“What a useless so called bank, it took them ages to give me my cards after opening an account, no notifications, nothing, when it was finally available it was in a wrong branch, when I went to fetch it it was no.longer there it was sent where I requested it to be sent to. Of you visit their branches, you wait for hours by the door unattended, then an unprofessional rude person finally shows up with no help, i regret ever opening an account with these ones. There is fraud taking place in my account, they simple can't help.”
“We had an 11h00 appointment to get forex. At 11h15 ignored until 11h30. Told us the appointment was mixed up. We had to ask no one kept us updated. Staff very in professional. Was told the person we have an appointment with is in lunch. Having personal conversations in front of customers. Seems like sitting in a spaza shop. Now 11h40 still not assisted 🙈”
“Nonesense, the people don't know how to help me. I called in to change my debit order date, I was sent from pillar to post transferring my call literally more than ten times to the "rightful person".. it's like if someone doesn't know how to assist me, they will just transfer me to restart the call.”
“Terribly slow an no sense of urgency from the Nedbank tongaat branch. We have people typing with one finger here. The design of this place sucks it looks cheap an stupid in my eyes the designer clearly got paid for nothing. Everything is skew an stupid to the eyes. Plants coming out of cubicles. Employ people that can get the job done here not someone that is hard at understanding”
“Nedbank campus Square in Johannesburg offering unprofessional service. People queue with only one teller and one consultant. Their service is disgusting.”
“I transfer money from my UK account to my Nedbank account clearly it comes in dollars and I have an banking app which allows you to process so that it can reflected on my Nedbank account ,oh well it says 3days money will be in that was on the 6th of August and lemme tell you Nedbank doesn't have bankers all those people are just people who works at the bank,their stuff don't know anything of it's about dollars they say oh that's for global payments and anything else is not their responsibility till yesterday I been running around they say go to Kempton park and next call global global we can't realese the money they say call accounts 🥺hey I opened another account because they say the account is flagged 13 sum thing well we get the people who flagged the account can you open it so we can give you ur R900 well account is not closed tell global to realese the 💰 we called global Tankiso or Tebatso says no he can't like do you get the frustration I decided to just call UK people to cancel the payment I made it's still a along way for South African banks need to offer training is needed just few dollars can make someone to spend R1,500 of petrol going around Your people are not ready to deal with dollars leave international banking on fnb and standard bank. Young people are interested in working outside the country but the question is out Banks are they ready? Digitally and manually I don't see myself or my kids using this bank and the only patient person who have seen all this RoRo from Pretoria you deserve to be a manager she called everyone who we were told to call but no luck You are very good at ur Job.”
“Thank you for your concern. My experience with Nedbank was frustrating due to a significant lack of transparency and poor communication regarding an insurance claim. Despite making multiple requests for crucial information related to the assessment and rejection of my claim, I did not receive a timely response. This delay not only caused unnecessary stress but also raised concerns about the ethical standards and customer service practices at Nedbank. I expect more from a reputable institution and hope they take steps to improve their service and communication.”
“I logged a claim on the 5th of August 2024. After being involved in a car accidents on the morning in the 4th early hours of the 4th of August.
4th August accident
- The accident was due to Kudu running across the road. Time - around 00:50. Nedbank left me stranded in the middle of nowhere in the early hours of the morning stating that "family run" was not included in my insurance. At the time of taking out the insurance, Nedbank did not state family run as an exclusion or requirement. In my 20+ years on being insured, my family was was never an exclusion. All insurers have stated that they will get me home safely.
Nedbank requested information on the 6th from the current insurer. The required information was sent on 7th. The agent on the call stated that I will have feedback on the 12th.
The same information that was sent on the 7th was resent on the 12th. I called to confirm receipt of the information, and no one at Nedbank Insurance could confirm. On the 14th of August, I was told that the claim was sent to a senior assessor, who will give feedback on the 19th. On the 14th, I was told that a specialist investigator has been appointed.
I called Nedbank on the 19th. Following up and I was told I will be contact on the 23rd. I called on the 23rd and I was told the 27th. I called on the 27th I am told the 30th.
In summary, no feedback on any investigation report or status of the claim”
“I've had endless problems with Nedbank. My brother and I went in to a branch with our IDS to register power of attorney but during the Covid period he tried to use it to change my telephone number, they had lost the records. After my mum passed away her account was frozen, but they also froze my account. When I phoned to ask why, they said the account holder is deceased. Now their app has glitches all the time and their services are very, very expensive.”
“Based on earlier issues with SOS helpline I would have rated 1 star.
Due to the support, professional and caring help from Odwa I have rated it 3 stars.
A kind and lovely lady who helped me reinstall my online app after 3 months of stress. I live overseas so felt I was helpless until Odwa got involved. Thankyou Odwa :))”
“Liars, phone you and give you false names with no reference number. I was called from this number and lied to regarding payment arrangements 0800555111. Furthermore have my request fell on def ear to receive monthly statements via email, instead keep getting dodgy sms links for statements which Nedbank actually warns about...what's going on?.”
“Had money stolen out my Nedbank account last year November. A fraud case was opened and so many months later still nothing has happened. Not a phone call or email from Nedbank. MOST USELESS bank ever think twice before you bank with Nedbank!!! Disgusting service!!!!!!”
“I have been investigated for FICA for 12 days well, I submitted all the documents needed letter of employment etc.
I am really frustrated I’m a sense I can’t pay rent or support my child at the very last day of the month. I mean I aware that I’m a refugee. But, why can’t I have an online banking, everything I do is withdrawing money and deposit into the beneficiary’s account. Not to say I feel discriminated, but I feel like it is unfair, why am I allowed to have an account that I can’t have full access to.
Please”
“I went Nedbank Ga-rankuwa branch on the 27 July 2024 to reopen my Nedbank derbit card and to change my card old bank card, the lady who assisted me told me that my account is now good and ready for me to deposit, I sent money to my Nedbank acount from my other account, now its Wednesday the 31 July 2024 my money still not apearing on my Nedbank Derbit account, so i went to the Nedbank branch again, the very same lady who assisted me on the 27th asked me "why did you deposit into this account" but the account appears in my Money app, she told me to go to Capitec branch to ask them for a recall to get my money back, now my money is now gone...”
“Very bad service. My account has just been blocked and my Salary got deposited now I am unable to access my money. I don't know how they expect me to survive.”
“So,I bank with Nedbank and have a credit card with nedbank as well.Applied to increase my credit card limit and the call center agent tells me I don't qualify for a Credit card with Nedbank??Confused seeing as I DO HAVE A NEDBANK CREDIT CARD.Tells me I have 2 missed payments??no I don't as my payment goes off on a monthly debit order and I have NOT missed a payment?could not tell me what months payment was missed however!!!however,one of the other 5 major banks in SA is prepared to give me a credit card immediately for the credit amount I require,so I reckon it's bye bye Nedbank!and your call center agent was rude as well”
“I have opened an account for my child who is a minor , the app was working all along now all of the sudden it’s no longer working , I called the bank I was told to go to the branch , on who’s time should I waste to go to the bank , I need to access the funds but I can’t Bcz of this , this is very ridiculous, if Nedbank does not want our services they should tell us.”
