“Spoke with Belle the phone rep and got a call back quickly after leaving a voicemail. She was extremely patient and helpful considering I am not tech savvy. She gave me explanations and detailed answers to resolve my deposit questions about NDAX. Very happy and fully satisfied with my new NDAX exchange.”
“Working in the software field I'm aware that beta software can have flaws but if there are critical "showstopper" bugs then it doesn't get released to the public. NDAX apparently has no issue with this. Thanks to their portfolio calculations not updating correctly to accurately reflect trades it has cost me hundreds of dollars due to incorrect information.
Having sent in a detailed explanation with screenshots and step by step instructions to their support department in order to bring this bug to their attention (at the very least) I'm left with the question. Support? what support? Day 4 and not even a first reply.
Clearly time to be moving platforms”
“Transferred Fund will be constantly hold by so-called compliance team,eve we gave them all our identity info in the first place.im losing trust on this platform....”
“I gave them multiple chances, but they failed horribly each time. Transfers that take days is nothing short of catastrophic in crypto, and was in my case. This "exchange" cost me hundreds of dollars multiple times. Do not use this garbage.”
“NDAX is the worst broker I have ever dealt with, they delayed processing my deposit for more than 7 days twice. The deposit was supposed to take 1/2 hour and the other one 1 day maximum. I struggled to get in touch with them. They don’t call back. There is no love chat. They don’t answer your email. After about 7 days they finally deposited my money and by that time crypto prices went up and lost about 10% that I would have earned if they were a reliable broker. I definitely advise that no one ever uses NDAX. Don't forget their spread is super high given the fact that your investing your own money without a leverage. They are so cheap that they don't hire any customer support live chat agents or phone agents! I hate my experience with them. They wasted many investment opportunities for me by their late processing, and their garbage communication.”
“Being a first time investor in crypto and an experienced stock trader I found this platform to be the best one offered to Canadians. The exchange is run by the Alberta Treasury Branch (the Alberta Gov't) and all coins are kept offline in cold storage...a huge plus for security. I see a lot of bad reviews on here about people having trouble depositing and withdrawing. I too have experienced this issue but I am writing this review to justify NDAX. I have found that the reason these things take time is because this company is legit! They are very concerned with making sure people are not scammers. They do a thorough review of your credentials to make sure you are who you say you are and this can cause friction with regards to withdraws and deposits. I recently tried to wire $72500.00 to my account and was waiting for a few days for the wire to go through. Suddenly I get an email from my bank telling me they were holding the wire back...not NDAX. Apparently the bank is also watching out for me as well as they wouldn't process the wire without asking me if NDAX was legit or whether or not I was wiring money due to extortion.. After a few more questions from my bank the wire was processed. I must stress that this delay had nothing to do with NDAX but rather my own bank's issues. Customer support does seem a little unresponsive hence the four star review. That being said I think this company goes to extraordinary lengths to protect its customers from fraud! I would not hesitate to recommend this platform to others.”
“Nice interface, awful customer service, ineffecient communication, lack of transpary, currencies being hold for no apparent reason. Watch out if you need quick transfer/actions.”
“I have ndax account for about a year now and I actively traded within last two month, roughly.
When I opened my account last year, I made some etransfer but I didn’t do it right, so the fund didn’t arrive in my account, neither was it withdrawn from my bank even though I must emphasize, that I sent money to their email account. That kinda made me realize they are an honest organization and not a scammer.
Anyway, I started my rookie trading actively(sort of) with last two months and during which I made about 10-15 deposit as per their instruction, and didn’t had any issue. The funds arrives within an hour for sure.
I also made two withdrawals in the amount of roughly $100 and $1200.
Didn’t have any issue. They charged $25 for each withdrawal which is fine to be honest.
Their trading fee is .02% fixed unlike other exchange which is either higher or with clause saying it’s dependent on the trading volume.
If you are big trader, then there might be other exchanges with better offer. If you starting out fresh or just an average trader, I think this is a good platform. It has enough coins to play around and may be, their portfolio of asset might grow too.
The charges may be higher if you want to transfer your coin to a different wallet. Well, from business stand point, that’s understandable.
Anyway, that’s my 2 cents based on my experience so far. Who has seen tomorrow right. So, happy trading.”
“It's five days and I'm still waiting for my crypto transfer to an external wallet to go through. I've contacted customer support through email, but they refuse to resolve the issue by email, I have left voicemail messages & multiple emails with just generic responses. This is by far the worst service I have encountered!”
“It's three days and I'm still waiting for my crypto transfer to an external wallet to go through. I've contacted customer support through email, but they refuse to resolve the issue by email, they insist on a phone call which so far I haven't been available when they decided to call me, and of course you cant get through to anyone if you call them, you have to request a callback.”
“I created an account and verified my email address but I still got a response that my email address is not verified. I sent an email to compliance but no response from them till now”
“I have had to contact Ndax support 2 times regarding transactions and both times their response time was excellent. Trust wallet never even gave me a response. Anyway, Part of the problem was me. Ndax support having to get me to give them the right information so they can help me. Previously being in customer support myself, I know more than half the time issues are caused by the customer’s own ignorance and support shakes their head once they can’t get through to them. Result: Bad reviews for the company. Some reviews are bogus. Try the company out for yourself.”
“ndax has serious issues with sending money out of the exchange and they will give you frustrating turnaround times for response. in my opinion coinsquare is the way to go also regulated by "fintrac", and a very clean easy to use platform.only thing is they dont support all the coins like how binance does.but better customer suypport and faster turnaround times.”
“NDAX refused to transfer my crypto to another platform. they told me the transfer was rejected with no explanation. spent hours on it with only rude service. i am still trying to get my xlm off the platform and they won't allow it. they should be sued.”
“If you like waiting a year to get response from support with no help at the end of it this is the exchange for you. These ignorant f kept me on the leash about getting my money back that I accidentally sent to the wrong address on there site for over a year just to discard my last email and say they can’t help when I was told multiple times I would get my money soon. This was by no mean a little hit to the bank either, actually my whole life savings, -30k , I’m only 20. And I’m not that upset they wouldn’t get the money back, I’m more angry they led me on for a year and then brushed me off, f these people !!!!”
