“This was a gift for my elderly Mum. So far she loves it. I think the strap is a little long for her gate post but I understand that it is designed to go round trees not gates. It is build well and the fact that it can be solar charged as well as with a socket is brilliant! Excellent value for money on the whole. The app connection is a bit too techy for her with the different WIFi but other than that it’s perfect!”
“So easy to set up and love it. Amazing to see what you miss. Only had it on a couple of days but seen loads of birds, squirrels and a fox. Glad I got the tripod as I am going to move it around the garden.”
“Customer serves i excellent, i bought this camera for my son who has a load of chikens and hed been losing them to a preadator. He couslnt get it to work propertly at fist but when customer service team got involved, a gentleman called harry, the assistance was fisrt class and we got the camer sorted which required the compnay to remot log into the device to fix the sim card sync issue with my sons phone”
Hi Niall,
I'm very sorry to hear that you're having issues with the Browning here. If you could reach out to us at shop@naturespy.org then we can get that one resolved with you today.
Kind regards,
Harry
I am very sorry to hear that you are not happy with our customer service. I can confirm that my colleague responded to your email within 24 hours, but it seems that you may not have received it. He has followed up again and will call you this afternoon if we do not hear back.
“Superb camera! I am still fiddling with the settings to see the difference in image sizes etc but from the off it has worked so well. An be very straightforward to set up or you can delve a bit deeper for time lapse etc. instructions are brilliant and long winded. If I hadn’t have bought this I wouldn’t have realised there was a woodpecker trying to break in to my great tit nesting box whilst the mum and dad were flying back and forth feeding!!! Have now attached a hole protector!!! Brilliant camera and I’m sure it will continue to bring hidden wildlife insights from my garden to life!! Great too that NatureSpy donates profits to conservation. A win win!”
“This is a replacement solar panel for my NatureSpy WiFi Wildcam 2 camera. The last panel worked perfectly, charging the camera through the year (btw I live in Wales), until one of the wood mice I was watching decided to nibble through the connection cable. This replacement panel is working perfectly as well.
I did get in touch with customer service to see if the chewed cable could be mended. They were very helpful, responded very quickly to my query, but confirmed that it would be impossible to rewire the panel.
I have contacted customer service in the past and am impressed with the way the company handles queries.”
“Service excellent. Have bought products from you before. Better service/repair or at least investigations for reported malfunctions would add confidence in products sold.”
“My purchase went smoothly, and my camera arrived next working day. Great quality product with loads of support and guides to help you get everything up and running quickly.
Not had to contact Customer Services as I've not had a problem, but I'm guessing they would be just as good.”
