“Excellent service from Natwest Chapel Allerton branch in Leeds. Patient and professional service to help me set up biometric security on the App. Positive experience, well done.”
“Very poor application process for a simple credit card. I wish I never started.
You have do download third party apps to communicate and complete applications
Rubbish”
“THIS BANK NEEDS CLOSING DOWN! A long story cut short, I am now in thousands of pounds of debt because Natwest allowed someone to use my identity to take out two loans and a credit card. Their response was for me to go into a debt managment plan to avoid further missed payments etc.. Perhaps if they lent responsibly and did appropriate checks for credit, this wouldn't be happening. This bank is abhorrent and has taken absolutely no responsibility for allowing this to happen. Just disgusting. I don't know if how they get away with it. It's absolutely appalling. Avoid Natwest at all costs.”
“If there is -1000% for a bank customer service probably this bank will get the score. One of the worst experiences that I ever had dealing with a bank. They are just a joke. "The bank would not give you a reason to cancel my account", this was repeated in the call over 6 to 7 times. I have been with the bank since 2010 and this is the way they treat a loyal customer. I have been transferred 4 times in a call to find the correct department. Just a joke of a bank where the customer support team is abysmal. Why do you operate as a bank when you are closing our accounts without any valid reason? I have money in your bank. Very disappointed and will never come to this bank. Thank god did not have a credit card with them, just imagine how they will operate when they give out credit to people. Joke of a bank that does not have any value on real customers. I think the Bank of England has to look into this joke of a bank that behaves like this to its customers. Very frustrated with this customer service which made me write this bloody essay on how bad this bank is. Very very disappointed and frustrated with Northwest Bank. God save you from disaster and hope they learn the lesson. I have been told now that I have to wait for 60 days to get my money transferred to another account. There is no one to respond to my calls at Natwest.”
“It's a long history from2013 about the theft in Natwest ilford branch. i heave so many evidences.one evidence I found last month in January from the Natwest branch.The bank lady sent to the complant office.I received 4 letters from Natwest complant office but I can't send letters to the complant office beacuse he blocked me and Now he said to me you didn't send new information and we mad a decision I heave 100% correct evidence but Narwest cheeting me and not doing anything.The manager is responsible. The other manner told me in2014 The manger is not any more
your relative came .but I heave evidences against the manger and some evidence other persons name Thank you”
“Such a poor service. Every month my bank transfers take at least 24hrs to go through. So the money leaves my account but is not seen in the reciprocating account for at least 24hrs. This is my mortgage! Horrendous - time to change!”
“Natwest services are extremely poor. When you call for a help, they will just waste your time and still will not resolve your issue. They treating small businesses badly. They only cares about the people who has money.
They help the rich to launder the money.”
“Natwest Lymington, Paul B. I haven't been able to get onto my Natwest App for 3 months following a scam and no one seemed to be bothered about getting me back on. I waiting for ages to get a Activation code. I went into the Lymington branch and spoke to Paul, he got me into my App within 20 minuets. I am so happy with his customer service and because of him i will be staying with Natwest, before this i was considering moving banks.
Thanks again Paul”
“Worst bank ever!!!!!
My partner account disabled , tried to call fraud team for 2 weeks, left number to call back. NOTHING!!!!
Tried to chat online they keep giving same number that , we be calling. Nothing.
Account disabled over 2 weeks money is there and he can't access it!!!
I think they might do that on purpose to take money from you.
I told him to close Account and file official complaint , Never use this bank!!!!!”
“Absolutely without doubt the worst bank ever. Attempted to open a fixed rate ISA and at every single turn there was a problem. Their photo ID system did not work on my android phone. Had to get someone with an iphone to do it for me. Then they failed to send me the activation code. I tried every day to call them, on one occasion waiting 1 hour 25 mins on hold and spoke to nobody. Eventually hit on the idea that they may have a Facebook messenger and contacted them there to be told, bad luck, too late, you've missed our imaginary deadline, can't put any money in and guess what? You've lost your ISA allowance for this year too. Complained formally by email and 3 days after the maximum deadline allowed in banking law they wrote me a letter with entirely the incorrect details. When I finally spoke to the clueless author, she promised that it would get sorted out, my interest would be backdated and it would all get sorted. I probably shouldn't have been even vaguely hopeful as she then admitted that she hasn't a clue about ISA's and had been drafted in from another department to deal with the flood of complaints about the product. Since the 5 more weeks have passed and 2 conversations where she once again promised resolution. Hi hi, hi ho, its off to the Ombudsman we go!”
“Absolutely no-one to talk to with a fraud case as they either have such a foreign accent so you can’t understand or they don’t listen, fob.you off to trading standard and take up to 2 weeks to investigate your case, I’m sure the fraudster could have travelled around the world and opened numerous bank accounts, laundered stolen money in every country until someone stops them. What an absolute shower if s##t they really are. Get a better service from the doctors and that’s saying something?? why have a fraud team you might ask, realised an hour after being scammed and rung bank as I know they can request a bacs transfer back. Oh no, wrong bank to be with, investigation takes up to 2 weeks, too late they have closed account and left the country 😟 unbelievable. Think the only way forward ombudsman. Even the police have done more. I’ve spent several hours on the phone as we have a personal account as well as business for over 30 years and you’d think that you could actually speak to someone who actually cares and be able to speak to a head of department, thought customer service was what it’s all about nowadays. The moral of all this is DON’T BANK WITH NATWEST!!!! 😟😡🥵😡”
“Tried to open fixed rate ISA. Applied online with screen saying "close tab and proceed" which it didn't as the page was now closed. Pointless activity obviously not tested. Called up to be eventually told cannot deal with online application on phones. 1 hour wasted. Attempted to use Cora, their online bit but there is no obvious place to click like "click here to speak to Cora". Eventually get through and nothing could be sorted. Meanwhile, I had email to say there was a message waiting for me and all I had to do was log on. The message would have said this is your account number but the irony is that I did not have my account number. Can you see where all this is going? Another Cora visit and after another hour the agent said call back tomorrow. No letter came through for me but my wife had hers and we opened at exactly the same time. Jumped through hoops to set up the app to then be told it was a much lower rate. Aagh. This company is awful. No way are we going to trust them with our money. Don't deserve bailouts or any help until they have the basics sorted. Went with Tipton instead which by comparison was an absolute joy.”
“Had my card stopped - not my fault - spent hours on the phone from Spain…
Left with no access to funds. Received a new PIN eventually…same PIN as before! Card declined again. Still waiting for contact! Abysmal service.”
“Absolutely shocking service from Nat West. I have given 1 star but would actually give no stars for the way that you treat customers who have advised that their husband has died. Freezing accounts when you have all the documents advising you that I am the sole beneficiary. Direct Debits are not being paid either so my email box this morning had enquiries from providers as to why payment had been declined. Instead of grieving, I am now having to placate providers. This is not justified when there are ample funds in the accounts to pay direct debits. Nat West have left me with no resources to pay for my husbands funeral nor purchase a wreath. I have had to rely on my son having to pay using his credit card and I will expect Nat West to pay any interest that he may accrue on the card! All relevant documents were taken to the Romsey Branch on Friday 13th and I was assured that payment to the undertakers would take place and it hasn't and because I am now in danger of having the funeral cancelled, my son has stepped in.
Nat West seem to think it is okay for me to have debt piled on me and to get a lower credit rating!! I have also been advised that Nat West will only accept payments into the accounts in the name of my husband only and that means my pension will not be paid in so that will mean more headaches for me.
Nat West you need to get your act together.”
“It is impossible to get anywhere with this bank and I have wasted so much time trying to do so. We have been told on multiple occasions that our issues will be resolved and codes will be sent or cards will be sent, and they never are. I am a director of an organisation and am currently totally unable to access any money or view our account. The last time I contacted them, I had to wait over an hour for somebody to chat, and then that person ridrected me elsewhere, to someone who did not resolve my problems. Today, I was told I was speaking to a person in the chat box (not entirely confident it was not a bot), and I requested they call me as I needed to be somewhere, and I can't afford to keep wasting time getting absolutely nowhere. They didn't acknowledge the two requests to call me, and ended the chat instead. To add insult to injury, they have outcome measures at the end of the chat - how likely are you to recommend NatWest based on your experience? - I responded quickly, pressing the score on the far left to indicate my high level of dissatisfaction - a score on the far left is almost always the lowest rated score on a scale like this, but they had flipped the numbers around so that it started with 10. So I ended up scoring an absolutely useless service with the highest mark. To be clear, I would NOT recommend this bank for business banking. Avoid if you want to actually do business or access your money.”
