“This is a review of my experience, not of the camera which was purchased 4 June 26. I attempted setup middle of that month. The cam would not charge the internal battery. After a lengthy period with Spypoint who the support system directed me to, it was eventually accepted that the unit was faulty. Instead of replacing it, I was asked to send to another dealer, Thomas Jacks, for repair. They contacted me after a few days, only to receive what appeared to be a request to begin again, the process of verfying the fault. I was not prepared to accept this. I then decided instead to revert to the seller, Naturespy. Went throught the process again with vids and emails and finally got to return the item (at my own expense!) on 29 June. I finally received back the camera on 1 August 26.
The whole process took 6 weeks to resolve. Completely unacceptable. I wanted to set the cam up in Scotland when I went in June; I have now missed the opportunity to record pine marten when I wanted to. I cannot see why my explanation was not accepted, and a return ininitated immediately. I am now out of pocket and out of time.”
Hi Robert,
We agree, that is unacceptable. Unfortunately, we're bound to SpyPoint's requirements for warranty returns. It may have been best to request a refund in this case and I'm sorry we couldn't have dealt with this any quicker.
We have to return any faulty SpyPoint cameras to Thomas Jacks (every supplier in the UK does), and then wait for them to issue a replacement or repair. Before they'll allow us to return it to them, they require us to gather loads of information. Believe me, we find the situation frustrating too and we've fed back multiple times how ridiculous it is.
We're really sorry about your experience. If you want to get in touch with us to discuss directly, please email us at shop@naturespy.org. If you want to return your cameras for a refund, please let us know - we appreciate that isn't a good start to camera ownership.
You also shouldn't have needed to pay for your return postage - if you can get in touch and let us know what that cost, we can get it refunded straight away.
“Very pleased with the Helarctos camera overall would happily recommend. To be honest I did struggle with the process over the first couple of days but now it runs like clockwork. The chaps at Naturespy were very helpful with my initial questions (old age!) and both Felix and Luke were patient and knowledgeable and soon had them ironed out.”
“I found out about NatureSpy via a friend and as I was trying to avoid using a certain well known online marketplace, I was thrilled to read about the work and products of this wonderfully hopeful social enterprise. Excellent service and quick delivery. I felt ultra confident placing my order with them. Really heartening to know that the profits are being poured back into conservation and wildlife projects.”
“We bought this camera after discovering two hedgehogs visiting our garden. Once we put a hedgehog house out, we wanted a way to see what they were getting up to without disturbing them.
The camera was really easy to set up, and the picture quality has been fantastic. We love checking the footage each morning and watching our little hedgehog friends visit every night. It’s been amazing to see behaviour we’d never have witnessed otherwise.
If you’re thinking about getting a wildlife camera for your garden, especially to watch hedgehogs, we’d definitely recommend this one!”
“This camera is very easy to programme and the videos are clear, especially the ones taken during the day. It would be nice if motion was detected earlier, but I understand why this is not possible.”
“Super easy to set up. The first night I left it with my dog to check how it worked. Been outside since. If I want a different view I just pick it up and move it. I will be buying another for my front garden.”
“well designed, easy to set up. Good control options available. perfect for capturing wildlife in the garden. I didn't realise we had a badger visiting most nights!”
“This camera gives excelent photos and films. and is relatively easy to set up. All very good.
A couple of observations,
First the memory card being very small is difficult to extract without unmounting the camera. The larger memory card would be much more user friendly.
Second a mounting screw fixing on the back is great but another one on thebase would be also be very useful.
This said it is an excelent camera and doing great service.”
“We have WildCam 2 for feathered friends, WildCam 3 for Batty Bats. Wonderful products, and great after sales service. Thank you very much, We are well pleased.”
