Neff Reviews

Name: Neff
Rating: 1.32

1.3 Rating 151 Reviews

5 %

of reviewers recommend Neff

Company Reviews

Questions

Metrics

1.3

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased Neff integrated dishwasher (S5IE50XIGB/18) in Oct 2013. Now having to scrap it because leaking drum (where metal meets plastic) is irreparable.”

Helpful Report

Posted 7 years ago

“Neff or NAFF as we call them are unable to run a customer service department at all. For the second time in 3 weeks 30 minutes before the 2 engineers were due to arrive to repair our fridge freezer they have cancelled as the parts are still in Germany.(NAFF only import spare parts for their own products 1 at a time apparently.) Yet we had a phone call from the engineer both times informing us he would arrive to do the work. We also had text confirmatimation as to their arrival time., both times. Then they just ignore you! They don't phone back and are incapable of communication on any level. I WILL NEVER BUY NAFF AGAIN. Poorly quality Fridge Freezer, Oven and dishwasher...............”

Helpful Report

Posted 8 years ago

“I just find Neff the most awkward, difficult, robotic, non customer connected organisation I have ever had the misfortune to deal with. Nothing... but nothing is simple. Everything is made as difficult as possible and without a smile. Never again.”

Helpful Report

Posted 8 years ago

“Reported failure of fridge freezer 31 September, engineer came 5 October but could not fix. Then after 4 chaser phone calls told on 19 October that they would then replace it with a new one, but it would be 7 - 10 days. Contacted by Swiftcare 22 October that they would deliver 24 October. Swiftcare were good but NEFF's customer service is diabolical or should I say naff.”

Helpful Report

Posted 8 years ago

“Having used many different ovens in the various properties in which I have lived , I can say that the Neff oven which I now own is the worst one I have used . There is a hot spot in the left hand corner which means everything has to moved round during cooking .The idea that the fan gives even cooking all over the oven is nonsense as anything on the bottom shelf takes twice as long as it would if there were nothing else in the oven . The oven I have is a double oven .”

Helpful Report

Posted 8 years ago

“The temperature sensor is erratic and the oven does not heat to the temperature set unless you turn it on 40 minutes before you want to use it or heat it to 270 degrees and then let it cool to the temperature you want. On one occasion, making meringues, the temperature was set to 100 degrees but never rose above 50 over the 5 hours the meringues were cooking. An oven thermometer is essential if you buy a Neff oven and don't want undercooked food. The oven light fitting contantly cracks and has to be replaced. Warning. Don't phone the 'help' line. It doesn't help and it will charge you premium rates which in our case cost £30 for the call. Avoid Neff like the plague.”

Helpful Report

Posted 8 years ago

“Neff are so far behind the US oven and hob manufactures its untrue. The ovens are small, controls hard to use.”

Helpful Report

Posted 8 years ago

“My Neff Dishwasher model number S5443x is a complete pile of junk. After 3 years of very, very light use its completely died, needs a new motor. Neff have been terrible about the situation. When I purchase the machine came with a 5 year guarantee but because I do not have the receipt and the online retailer I purchased from has gone pop they are unwilling to help. Im going back to a hotpoint dishwasher as my last one lasted 10 years.”

Helpful Report

Posted 8 years ago

“Neff are one of the worst Appliance Manufacturers I have ever had the displeasure at dealing with. The products are over priced, poorly built and backed up by over pretentious customer service staff. Neff market themselves on good, solid german engineering but in actual fact a large number of the components are actually cheap Polish and Chinese items. The artificially keep prices high by bullying companies that sell there products into increasing prices. For example if a online retailer sells Neff they will be given a high buying price than a kitchen showroom, this is done because Neff does not trust online retailers to sell its product responsibly. This type of price fixing massively breaks UK law regarding price fixing, although no retailers will come forward due to the fear of losing there Neff, Bosch, Siemens account. My advice as a past Appliance Salesperson would be to buy Miele, their products are of a much higher quality.”

Helpful Report

Posted 8 years ago

Neff is rated 1.3 based on 151 reviews