Hey Angela!
That is exactly how this camera works - your phone connects to its hotspot, as the product page says. It sounds like you'd have been better off with the WildCam 3, which is an internet-connected camera. If you get in touch with us at shop@naturespy.org, we can sort this out.
“This is our second Helarctos trail camera that we've bought. The first one over a year ago. It performs exactly as it says on the tin. The battery was charged once and has never been charged again as the solar panel takes care of it (even in winter)
Many people have commented on how good the quality of the footage is when they've watched the videos on YouTube.
It has been outside in temperatures above 40 degrees, below freezing and in rainstorms always performing without a problem.”
“Delighted with my trailcam, but also impressed by the helpful customer service. Clear and patient advice helped me choose right camera another it up and running. It came quickly and good follow up when I had additional questions. All in all excellent, would definitely purchase from company again. Love that some profits go to good causes, but am recommending on merits independent of that. Company was also recommended to me. All good, thank you! Happy days!”
“The service from the NatureSpy team is wonderful. Any problems and they are sorted out quickly and a new SD card is sent off without delay.
My WildCam gives me constant watching the visiting badgers at night and many birds.”
“I spoke to Luke at Nature Spy when I was thinking of returning the camera through difficulty in setting up and he was extremely helpful and understanding offering exchange for an alternative which might be easier to manage and sending details by e-mail. Gives me a great deal of confidence for support if I encounter any other problems”
“Brilliant Nature Camera. We had a suspension for a while that we had an overnight visitor to our garden probably a fox & we'd also rescued some hedgehogs which we never saw again. The NatureSpy Ursus Nova Trail Camera seemed the perfect answer after researching the various models. The easy to use camera & on-line videos helped to refine the settings. First night deployed & we had our answer. Still hoping to capture a hedgehog or 2. Over several nights viewings we think we've identified 4 different foxes visiting us. Highly recommended.”
Malheureusement, il n'est pas possible de fabriquer en Europe. Les infrastructures n'existent tout simplement pas, et il est peu probable qu'elles voient le jour à moyen ou long terme. Les coûts seraient bien plus élevés, ce qui signifierait que le prix du produit serait lui aussi bien plus élevé - et donc que personne ne l'achèterait. C'est pourquoi même des entreprises comme Apple, Microsoft, Amazon, etc. fabriquent leurs produits en Extrême-Orient.
Cela dit, nous limitons notre empreinte écologique d'autres manières : nous utilisons très peu d'emballages plastiques, notre carton est certifié FSC, et tout est expédié par fret maritime plutôt qu'aérien.
“Excellent purchase. Much better quality than my previous trail camera and the menu function and instruction book make it easy to change settings. Would be even beyter if default seetings were published. I did indeed get a quick respo se and the default settings were provided.”
