“Great quick service,easy to set up and use well worth spending abit more on a quality camera like this,as they say you get what you pay for,brilliant 👍”
“NatureSpy are very good, the website was very informative with plenty of choice of trail cameras. The website was easy to navigate and ordering was easy with prompt delivery thank you”
“Paired with the ipad , gives really clear , good quality images which we sift through at breakfast time - we now know it wasn't a mouse but a great big rat ! This camera is so much advanced and improved from the mdel we have had for about 15 years - Very pleased we bought it.”
“This is a review of my experience, not of the camera which was purchased 4 June 26. I attempted setup middle of that month. The cam would not charge the internal battery. After a lengthy period with Spypoint who the support system directed me to, it was eventually accepted that the unit was faulty. Instead of replacing it, I was asked to send to another dealer, Thomas Jacks, for repair. They contacted me after a few days, only to receive what appeared to be a request to begin again, the process of verfying the fault. I was not prepared to accept this. I then decided instead to revert to the seller, Naturespy. Went throught the process again with vids and emails and finally got to return the item (at my own expense!) on 29 June. I finally received back the camera on 1 August 26.
The whole process took 6 weeks to resolve. Completely unacceptable. I wanted to set the cam up in Scotland when I went in June; I have now missed the opportunity to record pine marten when I wanted to. I cannot see why my explanation was not accepted, and a return ininitated immediately. I am now out of pocket and out of time.”
Hi Robert,
We agree, that is unacceptable. Unfortunately, we're bound to SpyPoint's requirements for warranty returns. It may have been best to request a refund in this case and I'm sorry we couldn't have dealt with this any quicker.
We have to return any faulty SpyPoint cameras to Thomas Jacks (every supplier in the UK does), and then wait for them to issue a replacement or repair. Before they'll allow us to return it to them, they require us to gather loads of information. Believe me, we find the situation frustrating too and we've fed back multiple times how ridiculous it is.
We're really sorry about your experience. If you want to get in touch with us to discuss directly, please email us at shop@naturespy.org. If you want to return your cameras for a refund, please let us know - we appreciate that isn't a good start to camera ownership.
You also shouldn't have needed to pay for your return postage - if you can get in touch and let us know what that cost, we can get it refunded straight away.
