Neff Reviews

“ Absolutely disgusting service, we decided to go with Neff when purchasing our new kitchen because of an instore promotion with Wren, we have had to jump through a ridiculous number of hoops, whilst having provided all the necessary information. ”

“ Total cost over £300 Contacted NEF customer service (naff more like) to offer to return the old part for failure analysis and whether they would be willing to contribute towards the cost of repairs. ”

“ The cooker was fitted along with a new kitchen eighteen months ago I would strongly advise against buying this product the main oven door is the slide under design and badly designed at that When the door is in the open position it has a vent that faces upwards and no matter how careful you are it lets ingress to enter between the glass door panels because it looks unsightly you need to continuously clean the door to do this the door as to be removed and disassembled it’s a fiddle of a job that takes an hour and needs to be done regularly during my last removal and clean I broke one inner glass panel The cost from Neff £207 So it’s good wheez on their part you pay for their very bad design I spoke to customer service and explained my dissatisfaction but their response was Live with it I would never buy another Neff product ever ”

“ We bought an expensive inbuilt microwave that Jeff repaired within warranty and then it keeps breaking every 3-4 months. Need should recall the product and actually it would be good to provide some customer service rather than saying it has passed warranty. We know that it has but my question is that it needed repairs within warranty sh should ideally be replaced when same part keeps malfunctioning. ”

“ I contacted Neff Customer Service in the hope that it would be possible to increase the volume. ”

“ Dreadful customer service, engineer was horrendous! Told lies, shouted at me ! Bullied me, said offensive things to me, damaged my property. ”

“ In may 2023 I had to call out the Neff service engineer as both ovens had stopped working costing me £118 The fault was condensation on the grill element. ”

“ Absolutely none existent customer service, horrendously poor quality. ”

“ Absolutely awful customer service - faced with engineers putting in false reports and accusing us of intimidation after my husband had to tell the man to calm down as he was shouting at me! and there is no way to address them - ~I received an apology but then they quote from the very report I was complaining about. ”

“ What a dreadful company, actually advise that they won't speak to customer. They palm out their calls to poor people who work from home and are given no support. The poor people just don't know the part numbers, product details or technical information. My advice - don't buy Neff, their customers service is just awful. ”