Natural Chemist have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Website was Easy to navigate, price was the best I could find, product is excellent and delivery was very quick to a rural area.
I’m a first time customer and based on my experience I will definitely use Natural Chemist again.
Many thanks
”
- Stephen Grigson
“
Fast postage good price good product.
”
- Scott Youl
“
Price was good and it got to me fast
”
- Mikki Lawson
“
Easy to order prompt delivery.
”
- Annie Pabst-Reeves
“
Thank you, I paid for the express delivery and it was geat express.
Packed well.
Directions on the tag were small and some informtion left was difficult to understand.
No blue scoop included in powder - but I believe this is on it's way - appreciate this greatly.
Overall great.
”
- Robyn Turk
“
Easy to order and a quick delivery.
”
- Deana Hale
“
my product wasn't delivered and you guys refuse to refund me.
”
- Diego Leiton
“
Poor response from a person called Tayla re: refund on a mistakenly ordered measuring cup. Then I received a better response from someone called Annie, however it was bad customer service and unnecessary for her to add "we've never had this complaint from anyone else". It's wrong to use that argument---it's extremely invaludating
”
- Kelle Cunningham
“
It took weeks until I received the order. Unfortunately, I had to pay EUR 46,19 to customs since the order price was wrongly stated by Natural Chemist. No reply from customer service regarding my request to refund me that costs up to now.
”
- Sonja Karpf
“
Very efficient service thank you
”
- Sharon Higgins
“
Fantastic customer service and great products.
”
- Bianca Fruh
“
I am satisfied with the service. Thank you very much!
”
- Lucila Flores
