“I tried Neotrades, and honestly, it's just average. The platform itself is easy to use, but execution speed can be frustrating at times. Deposits and withdrawals work fine, but I expected better spreads. Customer support? Not great—sometimes you wait too long for a response, which can be annoying when you need quick help. The trading conditions are okay, but I’ve seen better. It’s not a scam, but it’s also not the best option if you’re looking for top-tier service”
Hello Adolpho San Roman,
Your feedback is very valuable to us, as we're always doing our best to improve our customers' experiences!
We are fully aware that the speed of order execution and competitive spreads are of major importance to traders, so we hold ourselves to the highest standards, with the average trade taking no more than 20 milliseconds to complete.
Although spreads can be more challenging to control because of market volatility caused by major news events and other factors, we usually manage to keep the spreads fixed to provide traders with stable execution costs and minimize slippage.
Regarding the response time of our support team, it may take longer to process your request during certain times in order to maintain the quality of our responses. We value your time and the time of all our clients. Nevertheless, your opinion on this topic is greatly appreciated and will not go unnoticed.
As for your experience with one of our platforms, we're glad you found it convenient and suitable for your needs. Whether it is MetaTrader 5, with its advanced and highly customizable interface, or Trading Central, which is designed to empower traders with its simplicity and innovative features.
We monitor the reliability of the deposit and withdrawal processes very carefully, so it means a lot to us to hear that they are working well.
Please feel free to reach out to us again if you have any further suggestions or require any assistance with any of our services—we'll be happy to help!
Kind regards,
Neotrades Team
“I like the research materials here like trade ideas and market analysis, helps me to stay up to date and aware of markets.
Client area... well, it seems kinda outdated, not as smooth UX I think :/”
Hello MaymunD,
Thank you for taking the time to share your feedback!
We’re happy to hear that you find our research materials, such as trade ideas and market analysis, helpful in staying informed and up-to-date with the markets. Providing valuable insights and resources to our clients is important to us, and we’re glad it’s making a positive impact on your trading experience. Regarding your comment about the client area, we truly appreciate your honesty. We’re always looking for ways to improve, and your feedback about the user experience (UX) is incredibly valuable.
If you have any specific suggestions or features you’d like to see improved, please don’t hesitate to share them with us.
Kind regards,
Neotrades Team
“I never thought I’d get my money back. After months of dead ends, I had lost hope of ever re-covering the $86,000 I put into Investment’ legacy. But now, I’m here to tell you that it is possible. I came across the platform through an online ad. It promised fast returns The platform claimed I had earned $175,000, but when I tried to withdraw it became a problem. They requested withdrawal fees, and kept on asking for more fees which I paid. At some point, I knew it was a s c a m, but by then, I had already sunk in another $26,000 in fees. The entire experience was devastating, and I felt foolish for trusting an unknown platform. But I refused to give up. I reached out to Chelsy Desmarais after reading online testimonials, and to my surprise, they were able to re-cover 100% of my original investment. It was a huge relief. If you’re facing something similar, contact c-h-e-l-s-y-d-e-s-m-a-r-a-i-s-7-0-A-T-G-m-a-i-l-c-o-m or via W h a t s A p p +1=8=5=9=4=3=6 =4=2=1. She knows how to get results.”
“I recently started trading with NeoTrades Capital and had a good experience. I deposited $1000 USD on March 19th and made a profit of $423 USD. I also tested their withdrawal system by requesting $460 USD, and the funds were credited to my account in just 49 hours.
NeoTrades Capital offers both a web trader and MetaTrader 5 (MT5), which is great for different types of traders. The platform is easy to use and reliable, with fast withdrawals and good customer support. While it may not be the best out there, it is definitely solid.
I highly recommend NeoTrades Capital based on my experience, especially if you're looking for a platform with good tools, fast withdrawals, and support.”
“I've found a place that doesn't do requotes and the slippages are not that much in here, I used to flyy off the handle when the trade wasn't opened right where I wanted to. I scalp so you can imagine that this important for me, execution speed + reliability of the service. I've found what I need for scalping here, and I can say that high depo requirements didn't bother me that much, but I would advice them to open like a Lite* account with a lower like $100 requirement so beginners can test their services. MT5 does the job for me and I don't really need any other platform, all in all - good.”
Hello Gael Coll,
Thank you for taking the time to share your experience with Neotrades.
We are thrilled to hear that our platform has met your needs as a scalper, particularly in terms of execution speed, reliability, and the absence of requotes. We understand how critical these factors are for your trading strategy, and we’re proud to provide a service that supports your success. We also appreciate your feedback regarding our deposit requirements. While we currently cater to traders with higher deposit levels to maintain the quality of our services, we recognize the importance of accessibility for beginners. Regarding MT5 - it's great that it fulfills all your trading needs. We strive to provide a robust and user-friendly platform, and we’re glad it’s working well for you.
If you have any further suggestions or need assistance, please don’t hesitate to reach out to our support team.
Kind regards,
Neotrades Team
“I have met many brokers in my life but it’s the first time when I see a broker providing trade ideas free for its customers. Firstly, I thought that the probability of winrates would be very low and how can someone on earth trust these signals.
However, after using 5 trade ideas, 3 out of 5 worked out perfectly. I like how detailed they explain all the important levels of support and resistance. There was a perfect trade idea on how to trade Jow Dones index. It was a long position and opened a trade above 42430.00 with targets at 42910.00 & 43170.00 in extension.”
Hi there Ivan Gallego,
Thank you very much for sharing your experience with us.
We’re glad that trading ideas helped you successfully execute the trade.
It’s our main task to provide traders with tools that help them achieve their ultimate trading goal. To reduce the time spent doing general trading analysis, such as key support and resistance levels, we integrated such features into our platform with the help of our partner, Trading Central, for a better trading experience. Traders should note that we don’t give any financial advice, only providing quality trading services that might be useful for them.
Don’t hesitate to reach out, if you need any assistance. We’ll be happy to help in any way we can.
Kind regards,
Neotrades Team
“Neotrades is a loyal broker and I’m not saying this for just the way. For instance, I remember how many bonuses they provided during the Christmas season, now the whole world is celebrating Ramadan, and broker provides:
-risk-free trades
-0 swaps for trading.
I think it’s admirable. I tried it out in practice and held positions for several days in a row and Neotrades didn’t charge any swap fees.”
Hi there gaoshuan,
Thank you very much for your feedback.
We're happy to know that we have loyal customers who prefer trading at Neotrades.
This means a lot for us.
Indeed, we offer swap-free trading and free opportunities during the holy Muslim month of Ramadan. Such an opportunity is available for any of our traders, regardless of their beliefs and background. We're confident that promotions like this make traders' experiences even more enjoyable and favourable.
Please feel free to contact our customer support team if you need any assistance. We're here to help you at any time.
Kind regards,
Neotrades Team
“TRADING WITH NEOTrades was a good one, worth my time spent on the platform. Assets selection provided me with some new exotic markets that I was happy to explore. It helped a lot, looking for new ways to make trades and in general try smthhh new. Because I get stuck in trading crisis, this was fresh air to get from slump.
I mixed my ordinary forex pairs trading, with holding overnight positions of Dubai stocks, copy trading from time to time. I don’t know how I could manage all of this, but the results were impressive, and could double my deposit. This broker served their main purpose well💪”
Hello there QArreola,
Thank you very much for sharing your trading experience with us.
We're happy to hear that the opportunities you provided could help you become a more successful trader.
We understand that trading is challenging, sometimes causing frustration and no desire to continue. From our side, we provide traders with a valuable environment to encourage them. For example, we offer various markets, including stocks and IPO, for more opportunities for trading diversification. Furthermore, the mentioned copy trading service might be helpful in different traders' connections to share the knowledge and get it effortlessly and effectively.
Please feel free to contact our customer support service if you have any questions or concerns.
Kind regards,
Neotrades Team
“Weird thing, I thought they don’t provide the opportunity to trade crypto, like those careful brokers that limit the leverage and increase minimum deposit, to cut the risks. Just needed to look more attentively at the platform, to find a pretty wide range of those assets, with pretty normal conditions for them. I think if you can accept this min depo requirement, it's a nice place for trading.”
Hi there Miguel Escoto,
Thank you very much for sharing your thoughts about your trading experience.
It's great to hear you found trading cryptocurrencies on our platform suitable and comfortable.
To stay updated with the market, we try to add new assets to unlock even more trading opportunities. Since the cryptocurrency market is not relatively old, the range of coins is constantly filling with new ones. Our goal is to keep up with this.
Maintaining our traders' safety is our primary mission. Therefore, we provide sufficient but not too high leverage and the larger minimum capital required to start trading with us. These measures help to protect traders from excessive risks and maintain appropriate risk-management strategies.
You're always welcome to contact our support team if you have any questions or need assistance.
Kind regards,
Neotrades Team
“I joined Neotrades broker because they allow customers to participate in IPO events. Honestly, I had been dreaming about it for a long time, and finally, after finding a reliable and decent broker, I had the opportunity to buy stocks of Kioxia company earlier than other traders who bought stocks on stock exchanges.
I think it’s a good opportunity to experience how it is to buy stocks for those who are interested in the stock market. Nevertheless, it’s a pity that Neotrades doesn’t hold IPOs as often as it should be! Anyway, I’m trading other stocks while there is no IPO.”
Hello there Conrado C.,
Thanks for your kind words about us.
We are thrilled to hear that you were able to participate in the Kioxia IPO through our platform. Providing our clients with access to unique opportunities like IPOs is one of our core commitments, and we are delighted to have been able to support you in this endeavor.
We understand your enthusiasm for more frequent IPO events and appreciate your feedback. While we strive to offer as many IPO opportunities as possible, the availability of these events depends on market conditions and the companies going public. Rest assured, we are continuously working to expand our offerings and bring more exclusive opportunities to our clients.
Should you have any questions or need assistance with your trading activities, our support team is always here to help.
Kind regards,
Neotrades Team
“The full transparency in the conditions, what I appreciate about them. No hidden fees and unexpected charges out of nowhere. They even got this risk-free promotion for the holy month of Ramadan👍”
Hello Thiago_C,
Thank you so much for sharing your sincere feedback with us.
We’re happy to know that traders feel safe and can trust their trading with us.
Our main aim is to provide transparent and convenient trading conditions. We ensure that any displayed quote or spread value matches the actual one, cutting down any “hidden fees” or other commissions you mentioned. This is especially important for Muslim traders who require a more strict and honest trading environment.
As for our ongoing holy month promotions, any trader can enjoy risk-free trades and no swaps commission to make their trading experience even more satisfying.
If you have any questions or concerns, please feel free to reach out to our customer support team.
Kind regards,
Neotrades Team
“The very large minimum deposit scared me a bit, initially😂 Okay, I accepted the challenge to see what they can offer in exchange for it. Tbh, above average, for sure, many good things that they added, like copy trading, advanced tech insights, payments through the binance. Conditions are also decent, not highest leverage, but if you got 1k deposit, do you need it? I guess, it’s good without it.”
Hello Tham Quang Khan,
We appreciate your honest feedback!
We understand that the minimum deposit might seem like a challenge at first, but we’re glad to hear that you’ve found value in our offerings. Features like copy trading, advanced insights, and seamless payment options are all designed to enhance your trading experience.
Regarding leverage, we believe in providing balanced and sustainable trading conditions, ensuring both opportunity and risk management.
Please do not hesitate to reach out to our support with your questions and suggestions, We’re happy to have you on board and wish you continued success in your trades!
Best regards,
Neotrades Team
“Neotrades offers a nice platform and reliable customer service.
However, it does have some issues with spreads, which can make trading less profitable during active market hours.”
Hello SantiagoSil.,
Thank you very much for sharing your feedback about our trading conditions.
It`s good to hear you liked our trading platform and customer service. We understand that platforms play a key role in the trading experience, so to meet various trader expectations, we used the Metatrader5 software, perceived as one of the most advanced and reliable platforms.
As for the spreads, it`s important to understand that they can vary depending on the asset and market volatility in general. Therefore, it`s recommended to refrain from trading in unpredictable periods, such as news releases, to maintain tight spread conditions.
If you still have questions or need assistance, please feel free to contact our customer support service.
Kind regards,
Neotrades Team
“There weren`t any flaws or problems with this broker, for this I give my respect for them.
What are good sides of this broker, for me:
1)MT5 CUSTOMIsized indicators
2)Social trading services
3) Fair spreads
But, there are still things that I wasn`t delighted about… They should increase the leverage for commodities, at least popular ones, gold and oil. I know how to trade these ones the best!”
Hello there Javier Gamez,
Thanks for sharing your thoughts!
We’re happy to hear that you’ve had a solid experience with Neotrades so far. Your feedback is much appreciated, especially about the customized MT5 indicators, social trading services, and fair spreads—those are some of the features we’re most proud of!
We also value your input regarding the leverage for commodities. We understand how important it is to have more flexibility with popular assets like gold and oil, and we’ll be sure to take your suggestion into consideration as we continue to improve our offerings.
We’re always striving to make the trading experience better, so your insights help us immensely. Thanks again for your support!
Kind regards,
Neotrades Team
