“Left some reviews and got back a relatively unhelpful impersonal reply that lacked any empathy for the consumer and frankly bordered on gaslighting "what I could have done - putting the blame on me for why their product wasn't rated better". I am now unhappy with NatureSpy rather than just neutral - there's also no way to respond to their response so have another review - and think about how you respond next time - feedback is a gift - use it to improve please”
Hi Ben,
Thanks for your comments! You can certainly get in touch and we'd be happy to actually support with this. You've had the camera over 6 months, so you could have got in touch beforehand and returned it in the 30 day returns window if you weren't happy with the app.
There is a new custom app coming shortly - look out for that in the next 3-6 weeks. It will likely be on iOS first, then Android. The app is not internet-connected, as you'll probably be aware, and no information goes over the internet at all.
Regarding the MiniPod - pop us an email with a photo and we can take a look.
Thanks!
“I've only had it a few days but so far I am well pleased with. It is well made and was very easy to set up. Picture quality is good, both day and night.”
“We've been wanting a nestbox with a camera for a while and the others we've looked at have all been too expensive for a box that's poor quality build and a cheap camera.
The Naturespy box is completely the opposite. The box is super high quality and the video is crystal clear. The delivery was very quick and Naturespy are very responsive.
We'll definitely be buying another.”
“Camera has good resolution, sharp pictures mostly and seemingly good response to movement around it. The live feed is nice and is accessible from anywhere. So far so good.”
“NatureSpy are brilliant and the customer service was great as I ordered the camera and it arrived the next da, I opted for the tripod also and am very pleased with this.
I love the fact that they are a nonprofit organisation and support conservation.”
“This is my first camera for watching the birds on the feeder, we moved house last year and have open views and fields so are getting many different birds on my feeders. It's so exciting seeing them up close.”
