“Good Delivery service i already have 2 Usus trail cam's very good Built quality and Rugged, Video and Photo very good but just recently Purchased the Nova trail cam and the Built quality is the same and Ruggedness but not very Happy with the 4k Video output just a blurry Image not much Detail at all Sorry to say where as i have the Helarctus Cam and the 4k output from that is Brilliant crystal clarity and Detail the Nova is nothing like it. Sorry”
Hi Peter,
Thanks for the review - not a problem to not like a camera! The Helarctos is a higher spec camera, so that will definitely be better. If you'd like to get in touch with us at shop@naturespy.org we'd be happy to help swap your Nova for something you're happier with, or arrange a return.
“Not fully sure at the present, but have experimented with one of the cameras and were very pleased with the results,
We hope to fully install soon and can then give you a better review.”
“The company seem gr8, online videos are perfect and well done, easy to follow and no waffle. I did mail when I had an issue which was my fault not Nature Spy and thye were fine about my rather unpleasant email.”
“Such a great thing! Well built and easy to use, I am very ipressed! So glad to have got the Wifi so it is easy to position aand see the camera angle, and also to download the images and adjust settings.
First night, nothing appered, but on the second night, a Curious Badger was stopped dead in it's tracks at the sheer beauty of the camera and just had to sniff it.... hopefully he didn't wee onto it also!”
“No issues at all with this organisation. I had questions before purchase.... All answered perfectly. My tracked order arrived within a couple of days. All good”
“I initially chose the wrong product but NaureSpy couldn't have been more helpfull in arranging and exchange. Great interaction, communication and customer service.”
“Great company to deal with. Their dispatch and delivery time was breathtakingly good. Ordered at 3.25pm and received it at mid-day the very next day!”
“I would have awarded 5 stars if my first email had been answered! Delighted that a replacement tray was available and with the speed of dispatch. So far it is all working well.”
Hi Rachel,
Thanks - we did look into this extensively, and cannot find any contact from you regarding the tray. The last contact was late 2024. We're wondering if the form didn't submit or if there was some kind of error perhaps.
Glad we could get you sorted now anyway.
Thanks!
