Nespresso Reviews

“ Worst customer service ever. They send me a damaged/already returned vertuo, can't bring it in a shop for exchange or refund. Have to send it back by Purolator. What a waste of time. ”

“ The most infuriating part? Nespresso refused to replace the Vertuo with a more reliable Original machine or offer a refund because I didn’t purchase the machine directly from their store, even though they acknowledged the warranty was valid. ”

“ Dealing with Nespresso’s customer service for a refund has been an absolute nightmare. ”

“ Can’t get a refund! AND nasty like you wouldn’t believe. ”

“ We had 3 Vertuo machines and I offered Nespresso to take them back for a fractional refund but they declined. ”

“ The company are refusing to give us a full, refund or to replace the machine with a new one despite the fact it is supposed to be guaranteed for a period of 3 years, this is clearly not being honoured. ”

“ There was no way in hell that was happening, so I opted to return the machine for a refund. ”

“ Anyway they wouldn't replace the machine or provide a refund and said if it happens again. ”

“ Bought a machine 8 weeks ago, broken, did online call and troubleshoot for over an hour, they said had to be sent off for a fault. Came back in post with no info- still doesn’t work- contacted them and they said call up and do the trouble shoot again. You must be joking!!! Refund me or send a new machine. Appalling. Many cheaper coffee machines which actually work are out there! ”

“ My advice, if you ever return anything, keep your return receipt, since they will not refund your money unless you call in to ask for it providing the tracking number. ”