Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,507 Reviews

96 %

of reviewers recommend Naturaw

4.8

Based on 2,507 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

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“My dog wolfs it down, it’s better on her tummy and a side benefit her breath is so much better.”

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Posted 8 months ago

“Our dogs seem to love your food but the packaging is unnecessarily messy - the sheet under the meat is usually so well stuck to the meat that you can never get it all off, eaning I'm less inclined to then clean it and recycle it. The lids are impossible to peel off too, again meaning I'm not spending the time to pull them off,rinse them off and pop in the recycling.”

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Posted 8 months ago

Hi Sarah - the film is compostable (see the info printed on the back of each sleeve) so you dont need to separate it, the whole lot can be composted. The film was never supposed to peel off in reality we need it to be a weld seal (like other meat you buy from the supermarket) - we will be removing the pull tab from the lids in the near future as this understandably gives the impression it is supposed to peel off. and re: the sheet on the bottom, it's an essential part of the production process that ensures accurate clean portions in each tray. I find if you flip the whole pack out upside down whilst still semi frozen, it usually peels off fairly easily. Hope this helps explain :)

Posted 8 months ago

“Ava continues to enjoy her naturaw variety and is keeping fit and healthy on it.I would say to anyone try it.”

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Posted 8 months ago

“Tried to collect parcel, called twice - no one there (I got there 20 past 4 admittedly). No one called me back. It has now been 10 days so I assume I have lost my order. Not brilliant.”

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Posted 8 months ago

Hi there Jessica We are sorry to hear you have not yet collected your order. Our click and collect shop is physically open for the public and manned every working day until 4.30pm, it will have been open when you arrived at 4.20pm. We currently do not have a customer service telephone line but have checked the logs on the collect phone and we can see 2 missed calls after 4.30pm which unfortunately was out of working hours so will not have been answered - apologies for this. Your order will still be in our freezers available for collection between 10am - 4.30pm Mon-Fri Hope this helps but if you have any other queries please do not hesitate to contact us directly on woof@naturaw.co.uk Kind Regards Amy

Posted 8 months ago

“I cannot fault naturaw , easy to order , fast delivery and my dogs absolutely love everymeal from their range 🐶❤️”

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Posted 8 months ago

“Excellent service and delivery. Delivery regarding Communication always good and quality of produce excellent”

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Posted 8 months ago

“Fast delivery well packaged. Unfortunately my Yorkie didn't like it the food”

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Posted 8 months ago

“Top quality, fresh, non smelly raw food that the dog adores. Quality packaging that is fully recyclable. Also the Forage range does not contain any high histamine or high GI fruit/veg which we need to avoid. Happy and loyal customers.”

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Posted 8 months ago

“Great food, dogs are really healthy on it. It is not cheap but delivery etc is great and packing is minimal. Minor issues are the paper on the bottom can disintegrate and make it messy and we can never peel back the film that makes it messy. Otherwise great.”

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Posted 8 months ago

“Great quality product. Fast efficient service with regular tracking updates. Help available if you have any questions.”

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Posted 8 months ago

“Wide variety of raw food available - like meat only or balanced forage option. My dog loves it! Thank you”

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Posted 8 months ago

“Great dog food with fabulous packing”

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Posted 8 months ago

“My puppy Stanley the staffy loves his raw food gets so excited when I give it him. I chose your food as it was rated highest from all about dog food. Thanks”

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Posted 8 months ago

“Good quality of meat on my first order, so far vey happy.”

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Posted 8 months ago

“I have subsrcibed to Naturaw since our puppy was three months old. The service works well for us (you do need to make space in your freezer!!), with deliveries arriving as planned (we opted for a five week subscription) - and we really do like the fact that every part of the packaging is recyclable and/or compostible (nothing goes in the plastics bin!)”

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Posted 8 months ago

“I love and value the fact that the entire packaging is 100% card board recyclable/compostable. There is also a wide selection of highly nutritional meats.”

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Posted 8 months ago

“Great produce. I love that that the food is organic, nicely packaged and eco-friendly packing.”

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Posted 8 months ago

“We've been ordering this food for years now and our dogs still love it. It's great that ALL the packing is compostable / recyclable and the mixed taster boxes just arrive every couple of weeks. Makes life alot easier!”

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Posted 8 months ago

“Fantastic raw food, my pup loves it. Excellent service too and everything is recyclable.”

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Posted 8 months ago

“While I absolutely love the easy or ordering and the delivery the packaging does put me off, it’s not easy to peel the lid off as it pulls away from the cardboard and ends up ripping the plastic top and sides”

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Posted 8 months ago

Naturaw is rated 4.8 based on 2,507 reviews