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Nespresso Reviews

1.9 Rating 319 Reviews
B-
Happiness Grade
B-

Customer Service - Good

71.60%
Industry Average
Tried to order online then order Descale kit I ordered 100 Capsules to no avail Tried to call waited 50 minutes listening to some inane “ music”. Sad to experience such dreadful non existent service. Having been a customer since the Company started!
posted 4 months ago - Anonymous
Picked up my Vertuo Pop+ machine this afternoon at Markville Mall. Great service from Kayla. Informative and very helpful.
posted 1 year ago - Matthew Chiang
Customer service in Nespresso Trafford Centre was excellent. We were served by Bilal Sheikh who was very helpful and has a lovely cheerful manner.
posted 1 year ago - Anonymous
Got my order 3day in advance. Loved the free 3 gifts also. Great coffee great service.
posted 1 year ago - Jack Carr
LOVE YOU Nespresso BUT PLEASE MAKE A SINGLE OR DOUBLE SERVING MATCHA POD!!!!! ALSO YOUR STAFF FROM CUSTOMER SERVICE SECTION ARE LAZY!!!!
posted 2 years ago - Anonymous
The customer service has always been superior. I have never had a problem/question that they weren't able to solve or resolve for me.
posted 2 years ago - Loretta
I am so impressed with Nespresso's customer service.
posted 2 years ago - Anonymous
Amazing customer service at the Nespresso branch in Canary Wharf. The person who looked after me is called Suhel. He was great since the beginning and suggested me some of the best options to make the best cappuccino at home. He also showed me the last capsules and explaining me the different characteristics of each coffee I was interested in. Definitely 5 stars for Suhel :)
posted 2 years ago - Silvia Vitali
I was pleasantly surprised by their vigilance in making sure they provided the best customer service they could.
posted 2 years ago - Lorna
I have been dealing with Nespresso for around ten years. They always provide excellent coffee, reasonable cost with amazing service, ten out of ten! Ken Spear, Norfolk UK.
posted 2 years ago - Ken Spear