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Nationwide Reviews

2.1 Rating 210 Reviews
A-
Happiness Grade
A-

Customer Service - Good

85.00%
Industry Average
Cutomer service has always been good when visiting the branches, though these days, like a lot of banks they've closed a lot.
posted 9 months ago - Anonymous
EXCELLENT SERVICE !!!! Harry Nagi provided me exceptional customer service.
posted 1 year ago - Michelle Moodie
Online banking utilises a clear easy to use site plus l've always received a friendly helpful service when needing to call in at a branch office
posted 3 years ago - Anonymous
I have to say I have never ever had any problems with this bank and I’ve tried NatWest, TSB, HSBC. I’ve been with them for over 10 years and so has my husband & son. They are easy to contact & customer service is always amazing !!! Thank you Nationwide!
posted 4 years ago - Lynny Reffell
Spoke to Claire at Ramsey Cambs branch who is a credit to Nationwide. She has always looked after my mum and showed real customer service. An absolute brilliant service from Claire thank you
posted 4 years ago - Steven Setchell
Have been with Nationwide about 5 years Quite simply, I cannot fault this company for it's service, clarity of product information and friendliness of staff both on the telephone and face-to-face
posted 4 years ago - Derrick M Retief
Great customer service, always easy and quick to deal with
posted 6 years ago - Kate Andrews
Great service and friendly staff, easy process
posted 6 years ago - Alice
Dealt with both online and email good service all round.
posted 7 years ago - Kenneth
They bend over backward with customer service, spotted card fraud before it went through, have no fees for bounced direct debits on the flex plus account, and 5% interest on regular savings account with instant access they are amazing
posted 7 years ago - Anonymous