“Very straightforward to set up and use with the dedicated app. I like the simplicity of the built in solar panel on the unit, and the option to boost the charge if needed via a USB-C linked power bank (not included). Downloading clips to my iPhone was really simple, as was selecting and deleting one, many, or all clips to make it easier to check new clips next time you want to see what's been going on.
I've moved it a couple of times to try and find a better position in the garden, as well as tweaking settings like how quickly a recording is triggered, and how long it then records for. At the moment I'm finding that PIR Detection Delay at 5 seconds is ok, with a recording time of 20 seconds.”
“Good product description and prompt delivery.
Having used one of their cameras as part of a hedgehog survey, was so impressed that we had to buy one of our own.”
“I have purchased three cameras from NatureSpy and their customer service has always been quick and excellent. I thought that I had an issue with one of the cameras but it turned out that it was 'finger trouble' on my part. NatureSpy was very helpful in sorting out what was 'wrong'.
I do wish that customer service like this was the norm with other companies”
“J'ai offert cette caméra à ma mère pour son anniversaire et je crois ne pas me tromper en disant que c'est me cadeau qu'elle a préféré de tous les cadeaux qu'on lui ait offert. Je lui ai installé l'application sur son téléphone et elle regarde les oiseaux en direct ou les enregistrements automatiques tous les jours, elle connait maintenant tous les oiseaux et écureuils de son jardin. On y voit les mamans donner à manger à leurs petits, les différentes espèces d'oiseaux et plusieurs écureuils. La caméra se charge automatiquement avec le soleil, nous ne l'avons pas rechargé manuellement une seule fois depuis le mois de mars (5 mois). Ma mère partage avec toute la famille et tout ses amis ses meilleurs enregistrement. La qualité des enregistrements est super bonne et la reconnaissance IA des animaux très précise. C'est définitivement la meilleure idée de cadeau, je le recommande à tout le monde.”
“I was initially thrilled to see the wildlife in my garden but last night turned from photo to video and it has captured nothing which is strage as I regularly get foxes, badgers and deer in my spinney. It also says to "fix the camera in place and then switch it on" - trouble is once the camera is fixed in place you have to open the back to switch it on, which you can't do if it's fixed in place! I am still trying to get my head round all the instructions!”
Good afternoon, thank you for your review. The Helarctos camera can be opened even after it is fixed in place. If you are experiencing any difficulties with this, please do not hesitate to contact our team at support@naturespy.org with details of your specific setup. We would be happy to assist you with this and any other technical queries.
“I had helped set up a hedgehog survey which used the previous model cameras (version 4) and was told they were reliable, good quality cameras. I’d used cheaper cameras at a wetland area but they didn’t last long, so I decided to spend a bit more and I’m glad I did. The ordering process went smoothly and I was able to track my order which arrived on time.”
Hi Ed,
Thank you for your review. I'm very sorry to hear you're having trouble with the timer. Please send us an email to support@naturespy.org (or via the website), and we'll help you out straight away.
“Early days for me (as a first timer with this sort of equipment) but delivery was painless, set-up a dream and first images are in and great.
I had low expectations for the App and the promised phone/camera connectivity (given its produced by a small outfit with presumably limited tech experience) but I'm delighted to say the Helarctos has proved me wrong - these elements have worked flawlessly out of the box.”
“The websits is very easy to navigate and use. I love the values of the business and their passion for conservation.
My son had a small product problem and I know that their customer service is amazing!”
“Prior to discovering Nature Spy we had had several standard budget trail cams, these never lasted very long and had zero support.
We really like the sound ethical setup of Nature Spy as well.”
“Had some problems with playing the movement capture, Luke helped out with finding out what the problem was and sent me a new SD card, Camera2 now up and working and we are able to watch the hedgehog in our garden again, can not recommend Nature Spy highly enough, Luke was very helpful and their camera is amazing, thank you Luke”
“A First-Class insight into the wildlife passing through and using our garden. I knew we had a hedgehog but now know we have FIVE in a variety of ages and sizes! Reassuring to watch them eating the branded food and fresh water too, especially the little ones.”
