when we went in to buy two new bathrooms. The sales advisor was very helpful when answering our questions and she was able to advise us appropriately according to our needs and budget. Will definitely recommend it to family and friends.”

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Posted 3 years ago

“I’d give 0 stars if I had the option. This company owes me over £2000! For an order that I cancelled in December, as they couldn’t deliver the items when they said they would. I have been fighting for a refund ever since. They promise the world over the phone and again don’t deliver. They ignore ALL emails, which is convenient! Absolute bunch of con artists. I don’t understand the positive reviews, all I can think is that they are fake!”

Helpful Report

Posted 3 years ago

“Simple to use the website for ordering, great interest-free payment options, and free delivery. 3-5 days delivery arrived 2 days from order.”

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Posted 3 years ago

“Shower tray badly warped, trying to return but just getting ignored, won’t refund without having the tray back but still not collected it after agreeing to, that in my eyes is the same as theft”

Helpful Report

Posted 3 years ago

“Bought a double vanity unit from the shop today. The salesman was excellent no pressure but there when needed. His customer service skills were a credit to him and you should feel proud to have him on you, staff. Would certainly recommend Nationwide Bathrooms.”

Helpful Report

Posted 3 years ago

“They delivered the wrong item then refused to refund. 3 months of deflected phone calls and unanswered emails, will have to get trading standards involved. AVOID”

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Posted 3 years ago

“Really bad customer service ?ordered a shower tray right hand as pictured. A left hand tray was sent by nationwide bathrooms they would not accept that were wrong i emailed the ceo and and went through the way to complain ith no response to date got fed up waiting with a bathroom incomplete .sold the tray on for less money and thought I would leave a review (AVOID THIS COMPANY)”

Helpful Report

Posted 3 years ago

“Ordered two tavistock bath panels, first arrived damaged and I was returned it, second order was cancelled and refunded. UNFORTUNATELY FOR THE FIRST ONE UNTIL TODAY I DIDN'T RECIEVED REFUND!!! ZERO CONTACT OR INFO FROM THE SELLER. SCAM!!! NEVER AGAIN!!!”

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Posted 3 years ago

“Item delivered as expected and on time. We ordered a sink from NB Bathrooms which was significantly cheaper than available elsewhere and was subsequently delivered quickly and within the specified time frame. Everything met expectations.”

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Posted 3 years ago

“Very pleased with the service received and the price paid. Bought and paid online, with orders delivered as promised in 48hrs. The bath tap arrived well packaged and looks great in the new bathroom.”

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Posted 3 years ago

“My order submitted on 24 November apparently was not in stock, however the company didn't bother telling me until 11 January - and only after several emails to chase them up! I'm still waiting for my refund 5 February.”

Helpful Report

Posted 3 years ago

“First class service, the order came on the date promised, unknown to me I had ordered the wrong size and had to return at my expense, the replacement came on time, customer service excellent”

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Posted 3 years ago

“Great value and superb service. I had a bathroom installed by Nationwide Bathrooms and the quality was simply outstanding. Highly recommended”

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Posted 3 years ago

Nationwide Bathrooms is rated 3.3 based on 772 reviews