Nava MD Reviews

Name: Nava MD
Address: 236 Fifth Avenue, Suite 400, New York
Rating: 3.26

3.3 Rating 133 Reviews

52 %

of reviewers recommend Nava MD

Company Reviews

Metrics

Info

3.3

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Nava MD:

Personalized prescription treatments, clinically proven skincare, and virtual dermatologist support 24/7.

Visit Website

Phone:

866-483-8644

Email:

support@navamd.com

Location:

236 Fifth Avenue, Suite 400
New York
10001

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Nava MD 5 star review on 17th February 2022

Liz

Nava MD 5 star review on 8th September 2021

Anonymous

Nava MD 5 star review on 2nd September 2021

Gabriela W

Donna C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service. Not sure why other people are saying otherwise. In love with NavaMD”

Helpful Report

Posted 2 years ago

Hi Debbie! Thank you so much for taking the time to leave us a review. We're so happy that you had a great experience with Nava MD!

Posted 2 years ago

“Terms are not clear up front. They make it seem like you can try the product and if it doesn't work or you don't like it you can cancel. It's impossible to get a hold of them to cancel. I had a bad reaction to the product within days of using it and have been trying to cancel”

Helpful Report

Posted 2 years ago

Thank you for your review. Our trial offers is $0 to try, and $64 at 30 days if you decide that you'd like to continue. We would love to help with your order, a representative from our customer support team will be contacting you shortly. In the mean time, please feel free to email us at support@navamd.com. We apologize for any confusion. Thank you

Posted 2 years ago

“Customer service is non-existent. I signed up for the $4.95 trial. The product did not work for me and made my skin worse. I tried to cancel several times but waiting for CS is always long so I message and email only to be told that you MUST call which is a huge red flag. The woman on the phone tells me the trial isn’t $4.95, it is $64 broken up into some BS payments. No way! I will be disputing the charge and filing a complaint to BBB. I hate companies that prey on consumers.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. Our trial offer allows people to try before buying, at 30 days, we'll charge $64. We're so sorry for the confusion, there was a refund issued on 9/11. Again were so sorry for any inconvenience.

Posted 2 years ago

“I placed a subscription with them last week by mistake, and it was hell to cancel it. the only way they let you cancel subscriptions is via phone call, and their phone line is almost constantly busy. the customer service was great once i was finally able to get through, but this is probably something you'll want to consider before signing up.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We're so sorry to hear about your experience with us, we're glad that our support team was able to assist with your order. If you need any help in the future, please contact us at support@navamd.com.

Posted 2 years ago

“I never completed my sign up and somehow still received the product. I figured what the heck, I'll try it and maybe I'll like it. The texture and consistency of this gelatinous face "cream" is disgusting. It's like putting Vaseline on your face. They refused to give me a refund for the charge, because I called at exactly 30 days. I Just got ripped off...”

Helpful Report

Posted 2 years ago

Hello Monica, we would love to assist with your order. We have issued a refund, please give it a few days to process. Please feel free to contact us at support@navamd.com if you have any questions.

Posted 2 years ago

“There IS no customer service. I emailed to cancel, was informed that I needed to call to cancel, but they don't answer the phone. 30 minutes. 20 minutes. 40 minutes. I'm a preschool teacher nd just had $60 pulled from my account during summer, for a product that doesn't work as Olay Regenerist at a third of the cost. So frustrated.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We are so sorry for the long call times. Our trial offer is "try before you buy", at 30 days, there'll be a charge. We apologize for any confusion. A refund was issued in August. Again were so sorry for any inconvenience. Thank you

Posted 2 years ago

“Ordering is fast, all information about the product is available, Thank you very much!”

Helpful Report

Posted 2 years ago

Thank you for your review! We're glad to hear about your pleasant experience with us!

Posted 2 years ago

“Hello, I'm very upset after spending over $2,200 on a treatment less then a week my skin is reversing back. My face has lumps that I'm trying to massage out. I'm being told that this is my first time and I need other treatments. I know everyone is different just like everyone work is different but you should see a lot of different after spending that kind of money and your face looking stressed now. I don't mind sending money on something I feel that will benefit me but I feel like this was a worst of my money. People make you feel that 2200 isn't nothing. We know in this day and time a lot of people don't have this. I feel that spending this type of money it should be some time of guarantee on your work. As of day I'm truly dissatisfied with the work”

Helpful Report

Posted 2 years ago

“Does nothing it claims to do, doesn't brighten doesn't help with wth wrinkles does nothing to help skin. A Rip off from a deceptive company”

Helpful Report

Posted 2 years ago

Hello, results can take time, normally best results are seen within 2-4 months of consistent use and if used correctly. Please feel to reach out to us at support@navamd.com if you have any questions. Thank you

Posted 2 years ago

“If you research, you will find that they have different places on web where the prices are different. When I signed up, the ad stated that I would pay $4.95 for the first script and then after that would be billed every other month $64.00 which is a little less than I pay at a regular a Dermatologist so I signed up. I then got a charge of 64.00 for the one that I was suppose to pay $4.95 for so I sent them a message. They messaged me back stating that it was $64.00 for the first prescription and then $64.00 per month but only receive product every other month. This is definitely what I read so they asked for screenshots of what I read. I screened shitted them and sent them to them clearly stating the first one was only $4.95 then 64.00 every other month. I then looked further and found different places on the web where how it works is different. Not sure what this place is doing but sounds like they just change what they charge you and thinking people will just pay. Not sure what I’m going to do but I definitely have proof they tried to rip me off from what I read when I signed up to what they privately messaged me as shown in attached files. Not sure if anyone else was under same impression as me”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We apologize for the confusion, this particular trial, is "try before you buy" and there'll be a charge at 30 days. There was a refund issued in June. Again, we're so sorry for the confusion. Please let us know if you need further assistance. Thank you.

Posted 2 years ago

“Unless you read the fine print you'll get charged $64.monthly.. I thought I could try it and then decide if I wanted to use it, that's what trials are for right? I wish this was made a bit more clear especially for vision impaired seniors like myself”

Helpful Report

Posted 2 years ago

Hello, we're so sorry for the confusion. This particular trial is "try before you buy" and you'll have 30 days to try before there is a charge. We'd love to help you if you have any questions or concerns regarding your order, support@navamd.com. Again we're so sorry for the confusion. Thank you

Posted 2 years ago

“Customer service is awful. When I tried to cancel, they kept saying that it was a “anti aging prescription” and saying they can refund me for product not sent to me. I had to tell this person “I don’t care what it is, I’m calling to cancel and therefore your company should refund me for product not received and cancel per my request.” FINALLY she claimed to have refunded me but if it wasn’t, I’ll just get my CC company on the case. Also, product didn’t do anything for my skin.”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to leave us a review. We're so sorry that you didn't have a pleasant experience with us. I see that your subscription was canceled and you received a full refund. Please contact us at support@navamd.com if you need further assistance.

Posted 2 years ago

“The formula is super thick and reminds me of vasoline. It made me break out. I’m going to use it on my hands.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Our rx formulas must be used with a moisturizer, and only use a pea size amount, every other night. Please contact us at support@navamd.com if you need further assistance.

Posted 2 years ago

“Do not sign up. Zero customer service. They never answer the phone nor social media messages and they place unauthorized charges on your card. You think you're signing up for one thing, and they charge you for another. I'm thinking a report to the medical board in my state might be in order, if this is actually a prescription medication. Their service is not how telemedicine works.”

Helpful Report

Posted 2 years ago

We're so sorry to hear about your unpleasant experience with us, and we'd love a chance to make it up to you. Nava MD's personalized prescription is subscription-based you can cancel at any time. We're so sorry about our long call wait times, if you need further assistance, please contact us at support@navamd.com.

Posted 2 years ago

“They are marketing $64 subscription after the trial but they charged me almost $80 unauthorized. They did not inform me I was signing up for the subscription at the time(informed me I could order when I needed it). They proceeded to charge me and ship a product I did not want. The trial they sent was a lotion like substance and did not do anything for my skin so I opted not to order again. Next thing I know 2 months later I have a 79.93 charge to my account. Called customer support and the agent seemed amused and said they would send me a RMA# (?) so that I can return the product. I have not received and email or a call from this company. Reporting them to the BBB also.”

Helpful Report

Posted 2 years ago

Hello, We're so sorry that you did not have a great experience with us. A representative will be in contact to further assist you. We're so sorry for the confusion.

Posted 2 years ago

“So first of all, it is NOT a “free trial”. Read the fine print! I have been using the $64 free trial and have not noticed any changes in my skin. Be skeptical of this company!”

Helpful Report

Posted 2 years ago

“It has improved my complexion in just a few weeks.”

Helpful Report

Posted 2 years ago

Thank you so much for leaving us a review! We're so glad to hear that you're seeing results!

Posted 2 years ago

“Just so everyone is aware they will not give you your money back if the product does not work! What does that tell you? They took $64 out of my account I did not like the product and they did not give me my money back”

Helpful Report

Posted 2 years ago

“I’ve been using mine for about a month. I haven’t been able to use it every day because it has made my skin so sensitive and also dry in certain spots. I tan often and I’m also outside so I read that it can make you sensitivity to the sun so I have bought a moisturizer with spf. Im not sure if it’s normal for my skin to be so sensitive and to be dry. I have tried everything for the dryness and no luck. I canceled the subscription and wanted to continue to see if it got better before I thought about getting more. Is this normal? I have seen some improvement but not liking the redness, dryness and sensitivity. Im using so much stuff on my face to try to stop the dryness that it’s always looking oily and breaking out in spots”

Helpful Report

Posted 2 years ago

Hello Amanda, thank you for reaching out to us. For the first few weeks, the treatment should be used every 3 days to build a tolerance, and then you can start using every other day or daily if you'd like! The prescription must be used at night only along with a hydrating moisturizer. Peeling and dryness can occur, and is normal. Discontinue for a few days, if you feel any irritation or until you have healed, and then repeat the process, but only 2/3 times a week. Please feel free to reach out to us if you have any questions. Best results are seen within 2-4 months. Thank you

Posted 2 years ago

“Great experience, amazing formulas for the price. I would normally expect this at Nordstrom or somewhere else for this price, but I'm blown away.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! We're pleased to hear that you're seeing results with Nava!

Posted 2 years ago

Nava MD is rated 3.3 based on 133 reviews