“0 stars if possible...
My EMTs desposited No Problem.
I can buy COINS No Problem.
The moment I want to transfer Coins OUT from there exchange!? Massive problems... everything is frozen and it's Saturday so there is ZERO customer support.
This exchange is borderline scam... when you need your money they'll be gone.”
“Deposit got hung up, my bank account says it was deposited in the ndax master account. However over 2 days later there is no money in my account. I contacted customer service through live chat and email, and have received no response. Also they will not pick up the phone. Terrible customer service. I will be opening up a fraud investigation through my bank. Do not deposit money into NDAX.”
“I don't like to leave negative reviews being in the customer service industry myself but I am forced to write this. I have been trying to reach out to your customer service team for the last 2 days via email/live chat/phone and not one person has responded back to me. I understand if there is high volume of inquiries but just a simple confirmation of the email/message received is appreciated. I hope someone gets back to me. I have $2500 deposited to you guys which I have not still received in my NDAX account. PLEASE RESPOND !!!”
“Amazing customer service.
Very impressed with their attention to detail and genuine concern for your financial well being. I deposited a large amount of crypto and was personally called to verify the deposit and called again when I withdrew it, they ensured it was me making the withdrawal and that it was going to a legitimate exchange.”
“I have been using NDAX.IO for almost a year now. So far, the experience has been very positive.
- Easy funding using bank transfer
- Being new to crypto, I did many withdrawing to tests and build my trust in NDAX.IO. Conclusion : It worked all the time. Money gets transferred to my bank account by End Of Day.
- Dual factor authentication works great
- Simple interface
Conclusion : Highly recommended, kudos for letting me in the crypto world without a hitch.”
“Terrible ethics and transparency, this company seems to bully clients , I purchased a few bitcoins ( sold my stocks to buy bitcoin) on Ndax hearing good things about this company. Once i purchased the bitcoins, i tried to transfer the money to my wallet, the website says it's instant transfers to my surprise the large sum i purhcased was put in limbo, and i never received my money. The next day i was contacted by a the company letting me know they can't send it to MY OWN WALLET, because THEY are protecting me from scams!
I have had no intention of doing anything other than leaving the money in my wallet. There was no sufficient evidence that was brought up by the call that someone is trying to scam me. I asked the company to send the money back to my bank, yet i got no response.
I have been waiting eversince, in the meantime they have made a few thousand dollars off of me for the conversion, and i have no control over my money.
Let this be a warning to anyone who is a serious bitcoin investor, dont invest through Ndax.”
“Very easy to sign up, Interac deposit, and initial trades. Everything took about 30 minutes from researching ndax to first trade. Email responses were also quick. I'm very happy with the service so far.”
“NDAX is one of the best and easy site to buy crypto, setting up account done within 10 min. Too bad no Android App. Cancel Coinbase and Binance...đź‘Ťđź‘Ťđź‘Ť”
“Horrible customer service
Thursday night I tried to transfer money back into my bank account is now Sunday and I still don’t have my mother and they haven’t been emailing me back or nothing”
“Amazing service. When I wanted to give up . They insured that safety/ security was top priority and they walked me through the process.
Deposit take minute .
Happy so far :)”
“- Horrible delays in money transfer ( I lost too many great opportunities because of that, so I left).
- Horrible customer service and operations. I tried every way (chat, email, phone) and: 1) took forever; 2) they were useless.
Wouldn't fix my problem, so I cancelled my last money transfer and left.”
“I transferred EOS to Crypto.com and have not yet received any conformation, it is more than 4 hours, neither there is any deposit in crypto.com nor coins, it says on hold, I sent an email and not reply, I tried to contact by phone; asked me to leave message. Very poor customer service.”
“Awesome service. I love these guys. You feel supported all the way. They call you in case it is important. Quick deposits. II am super happy to do business on this exchange. A 5-Star rating is not enough. Thank you!!! (MY HONEST REVIEW-UNPAID-NOT SPONSORED).”
“if you've been unfortunate enough to come across an infectual trader and as a result you ended loosing your money, I'm recommending these trustworthy and field-tested Recovery Expert Team.. contact at angelacanutt @ gmail. com for help relating to trade loss”
“Honestly, i am super happy to be a member of NDAX and to have support from them .... amazing team ..... always helpful to the maximum .....they always give their best....and always fixed any or all the issues i ever had.....super happy and proud to be a NDAX client and to have that amazing team support.....thumbs up all the way and i give them 10 stars .....5 stars is not enuff...”
