Neff Reviews

Name: Neff
Rating: 1.34

1.3 Rating 144 Reviews

6 %

of reviewers recommend Neff

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1.3

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer service department are a joke. Sent me an email to enter a £500 shopping voucher competition 12 days after the competition had expired!!”

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Posted 7 years ago

“Absolutely shocking customer service! My 2 domino hobs which came to £1000 were fitted 1 WEEK a go. They have scratched already and there are 2 perfect circles where paint has come away from underneath and I can now see through the glass. I've had cheap hobs before that didn't scratch in the whole 9 years I had them! Less than poor quality for their ridiculous prices and their customer services are disgusting! They're rude, disinterested and not at all apologetic. They REALLY need to sort their service standards! Never again! I want a response!!”

Neff 1 star review on 21st November 2017

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Posted 7 years ago

“I contacted Neff by email, using the link marked "Expert product advice from NEFF". this was when our almost new very expensive Neff oven developed a fault. I got the auto acknowledgement, then nothing. They have never responded. I've also sent an email complaining about their ignoring my email - again just the auto acknowledgement, nothing further. I've had to go elsewhere to get advice. Useless. I expected more from a firm like Neff. I would have given nil stars, as they don't deserve one star, but you can't submit without at least one.”

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Posted 7 years ago

“It seems Neff has some quality issues with their latest range. Last month i purchased the Neff B57CR22N0B. Compared to my old Miele oven this is a huge step backwards in terms of quality. I was told in the store that Neff was comparable but unfortunately from my experience there latest oven range leaves a lot to be desired.”

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Posted 7 years ago

“I purchased a Neff Induction hob for my new kitchen which was fitted back in March 17 product code T40B31X2GB, it works fine, the problem is the lines on the hob denoting where to put your pan. Because it is a induction there is no light, only the lines which indicate where to put your pan and these are so faint as to render them useless. I understand they wanted the product not to stand out, but the lines need to be more visible. Particularly as I have failing eyesight. It is only after using for so long has it become more frustrating.”

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Posted 7 years ago

“"Weak design regarding Neff cooker hoods. It is easy to break the thin glass disc that covers the lamp when changing the bulb as it is extremely delicate. Neff do not sell replacement glass discs that would not cost more than a few pence plus postage. The only choice they gave me was to purchase a new light fitting which cost upwards of £45. Now I have a VERY UGLY Neff cooker hood with a glue smeared glass light cover. Not very attractive in a kitchen I work hard to keep clean and tidy. I am very disappointed. I repeat.....Neff product - weak design.”

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Posted 7 years ago

“"I had an awful experience with their customer services. The individual named Matt could not have been more unhelpful and obstructive. Dealing with NEFF has been a very unpleasant experience."”

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Posted 7 years ago

“Ordered white hob t26br46wo, now after 8 days have returned 4th hob as all have had paintwork chipped or black showing through on edge where meets w/top.Very poor,where is quality control,appears paint work too thin.Reported to customer service,asked for manager none available,never even logged my details,apologetic but did not appear interested.”

Helpful Report

Posted 7 years ago

“Purchased Neff integrated dishwasher (S5IE50XIGB/18) in Oct 2013. Now having to scrap it because leaking drum (where metal meets plastic) is irreparable.”

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Posted 7 years ago

“I bought some really nice shirts from them. A couple long fitted t shirts and a couple normal ones. Really nice quality”

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Posted 7 years ago

“Neff or NAFF as we call them are unable to run a customer service department at all. For the second time in 3 weeks 30 minutes before the 2 engineers were due to arrive to repair our fridge freezer they have cancelled as the parts are still in Germany.(NAFF only import spare parts for their own products 1 at a time apparently.) Yet we had a phone call from the engineer both times informing us he would arrive to do the work. We also had text confirmatimation as to their arrival time., both times. Then they just ignore you! They don't phone back and are incapable of communication on any level. I WILL NEVER BUY NAFF AGAIN. Poorly quality Fridge Freezer, Oven and dishwasher...............”

Helpful Report

Posted 7 years ago

“Installed bang on time by a first class team of 2 from AO.com. We had a minor problem with a small dent in the door surround but this was rectified by a most competent engineer within 2 days! The product, a U16E74N5GB, is well designed and easy to use. Thank you Neff and AO.com”

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Posted 7 years ago

“I just find Neff the most awkward, difficult, robotic, non customer connected organisation I have ever had the misfortune to deal with. Nothing... but nothing is simple. Everything is made as difficult as possible and without a smile. Never again.”

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Posted 8 years ago

“Reported failure of fridge freezer 31 September, engineer came 5 October but could not fix. Then after 4 chaser phone calls told on 19 October that they would then replace it with a new one, but it would be 7 - 10 days. Contacted by Swiftcare 22 October that they would deliver 24 October. Swiftcare were good but NEFF's customer service is diabolical or should I say naff.”

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Posted 8 years ago

“Having used many different ovens in the various properties in which I have lived , I can say that the Neff oven which I now own is the worst one I have used . There is a hot spot in the left hand corner which means everything has to moved round during cooking .The idea that the fan gives even cooking all over the oven is nonsense as anything on the bottom shelf takes twice as long as it would if there were nothing else in the oven . The oven I have is a double oven .”

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Posted 8 years ago

“Neff ovens are fine while they last BUT any attempt to get help from the so called "customer service" department is fruitless. Once you get through - a major time effort - a patronising person tells you that the best thing going to do would be to buy a new oven! This I did, £I bought an AEG oven that proves to be very satisfactory.”

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Posted 8 years ago

“The temperature sensor is erratic and the oven does not heat to the temperature set unless you turn it on 40 minutes before you want to use it or heat it to 270 degrees and then let it cool to the temperature you want. On one occasion, making meringues, the temperature was set to 100 degrees but never rose above 50 over the 5 hours the meringues were cooking. An oven thermometer is essential if you buy a Neff oven and don't want undercooked food. The oven light fitting contantly cracks and has to be replaced. Warning. Don't phone the 'help' line. It doesn't help and it will charge you premium rates which in our case cost £30 for the call. Avoid Neff like the plague.”

Helpful Report

Posted 8 years ago

“K4316X7GB fridge is not the quality I would have expected. I ordered online but trusted that it would be good quality because I have had a Neff oven for 15 years and its been excellent. Disappointed :)”

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Posted 8 years ago

“I have the integrated coffee machine from Neff, its about 4 years old and still going strong. Produces good/average quality coffee. The coffee is not quite as good as my work nespresso machine at work. I would like to have a feature that allows you to control temp.”

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Posted 8 years ago

“Neff are so far behind the US oven and hob manufactures its untrue. The ovens are small, controls hard to use.”

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Posted 8 years ago

Neff is rated 1.3 based on 144 reviews