Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,507 Reviews

96 %

of reviewers recommend Naturaw

4.8

Based on 2,507 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Bought a few boxes of Naturaw to try. All over its outside packaging it states plastic free. I gave my dog the food in the cardboard packaging - he reluctantly ate some of it. The next day I gave him another one and put it in his bowl this time. I then realised they have some sort of recyclable plastic covering on the bottom of it which my dog had eaten. I was horrified and emailed customer services to find out what it was. I had zero response from them which is shocking. My dog has now tried different flavours, all of which he sniffs and walks away from. The only response I get from them is asking me for a review so here it is!! More than disappointed with their customer service. Should be a warning on the outside there is a plastic type packaging at the bottom of the meat. My dog refuses to eat it.”

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Posted 9 months ago

It’s not plastic it is greaseproof paper - and there IS a note on the other packaging explaining this. Our customer service team will be in touch on Monday

Posted 9 months ago

Good Morning Suzanne Thankyou for your review and thoughts, although we do find these comments a little perplexing as our customer service team responded to your initial email as soon as we re-opened after the weekend (our working ours are Mon-Fri 8am-4.30pm). We received your initial email on Sat 6th April 11.26 am and our lovely Abbie responded on Mon 9th April at 9.47am - perhaps this email has found its way into your junk/spam folder? If you could please check we would be most grateful. You can see a copy of her response below: "Good morning Suzanne, Thank you for your message, we do have a small piece of greaseproof paper on the bottom of the meat, rest assured there is no plastic included in any of our trays. The small sheet of paper under the product may look insignificant but it’s an essential part of the manufacturing process – in basic terms it allows us to portion the meat more accurately, as it stops the product sticking to the conveyor belt resulting in uneven pack sizes. Without it, every pack would have to be manually weighted by hand resulting in a cost increase. Hope this helps, if you have any further queries please don't hesitate to get back in touch. Kind regards Abbie" In response to your dog walking away from the food, we find most dogs take to our food straight away, and indeed many dogs that struggled to eat before are suddenly very interested in their food again. However, they are all individuals and some can be a little more stubborn than others. In this case you may find mixing a little of something they've had before and love that has a strong flavour (tinned pilchards/sardines are usually our go to tip). If you have fed raw but a different brand the texture could be very different, we mince a coarser meaty mince but other brands are much finer and mushier texture. If they've been eating food with vegetables in this could be a difference too. Mixing some of her previous food in and gradually reducing that could be a good idea to get them acclimatised. We would always suggest putting the food down for 20 minutes and if not eaten then popping in the fridge and saving until the next meal. Some dogs can be stubborn and if they are turning up their nose at more than one mince it would suggest it's not that it is dislike (it's very unlikely to dislike every meat) but that they are just unsure of change, may be a little battle of wills but unless you have a poorly dog or a very young puppy skipping a couple of meals will do no harm. I hope this helps but if you have any further queries please do not hesitate to contact us woof@naturaw.co.uk Kind Regards Amy

Posted 9 months ago

“Wouldn’t feed anything but Naturaw to my dog Charlie”

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Posted 9 months ago

“Hi, our Cavapoo loves your food and keeps him healthy”

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Posted 9 months ago

“My boxer Mickey loves this food after trying various raw beans this is the one he eats all of 5 ⭐️”

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Posted 9 months ago

“My very fussy Lurcher loves Naturaw. We spent years throwing away opened, uneaten tins of expensive dogfood until we found this. Dish is always licked clean and she is fit and healthy with the best teeth our vet has even seen on a 10 year old Lurcher! The perfect balance of the best ingredients (and as far as Iz is concerned) no vegetables!!”

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Posted 9 months ago

“Ruby loves her Naturaw food. Delivery is always fast by DPD and food is well packaged.”

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Posted 9 months ago

“I’ve always received 10/10 service from naturaw and love that they have a convenient live chat that someone will reply to the next day if you contact them out of hours. The staff are super helpful and friendly! My dogs love the recipes and I like that I’m doing something good for the planet by using them!”

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Posted 9 months ago

“Love your product and so do the dogs. I love the packaging and think that human food should be packaged the same. The quality of the meat for the dogs is the best I have come across and they love it.”

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Posted 9 months ago

“Fantastic quality food, my French Bulldog loves it, quality of packaging is great and impressed the whole packaging is recyclable”

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Posted 9 months ago

“Brilliant, Brilliant, Brilliant. Support British business!”

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Posted 9 months ago

“My miniature dachshund is enjoying Naturaw very much, each carton lasts two days which is ideal to defrost and keep refrigerated without it going off. I am really pleased with the packaging being able to recycle it in the paper box.”

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Posted 9 months ago

“Excellent! My 6 month old whippet has been on Naturaw puppy forage since he was 3 months old. His stools are small and firm, he poo's less, no bad wind or smelly poo's! His coat is beautiful and he's in fantastic condition. The vet remarked on his build and weight and said he was perfect! He loves the food. I love the fact you can recycle the packaging. For raw dog food, it's clean to use and handle, no nasty old blood smell and liquid in the bottom of the pack. I can see why Naturaw has been rated #1 for best raw dog food. It represents very good value for money compared to a lot of other raw dog food companies out there.”

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Posted 9 months ago

“Totally cured our puppies tummy problems and great value for money speedy delivery thank you. You will be our regular go to now.!”

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Posted 9 months ago

“Turned up on time. I normally use a local Supplier but they didn’t have tripe and heart in stock so tried you directly.”

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Posted 9 months ago

“The dogs love the food. The 10 year old has always had raw food prepared by me but sources of offal are getting fewer. He loves your stuff as do I because I don't have to make the food. 5month old puppy can't get enough.”

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Posted 9 months ago

“Loved every thing about it! and my dog is loving the food”

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Posted 9 months ago

“First time we ordered Natural online after our dog tested a couple of packages. Nothing to complaint about, delivered as promised, properly packed, all boxes still frozen....so just perfect. And our dog loves it.”

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Posted 9 months ago

“I’m very impressed with everything about your product, the packaging is great the service is amazing,next day delivery is definitely a big bonus! And the quality of the food is simply the best such good quality meat and ingredients no water loss in it which just shows the quality of it is amazing and the dogs absolutely love it especially the forage blend we are really really happy with it and definitely recommend it!!”

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Posted 9 months ago

“My dog Daisy loves this food and now she is older her tummy loves the fact there is also a senior option. I love the fact there is no waste, all of the food packaging can go in the compost bin. Very reasonable price too for such good quality.”

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Posted 9 months ago

“We're thrilled to have discovered Naturaw! With one of our French Bulldogs having food sensitivities, we opted for the Venison single protein, and the results are outstanding. The meat quality is excellent, the eco-friendly packaging is perfect for raw meat, and the service from ordering to delivery has been exceptional. We're now on our second box and eagerly look forward to exploring more of the range once the elimination diet process is complete. Thank you, Naturaw - 5 Stars ⭐️”

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Posted 9 months ago

Naturaw is rated 4.8 based on 2,507 reviews