Nespresso Reviews

Name: Nespresso
Rating: 1.86

1.9 Rating 333 Reviews

19 %

of reviewers recommend Nespresso

Company Reviews

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Metrics

1.9

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery. Great service.”

Helpful Report

Posted 6 years ago

“I got the Aeroccino as a free gift from Nespresso, after I bought one of their machines and 150 capsules. The order was very easy, customer service was polite and easy to deal with and the product arrived very quick.”

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Posted 6 years ago

“Splendid quality & Customer satification.”

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Posted 6 years ago

“I come from a family who drinks a lot of coffee and espresso. I currently have the ninja coffee maker and the nespresso. I bought the $250 combo pack of the nespresso machine and milk frother. After just a few uses the machine started to brew inside and would not have the espresso come out of the spout. I called customer service and they walked me though cleaning the machine. I stated to them the machine was only used a few times but went through with the tedious cleaning process. After that did not work the woman stated it is a problem internally. She then said we no longer fix that machine so you'll have to buy a new one. So, after wasting $250 I know have a machine that doesn't work and can't even be fixed! What a ripoff! She then asked me if I wanted to purchase a new machine. Why in the world wouldI ever buy a nespresso again? I would not recommend there machines to anyone!!”

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Posted 6 years ago

“Service was amazing. Delivery is free. Super quick and fabulous coffee. Highly recommended.”

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Posted 6 years ago

“Easy to use website and quick delivery.”

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Posted 7 years ago

“always on time.. easy to order... never disappointed...customer friendly packaging”

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Posted 7 years ago

“Excellent easy to order andxnext day delivery everytime.Immediate response to any queries.”

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Posted 7 years ago

“Easy purchase and fast delivery of my favorite coffee”

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Posted 7 years ago

“Excellent fast delivery, great coffee capsules, well worth the extra cost.”

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Posted 7 years ago

“My 10-months old Nespresso Citiz broke down. My call to Nespresso (with the customer service person being pleasant and very helpful) resulted in the machine being picked up 2 days later and returned in one week in excellent working order. Both the pump and the control boards were replaced. What I have now is virtually a brand-new machine. Can't thank Nespresso enough. Excellent service beyond all expectations.”

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Posted 7 years ago

“Very professional, exceptionally quick delivery with a number of convenient options. When speaking to an adviser, felt listened to, supported and well advised as an individual customer rather than being viewed as "just another order"”

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Posted 7 years ago

“This is my wife' s second and third order both together ...... the first was excellent very very nice coffee as nespresso always is Regards Geo. Roy Fleet”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“Amazing products, amazing value, speedy delivery. Slightly odd that orders have to be a multiple of 50 but otherwise amazing.”

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Posted 7 years ago

“Serviceminded - always very nice on the phone. Easy and quick delivery!”

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Posted 7 years ago

“Lovely coffee and a great deal for monthly subscription plans Service is excellent and love being able to collect next day from my local Collect Plus shop”

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Posted 7 years ago

“They were extremely knowledgeable, and showed a true interest in what I wanted. Great service.”

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Posted 7 years ago

“I have called Nespresso several times - for my promotional offer of £75 off coffee pods but they have never managed to conclude this by never chasing up my query.”

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Posted 7 years ago

“I have a Magimix Espresso coffee machine and enjoy the delicious coffees available from Espresso on-line. The website is user-friendly and delivery extremely quick - altogether a very efficient vendor of a superb choice of coffees.”

Helpful Report

Posted 7 years ago

Nespresso is rated 1.9 based on 333 reviews