“I am delighted with our NatureSpy WiFi WildCam. I was sure I'd have difficulty getting started but it is easy to set up and use. The App is also excellent with lots of facilities. I am trying out my camera in different places and having lots of fun with it.”
“Left some reviews and got back a relatively unhelpful impersonal reply that lacked any empathy for the consumer and frankly bordered on gaslighting "what I could have done - putting the blame on me for why their product wasn't rated better". I am now unhappy with NatureSpy rather than just neutral - there's also no way to respond to their response so have another review - and think about how you respond next time - feedback is a gift - use it to improve please”
Hi Ben,
Thanks for your comments! You can certainly get in touch and we'd be happy to actually support with this. You've had the camera over 6 months, so you could have got in touch beforehand and returned it in the 30 day returns window if you weren't happy with the app.
There is a new custom app coming shortly - look out for that in the next 3-6 weeks. It will likely be on iOS first, then Android. The app is not internet-connected, as you'll probably be aware, and no information goes over the internet at all.
Regarding the MiniPod - pop us an email with a photo and we can take a look.
Thanks!
“I've only had it a few days but so far I am well pleased with. It is well made and was very easy to set up. Picture quality is good, both day and night.”
