Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,700 Reviews

97 %

of reviewers recommend Naturaw

4.8

Based on 2,700 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The food it’s decent but unfortunately it makes our very constipated. Customer service it’s rubbish! No body to talk to.”

Helpful Report

Posted 3 months ago

Hi Silvio, I have just checked our system and can see that we replied to your message via the website chatbot within 10 minutes of receiving your initial message - you can also contact us on woof@naturaw.co.uk if you ever need any assistance. Thank you

Posted 3 months ago

“I have been trying to get in touch with someone to talk about the product but I have not been successful. It has been over a week.”

Helpful Report

Posted 9 months ago

Hi Mary, We are incredibly sorry that your message was missed - we have managed to locate this on our system and sent you a reply - we have also find a 2 star review a little unfair review of the product. Had you messaged us before placing your order we would have been more than happy to provide you with a code to use on your first Naturaw order. You can also contact us on directly on woof@naturaw.co.uk

Posted 9 months ago

“Unfortunately my dog didn’t like the haddock and turkey and refused to eat it. However did like the lamb”

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Posted 11 months ago

“Ordering and delivery was really easy. However I forgot to use my first order discount at the time I placed the order and was disappointed that despite immediately emailing nothing could be done, not even an offer to discount from my next order. Unfortunately my dog didn’t like the texture of raw, and even when I cooked it she still refused to eat it. I’ve now given away the packs to a friend.”

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Posted 1 year ago

“Food arrived a day late and partially thawed. I emailed for the second time and have not received a response or compensation. Other than that, pretty good. More organic products needed.”

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Posted 1 year ago

Hi Adam, we would never not respond - how long has it been and did you email customerservice@naturaw.Co.uk Thanks, we will always sort it out

Posted 1 year ago

“Unfortunately my dog didn't like it at all.”

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Posted 2 years ago

“We have been ordering from Naturaw for several months now and usually don't have any issues. The last order was delivered a day late which meant the majority of the boxes had defrosted, more than half of the boxes were burst open which meant the shipping box was covered in blood and trailed into the hall and as a result had to be binned. We contacted Naturaw (including pictures) to make them aware of the issue weeks ago and have had no reply. Up until then they have been great but given we have had to bin half the order and had no reply, really disappointed.”

Helpful Report

Posted 2 years ago

Good afternoon Claire, I have tried to contact you and left a voicemail this afternoon. We sincerely apologise for the delay and condition your parcel had arrived in, in these cases we will always replace any items that are not fit for purpose. Unfortunately however after searching our system it appears we have not received any email communications so were unable to respond on this occasion. Please do contact us on customerservice@naturaw.co.uk and I will resolve this as soon as possible for you. Amy

Posted 2 years ago

“My three dogs adore this food and I have been feeding naturaw exclusively for the past 18 months. I also loved the packaging. Unfortunately I have found the new packaging a nightmare. The 'film' lid has never torn away in one piece and the liner at the bottom of the tray is always stuck to the meat. With the old packaging, I just used a fork to serve it, that was all I needed. Now I need two utensils to separate the meat from the tray liner, and I have to cover the leftovers in cling film to store it in the fridge. I would much rather just replace the compostable lid as I did before. I'm very sad to say that I am looking for a different brand now. My dogs will miss the food, but I cannot cope with the packaging.”

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Posted 3 years ago

“I used to love this brand however since the packaging change I am disappointed. They are more easily damaged and have arrived cracked/open, they have made the containers larger so I fit less in my feezer and finally they used to have lids for easy storage (my dog is a small breed and doesn’t eat a whole container in a day) but now the lids are gone it makes it a fuss to store and causes me more work/waste when I have to use tuppawear or tinfoil. Due to these issues I have cancelled my subscription and have started looking for a new raw food supplier.”

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Posted 3 years ago

“Unfortunately was a total waste of money our dog wouldnt even touch any of the food that had any chicken in it (which was most of it) we even tried giving it to another dog who spat it out! Such a shame because we did really see an improvement in hatty's bowel movements on the raw food diet.”

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Posted 3 years ago

This is a highly unusual experience with our product - and across multiple varities suggests a fussy dog rather than an issue with all the products. Please contact customerservices@naturaw.co.uk and we can help you with advice on feeding and transitioning successfully x

Posted 3 years ago

“I ordered the venison and although I appreciate the no plastic packaging if did not keep the food fresh!! It went dry around the edges and stuck to the sides of the container therefore there was allot of waste because scraping it off the packaging came off with it so can’t feed that to me dog. I would not buy again it expensive and you can’t use it all”

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Posted 3 years ago

Naturaw is rated 4.8 based on 2,700 reviews