Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.81

4.8 Rating 2,410 Reviews

96 %

of reviewers recommend Naturaw

4.8

Based on 2,410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Naturaw 5 star review on 13th December 2024

235

Anonymous

Anonymous // 01/01/2019

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“We love Naturaw. Shipping is always fantastic, I love that we're using DPD, especially with the 1 hour delivery window really works for us. The ingredient transparency is huge, and I appreciate the level of detail and transparency on the website. On the website, being able to filter by proteins/dietary restrictions make the webstie very user friendly, which helps us a lot when we want to be selective on which proteins to use. I would love to see larger sizes available to minimize the use of packaging, e.g. 1kg options to further reduce waste in the future. We hope you continue to add new protein options so we can buy even more options in future - we love having all the variety! We recently bought some of the tasty treats as well in the last box, and as exptected, our dog loves them. 5 stars all around! I've been curious about trying the subscription options, so going to give that a go for the next order. There is a lot of great information on your website if you dig in the FAQs. Specifically, seeing the ingredient percentages on your website and packaging was what drew me to ordering initially, along with the prey model feeding - this isn't normally the type of detail I've seen on other websites, and it adds to the level of detail that is evident in your business model and ethos. Thanks for creating a great product.”

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Posted 3 months ago

“After trying nearly all the other brands I think naturaw had the best quality and selection of raw food. My dog loves, every time I bring in the box she gets so excited to open it!”

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Posted 3 months ago

“My Cocker Spaniel loves Naturaw especially the chicken/lamb and duck /lamb combos”

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Posted 3 months ago

“This is the only food that our frenchie will eat !!!!”

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Posted 3 months ago

“Food seems very good quality and all dogs eating it, even the very fussy one! Packaging doesn’t work well for me - the pack is compostable but I don’t have facilities to compost and it’s not recyclable in our area. The film is annoying as the food can’t be re sealed and the paper isn’t really necessary and gets stuck to the meat. However overall very good and I will use again.”

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Posted 3 months ago

“My dog has never been happier with her food! As a dog with allergies, Naturaw has really helped and I’m so happy to see her excited about her food again. The sustainable packaging is a bonus and I love that you can return the wool packaging lining for free and get money back! I do wish the packaging was a little more ‘square’ as it is hard to pack into the freezer (I put each meat patty into a snap lock bag then into the freezer to save space)”

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Posted 3 months ago

“This is a great product. Quality food, made from British ingredients and packaged sustainably. The dogs loved it. I wish it came in larger 1kg or 1.5kg packs, though. It would hopefully be more economical when feeding three Labradors.”

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Posted 3 months ago

“The quality of the raw meat that Naturaw makes available to its customers and their pets is exceptional. However, the same cannot be said for the packaging. This is difficult to open and is not resealable meaning that the potential for contamination of human food which is also in the fridge is increased. My dog also likes the treats that Naturaw have available. The packaging for these products is much better although the font used is very difficult to read. I especially like that by sending back the wool. Liners which the raw meat comes packaged in gives me vouchers towards future purchases. As I have a subscription for the meat I use the vouchers to purchase the treats. To reduce my carbon footprint even further I’d like to be able to combine my subscription order and my treat order into one delivery at the appropriate times but that’s not currently available. I don’t want to permanently add treats to my subscription as I don’t give them to my dog that frequently.”

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Posted 3 months ago

“I usually order a box of 30 packs from 6 different types. The box arrives on the expected date with the contents still nicely frozen. My dog loves this raw food.”

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Posted 3 months ago

“Been using another Raw feed but water content has increased and was getting slopy so decided to try anoionther product. Independant Review rated Naturaw as one of the best so decided to try. Slightly larger packs so bit of ajustment needed but must agree its better than what I was giving them. Quality of contents better but its up to the boys (dog and cat) The original mixes disapear rapidly the forage which is new although the mixer has veg and fruits doesn't have quite the same entusiasm so the jury is out on those at the moment the first one did,so that may be an occasional opt1on. Overall glad I made the change feel happier with the consistancy which probably means they are getting more nutrition.Certainly the labeling shows that.”

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Posted 3 months ago

“My little Havanese is very picky about her food. Naturaw forage is the only food that she seems to really enjoy eating. She also loves their range of treats. I love that the packaging is environmentally friendly and so much thought has gone into the whole production process.”

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Posted 3 months ago

“Our 9-week old puppy loved Forage Puppy straight away, no mixing with previous food (kibble) required.”

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Posted 3 months ago

“The dogs enjoyed the food especially the venison and the duck with beef. It was well packaged and presented. The first order was a little confusing as I hadn't understood collection was not local. It therefore took a while to sort the misunderstanding out and arrange delivery. There is no telephone support for queries which can be frustrating although emails were replied to reasonably quickly. I will order again.”

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Posted 3 months ago

“I switched to a raw food diet with Naturaw about 3 months ago and I could see the difference in my dogs almost straight away. One took about a week to get used to the food but ever since then she has loved it, she can be quite fussy with her food but she finishes it straight away every time. They seem more healthy and active, and can even notice the difference in their coat that is so soft and shiny.”

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Posted 3 months ago

“I have really fussy dogs but they love Naturaw. It's one of the only foods to get consistently eat.”

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Posted 3 months ago

“Excellent service and a wonderful selection of raw tasty food for my dog. He loves the Forage selection and I can be confident he is getting all the vitamins and minerals he needs for a healthy diet.”

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Posted 3 months ago

“Excellent quality food. My GSD girl thrives on it. I love the planet friendly packaging too.”

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Posted 3 months ago

“Always good quality food for the dogs and nice tight packaging. Good delivery communication and will continue to use.”

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Posted 3 months ago

“Ruby our long haired miniature dachshund loves naturaw food. Her coat is glossy and looks great. Naturaw food comes frozen in blocks which once defrosted can be easily divided into ideal size portions.”

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Posted 3 months ago

“I have recently weaned my litter of puppies on the weaning mince and they loved it. I have now started on the adult range as they are 6 weeks old. They have tried beef & chicken and Turkey & beef, and both have been well received. The only thing is I wish there was a way to change your order before it is processed in case you made a mistake.”

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Posted 4 months ago

Naturaw is rated 4.8 based on 2,410 reviews