“I have been very happy with the service provided each time I have used Nature Counters and will continue to use them. Even though they are a relatively small company, their prices are highly competitive compared to larger companies and their service is quick and friendly.”
“quick service,
product was very well packed with lots of bubble wrap and polystyrene
very polite on the phone
would be happy to purchase from Nature counters again and would recommend
kind regards
Nicholas Teague”
“Prompt service and did everything it said on the tin! I'd be more than happy to make another purchase from Naturecounters. I wish you well for the future.
Mostyn Davies”
“I found the web site offer easy to understand, the products were adequately described and the transaction was straightforward. Delivery was quicker than I expected and entirely satisfactory. I won't know how well it works until the Christmas presents get unwrapped however.”
“Very competitive on price for bat boxes purchased as part of mitigation for development. Service fantastic, ordered and dispatched same delivered within the hour slot we were promised. Couldn't ask for a better service. On behalf of Harrand Homes Ltd”
“Bought a bat detector as a present for my daughter. I found quickly what I was looking for. Great product for the best available prize. What really astonished me was the fact that the item arrived within a couple of days (signed for). Very quick and secure delivery. Recommended! Many thanks!”
“As I hadn't ordered from Nature counters before, when I didn't receive email confirmation of my order I emailed Dominic requesting confirmation. When I didn't receive a reply and it hadn't arrived after 4 days I was concerned.
I went to the website and was a little reassured to see that my order was listed as pending and I rang Dominic. I was reassured by him that it should have been dispatched and he would check and ring me back.
I had no message from Dominic and was about to try again when my my order arrived this morning about 7 days from ordering.
I'm now very pleased but I would have been less anxious if I'd received emails or something confirming my order and delivery timescale.
Many thanks
Pam Kloezeman”
Dear Mrs. Kloezeman,
I am terribly sorry for the lacking communication. When you rang, I checked that your order had been despatched, which my warehouse team had dealt with straight away, but I failed to get back to you on the phone as I should have done, and all I can do is apologise. I have been away at customer sites every day recently and have not been as responsive as usual.
As regards your follow up e-mail, I'm afraid I did not recognise the e-mail sender of your company name and mistook your email for phishing spam from the sender name alone, I'm afraid. I am very sorry about that, and will try not to make that mistake again.
I'm afraid I cannot explain why your parcel took so long to arrive. It was despatched by 1st Class recorded mail on 20th November, and did not arrive until 27th November, but there is no further information available from the post office to see why it took so long. Shall I try to take this up with the Hoylake distribution office for you?
I will contact you directly to arrange some compensation for the delayed delivery.
Many thanks,
Dominic
“What a fantastic find. The competitive prices and free delivery tempted me to try a company I had never heard of and found by chance.
The site is easy to use.......I need that! My purchases arrived within twenty four hours and at the time stated.
Naturecounters will be my first port of call in the future and I won't hesitate to recommend them to family and friends.
Very Good?.........I'd add excellent!”
