Pela Care Corp. dba Habitat Botanicals Reviews

Name: Pela Care Corp. dba Habitat Botanicals
Address: 460 Doyle Avenue, 604,, Kelowna
Rating: 3.44

3.4 Rating 542 Reviews

60 %

of reviewers recommend Pela Care Corp. dba Habitat Botanicals

3.4

Based on 542 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

7783859100

Email:

cristian@habitatbotanicals.com

Location:

460 Doyle Avenue, 604,
Kelowna
V1Y 0C2

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Pela Care Corp. dba Habitat Botanicals 1 star review on 6th February 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It says label was created a week ago-but there is absolutely no tracking available. Scamming again.”

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Posted 4 years ago

“"I love this company. The products actually work, the price is cheaper than most natural companies AND all the packaging is compostable!””

Helpful Report

Posted 4 years ago

“The customer service is sorely lacking. I ordered on Feb. 27. I checked in on March 5 to get an update. I was assured that I would have tracking information by the end of the day. Since then I have heard nothing. I ordered $91 worth of product, that I now doubt will ever arrive. I wanted to be excited by this product line but feel the company is out of its depth and frankly should stop advertising until they can deliver. I want a refund.”

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Posted 4 years ago

“Must be the company employee’s writing reviews because they are not sending the products. They collected the money and I’m left empty handed. DO NOT ORDER FROM THIS COMPANY!”

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Posted 4 years ago

“After 6 weeks I requested a refund but was denied because it was "shipped" only to learn a week later it was never sent. Still trying to get a refund... Seems like a great product but the company will lie to you to buy time to try and get orders out.”

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Posted 4 years ago

“I ordered from them in December for a Christmas gift and after 3 weeks of delays was given numerous excuses about being a 'small company' and unable to fulfill orders. I requested refund and my order was cancelled, but 5 weeks later I am STILL waiting for credit in my credit card. I will be making a claim with Visa for fraud.”

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Posted 4 years ago

“I’m in the same boat as most of the other reviews. I read some good reviews and decided to give it a try, but it’s been nearly 2 months and I have yet to receive my order. They sent an email saying my order would ship the next day and a week later I sent a follow up email asking for status. They replied promptly stating they looked up my order and it was going to ship in the next few days, it’s been another week and nothing.”

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Posted 4 years ago

“How does this company have such great reviews, I ordered Jan 13th of this year check with email February 3rd and today February 28th no more emails than confirmations and Arrive is zero help. I will give it till March 3rd and will ask for a refund and go somewhere else, there are a lot of other places to go, I ordered from Dropps, TruEarth & Grove Collective. I think these guys need another infusion of starter cash.”

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Posted 4 years ago

“Don't order here, full of excuses, no products in my hands. I turned it over to the credit card company. Order placed over a month ago. People move all the time. Shop elsewhere.”

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Posted 4 years ago

“I ordered Feb 6. Was told on Feb 13 my order shipped. After emailing multiple times they say they are backed up and will get the tracking number to me soon. 2 weeks later and still no tracking number and my product hasn't shipped. I was annoyed but now I'm angry because I see so many other people saying they haven't received their packages from months ago.”

Helpful Report

Posted 4 years ago

“This is the least professional company I had to deal with. Their unresponsive staff and corrupt delivery system sickened me to my stomach from supporting such businesses. I will be explaining how I have NO product in my hand, or my money back and how incompetent people shouldn't own businesses. I placed an order on January 16th, received an email stating the orders will be shipped between then and February 1st, had a link to track my package from an app called 'Arrive', which still today has the status "order confirmed". Then I follow up on this, just to get a response they're very busy, blaming that the weekly update e-mails might have ended in junk mail (where there aren't anything). On February 13th I receive an e-mail stating that my order is getting shipped the next day and I'll be receiving a tracking link. As expected from my frustration, 12 days in and neither the package, nor the tracking link is received from my end. I addressed this issue where I asked for either the tracking number and if there's an error my money back, but the response was just an automated e-mail, which could be seen in the attached thread. I sent follow-up e-mails on this problem twice where I asked for my money back and no one got back to me. SO, I'm giving this company just limited amount of days for a reasonable explanation, otherwise I will be taking it to different platforms.”

Helpful Report

Posted 4 years ago

“I placed my order two months ago and still have not received it. I emailed customer service twice with no response (yes I checked my spam folder). I was told it would be delivered by the first week of February and here it is almost March and no order. I’ve received no shipping/tracking updates. I emailed to cancel my order and get a refund and no response. I will NEVER order from here again.”

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Posted 4 years ago

“Their natural floss looks exactly like the one from Chinese store aliexpress for 1$. Everyone here in reviews claims long shipping time. I guess they are shipping their stuff from China :-(”

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Posted 4 years ago

“I ordered some of their products because I am vegan and I try to support companies they are environmentally supportive but when I never got an email I reached out and they told me a sad story that they were moving into a bigger facility and that my order was going to take a little longer to ship, I decided to cancel and I expected a full refund but was I surprised they never credited the whole amount they charged me so I have sent them an email and waiting for a response... but by the sounds of other un satisfied customers it doesn’t look good..How can a company do this what a scam. BEWARE PEOPLE!!”

Helpful Report

Posted 4 years ago

“RUN FAR AWAY OR RUN TO GET SOMEONE TO SHUT THIS DOWN!!!!! scam scam scam scam”

Pela Care Corp. dba Habitat Botanicals 1 star review on 5th February 2020

Helpful Report

Posted 4 years ago

Hi Brooke, Jaymie here, one of the owners. We're definitely not a scam, you can email me at jaymie@habitatbotanicals.com if you want. We're opening up a manufacturing location in Langley, BC, Canada to increase production and get orders out faster and sending hundreds per day to catch up, and plan to be completely caught up within the next couple of weeks.

Posted 4 years ago

“You guys!! The products are so worth the wait! Yes, they got a bit behind during the holidays (completely understandable) but they are making so many changes now to make sure they keep up a good speed. Your missing out if you decide not to give them a try 💗!”

Helpful Report

Posted 4 years ago

“I placed my order 43 days ago and have not received my order. I have sent multiple emails to the company and I have received responses saying that mine would be the next to be shipped, it's almost ready, etc. with no follow through. They say their shipping center in the U.S. is still fully operative during their move, yet I still have not even received a shipping confirmation.”

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Posted 4 years ago

“I got my products yesterday, I got the lip balm, deodorant, toothbrush, shampoo conditioning bar and the body wash bar. Oh and the loofah. I tried them all this morning/today and so far I really like them all and they all work well, I'm actually quite impressed to be honest. Keep up the good work! Thanks for keeping me updated on my order and very happy to be supporting you guys.”

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Posted 4 years ago

“Ordered 27th of December, have received nothing. Asked for a refund and have heard nothing.”

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Posted 4 years ago

“I ordered the deodorant. The concept is great, I received my order promptly, the packaging is solid, the deodorant smells good and seems to work. But, I found two cons: 1. The deodorant stick itself was hard, felt grainy and my poor pits were red for some time after trying to apply; and 2. You only get about an inch of deodorant stick, which gave me less than two weeks of applications, and makes it very expensive. As much as I really wanted to love this product, I just can't justify the cost of it compared to others on the market. Plus, work is needed to make the consistency more pit friendly.”

Helpful Report

Posted 4 years ago

Pela Care Corp. dba Habitat Botanicals is rated 3.4 based on 542 reviews