Natural Chemist Reviews

Name: Natural Chemist
Rating: 4.73

4.7 Rating 1,257 Reviews

94 %

of reviewers recommend Natural Chemist

4.7

Based on 1,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Natural Chemist:

Welcome to a better kind of pharmacy!
Finally a full-service traditional pharmacy integrated with natural and complementary health solutions. Qualified, integrative and caring.

Visit Website

Phone:

1300 882 303

Email:

info@naturalchemist.com.au

Location:

95 Greenwich Rd, Greenwich, NSW
2065

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Natural Chemist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best products at good prices and home delivery.”

Helpful Report

Posted 2 years ago

“Goods not received . Too long for delivery”

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Posted 2 years ago

Hi Colleen, I am terribly sorry for the delay on your order. I can see it has been shipped and is currently due to arrive between the 15th-17th. At the moment WA orders are taking slightly longer to arrive, due to back log with Auspost. Please feel free to call our staff on 1300 882 303 if you have any questions. Kind Regards, Natural Chemist Team

Posted 2 years ago

“My order was delivered in extremely good time although the parcel was a little squashed.”

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Posted 2 years ago

“I was surprised that it took nine days for my order to arrive, and when it arrived the ice pack was warm. The packaging of the probiotic states to store between 2-8 degrees and it was not received at this temperature”

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Posted 2 years ago

Hi Carmen, Thank you for your review. Mutaflor is a temperature sensitive probiotic. Your order was placed on a Wednesday after shipping hours. Our team recognizes that it is important to keep this probiotic cool, therefore, we don't generally risk shipping after a Wednesday particularly to Queensland as this can risk it getting stuck in a warehouse over the weekend. We shipped your order on the 4th and it arrived to you on the 7th. This is within the recommended 72 hours Mutaflor allows for shipping. There is no way for us to guarantee the ice stays solid, however, packing with ice does drastically increase the ability for us to ship to you safely. Good news is the product has arrived to you in good time and should be fine for you to take! Please reach out if you have any further questions. Kind Regards, Annie (Naturopath)

Posted 2 years ago

“The staff are very friendly and very accommodating. The delivery of the order is prompt and sometimes earlier than the delivery date. The packaging of the medicine is excellent. The service is excellent and cannot fault it in any way, shape or form. Ordering until delivery has always been a breeze. Thank you. Rica”

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Posted 2 years ago

“Always a fast and efficient service and you always have great stock, thankyou.”

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Posted 2 years ago

“Correct goods arrived, well packed and within time indicated.”

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Posted 2 years ago

“I always find the staff very helpful and the products are generally available and delivered promptly.”

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Posted 2 years ago

“This was so easy, my doctor made me the link to my shopping cart and I just had to pay! Super fast delivery, neatly packed... can recommend! Thank you”

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Posted 2 years ago

“Short delivery time.Well packed.”

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Posted 2 years ago

“Wonderful online service , very caring & knowledgeable…have changed my natural menopausal relief & it has changed my life! Thankyou sooo much Georgia 🌹”

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Posted 2 years ago

“I placed an order and needed to cancel it, I can’t remember the name of the woman who helped me, but she was amazingly helpful and even went to the post office to get my parcel back!! Thank you so much! Extraordinary to receive such wonderful customer service these days.”

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Posted 2 years ago

“Very fast response when I uploaded my prescriptions and fast delivery of order”

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Posted 2 years ago

“Products arrived promptly and I good condition. Will definitely keep buying from Natural Chemist.”

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Posted 2 years ago

“Express delivery was delivered next day which is very good.”

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Posted 2 years ago

“Prompt service of the product I ordered. The site was user-friendly and everything went through effortlessly.”

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Posted 2 years ago

“Love using this site when my prescriptions are out of stock from my naturopath. The staff is lovely to talk to and the ease of uploading my scripts is easy -ish. My only fault is the delivery time. It doesn't seem to matter if you pay for regular or fast tracked delivery, it still takes about the same time, which is ages! I have been waiting over a 2 weeks for my latest script and still have not received yet.”

Helpful Report

Posted 2 years ago

Hi Hayleigh, Thank you for your review. We are glad that you enjoy using our portal to purchase your scripts :) I can see your first order was shipped within 2 days and arrived within 3 days. Your second order seems to have taken a little longer in transit. Shipped within one day of ordering and arrived within 9 days. I can see there was a public holiday in the week, which would have delayed your order. Our apologies for this. Shipping to Western Australia does often take a little longer than normal due to the distance, this and the public holiday has caused an unusual delay on its delivery which is not a normal occurrence. Please feel free to call our team on 1300 882 303 if you have any queries regarding your orders and delivery times. We do our best to get our customers orders out as fast as possible. Kind Regards, Annie (Naturopath)

Posted 2 years ago

“I was very impressed with the care taken in packaging my order. Freight was in very good time also. I will definitely order from this site again.”

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Posted 2 years ago

“Very easy to deal with. I placed an order fir probiotics & received promptly interstate”

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Posted 2 years ago

“Great online store that I use regularly - always fast delivery and they keep you informed of tracking which is really useful. Thank you!”

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Posted 2 years ago

Natural Chemist is rated 4.7 based on 1,257 reviews