“Thank you for your concern. My experience with Nedbank was frustrating due to a significant lack of transparency and poor communication regarding an insurance claim. Despite making multiple requests for crucial information related to the assessment and rejection of my claim, I did not receive a timely response. This delay not only caused unnecessary stress but also raised concerns about the ethical standards and customer service practices at Nedbank. I expect more from a reputable institution and hope they take steps to improve their service and communication.”
“I logged a claim on the 5th of August 2024. After being involved in a car accidents on the morning in the 4th early hours of the 4th of August.
4th August accident
- The accident was due to Kudu running across the road. Time - around 00:50. Nedbank left me stranded in the middle of nowhere in the early hours of the morning stating that "family run" was not included in my insurance. At the time of taking out the insurance, Nedbank did not state family run as an exclusion or requirement. In my 20+ years on being insured, my family was was never an exclusion. All insurers have stated that they will get me home safely.
Nedbank requested information on the 6th from the current insurer. The required information was sent on 7th. The agent on the call stated that I will have feedback on the 12th.
The same information that was sent on the 7th was resent on the 12th. I called to confirm receipt of the information, and no one at Nedbank Insurance could confirm. On the 14th of August, I was told that the claim was sent to a senior assessor, who will give feedback on the 19th. On the 14th, I was told that a specialist investigator has been appointed.
I called Nedbank on the 19th. Following up and I was told I will be contact on the 23rd. I called on the 23rd and I was told the 27th. I called on the 27th I am told the 30th.
In summary, no feedback on any investigation report or status of the claim”
“I've had endless problems with Nedbank. My brother and I went in to a branch with our IDS to register power of attorney but during the Covid period he tried to use it to change my telephone number, they had lost the records. After my mum passed away her account was frozen, but they also froze my account. When I phoned to ask why, they said the account holder is deceased. Now their app has glitches all the time and their services are very, very expensive.”
“Based on earlier issues with SOS helpline I would have rated 1 star.
Due to the support, professional and caring help from Odwa I have rated it 3 stars.
A kind and lovely lady who helped me reinstall my online app after 3 months of stress. I live overseas so felt I was helpless until Odwa got involved. Thankyou Odwa :))”
“Liars, phone you and give you false names with no reference number. I was called from this number and lied to regarding payment arrangements 0800555111. Furthermore have my request fell on def ear to receive monthly statements via email, instead keep getting dodgy sms links for statements which Nedbank actually warns about...what's going on?.”
“Had money stolen out my Nedbank account last year November. A fraud case was opened and so many months later still nothing has happened. Not a phone call or email from Nedbank. MOST USELESS bank ever think twice before you bank with Nedbank!!! Disgusting service!!!!!!”
“I have been investigated for FICA for 12 days well, I submitted all the documents needed letter of employment etc.
I am really frustrated I’m a sense I can’t pay rent or support my child at the very last day of the month. I mean I aware that I’m a refugee. But, why can’t I have an online banking, everything I do is withdrawing money and deposit into the beneficiary’s account. Not to say I feel discriminated, but I feel like it is unfair, why am I allowed to have an account that I can’t have full access to.
Please”
“I went Nedbank Ga-rankuwa branch on the 27 July 2024 to reopen my Nedbank derbit card and to change my card old bank card, the lady who assisted me told me that my account is now good and ready for me to deposit, I sent money to my Nedbank acount from my other account, now its Wednesday the 31 July 2024 my money still not apearing on my Nedbank Derbit account, so i went to the Nedbank branch again, the very same lady who assisted me on the 27th asked me "why did you deposit into this account" but the account appears in my Money app, she told me to go to Capitec branch to ask them for a recall to get my money back, now my money is now gone...”
“Very bad service. My account has just been blocked and my Salary got deposited now I am unable to access my money. I don't know how they expect me to survive.”
“So,I bank with Nedbank and have a credit card with nedbank as well.Applied to increase my credit card limit and the call center agent tells me I don't qualify for a Credit card with Nedbank??Confused seeing as I DO HAVE A NEDBANK CREDIT CARD.Tells me I have 2 missed payments??no I don't as my payment goes off on a monthly debit order and I have NOT missed a payment?could not tell me what months payment was missed however!!!however,one of the other 5 major banks in SA is prepared to give me a credit card immediately for the credit amount I require,so I reckon it's bye bye Nedbank!and your call center agent was rude as well”
“I have opened an account for my child who is a minor , the app was working all along now all of the sudden it’s no longer working , I called the bank I was told to go to the branch , on who’s time should I waste to go to the bank , I need to access the funds but I can’t Bcz of this , this is very ridiculous, if Nedbank does not want our services they should tell us.”
“I sent money into a wrong account basically from nedbank to fnb , I went to the bank literally less than two hours after the transaction to try and recall the money. Guess what five days later i receive an email notifying that they couldnt recall cause the recipient account had unsufficient funds and I am lias with the reciepent. I am not happy at all with the feedback, its clear nedbank is after money than resolving our queries.”
“I recently moved my banking to Nedbank and I was scammed over R400 on my American Express card by Uber Eats, I have never even used the card on the platform. The Nedbank fraud department told me that the investigation takes about 9 weeks and I may not get the money back”
“Nedbank protect clients that are unduly enriched. They will rather not loose a client than act to protect the rights of someone whos rights have been infringed. It nothing short of shocking.”
“You will lose the will to live if you make the mistake of trying to bank with these clowns.
I can't even tell the full story without bursting a blood vessel. Suffice to say that diversity hires have destroyed this bank. It's beyond redemption. They failed to resolve a really simple complaint in a year so i gave up. Transferred all my money out because they suck.
Today I got a spam email (despite blocking nedbank) asking me to rate their service! What service?”
“Nedbank allows scammers and fraudsters to use their banking ecosystem. I was scammed by fraudsters and after I reported the crime to Nedbank I had to wait more than 5 weeks for the conclusion of the "investigation". What was their answer? "Funds utilised", that's it. They are basically saying, "move on and forget about it" which means they are creating an enabling environment for scammers. They should return my money and pursue the scammers who use their banking ecosystem.”
“I have transactions that should be coming through they are not showing at all. I received money that didn’t reflect on my account and they are not assisting me at all,I called three tellers they all haven’t assisted me. I’m so disappointed with your service,I am going to use another bank,I’m leaving this one.”
