PILOT Reviews

Name: PILOT
Rating: 4.69

4.7 Rating 1,681 Reviews

93 %

of reviewers recommend PILOT

4.7

Based on 1,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PILOT:

Having first opened it's doors in 1984 Pilot has been at the for front of men's and women's fashion in the Midlands.

The shop has occupied some of the most historical building in the centre of Leicester and it now resided in an old pharmacy on the High Street.
The mission of the shop through out the years has been to outfit the local population in hard to find forward thinking fashion and now the online store has taken this ethic to a wider audience worldwide.
Pilot the online store was established over ten years ago and in that time we have seen the website grow from a small site with a few brands on it to the multi branded store we have now.

Visit Website

Phone:

01162628200

Email:

contact@pilotnetclothing.com

Location:

58 HIGH STREET, Leicester
LE1 5YP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a return back as the T shirt arrived with holes in ,but the returns address is closed. No item no refund , no replies from emails nobody answers the phone line as its connected to the store that's closed THIS COMPANY IS A SCAM SELLING FAKE OR FAULTY GOODS. DO NOT USE THIS COMPANY YOU HAVE BEEN WARNED.”

Helpful Report

Posted 8 months ago

“Do not buy , they use a return address to the shop when it's no longer open. Had an item returned twice now because shop is closed down”

Helpful Report

Posted 9 months ago

“This shop has closed but using the address for returns , need to know where to end back to Fgs”

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Posted 9 months ago

“Was sent a pair of swimshorts with a fault in the stitching around the pocket, emailed several times and got no reply, and no answer to the customer care line”

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Posted 9 months ago

“I would not want to use this the order was not delivered paid more to get it quicker and stilll did not get it reached out for help and 2+ weeks later almost 10 emails dealing with complete idiots as they cannot even locate the order I have had to send multiple times copies of it I would n not ever put myself through the upset the stress and frustration of dealing with this company again not worth the effort and certainly the hassle so so bad”

Helpful Report

Posted 11 months ago

“Trainers arrived with pen on. Emailed a photo and no response. Expected to pay to return!”

Helpful Report

Posted 1 year ago

“Don’t buy - delivery costs and return was £10 as you have to record so cost about £15 delivery . Would not buy from them again”

Helpful Report

Posted 1 year ago

“Why jacket was marked nothing use can do”

Helpful Report

Posted 1 year ago

“I purchased a pair of Versace trainers, I ordered a pair of size 10 and was sent in a box of size 10 but inside of the box size 8.5. I contacted the customer service team and told me to send them back and give you a refund. did not even offer to check other pairs of trainers. I have still got the trainers not impressed with the treatment and service. very poor service I have received from Pilot. I was not expecting from a designer shop. I could have purchased from a competitor but I bought my business to pilot. I wish I did not. I don't think in the future I be buying from them.”

Helpful Report

Posted 1 year ago

Hi Imran Unfortunately on some styles from Versace Jeans Couture their internal label does not reflect the correct UK size conversion. We label them correct to UK size ignoring the incorrect internal label. We kindly asked you to return for a full refund including return costs. Sorry for any inconvenience caused. Kind regards Garth

Posted 1 year ago

“I had to return, the website misleading stated the trousers I ordered got my husband were regular when in fact they were slim fit. So paid for postage and return and still have no trousers. Very annoying.”

Helpful Report

Posted 1 year ago

“The bag I ordered was not the one shown on the website which was very disappointing and then I had to pay to send it back.”

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Posted 2 years ago

“I received a note that the driver called when I was out so could not deliver. I was in all day to take delivery. Instead of re-delivering, I received an email to advise that the payment would be refunded. I did not want a refund, I wanted the item ordered.”

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Posted 2 years ago

“No return label”

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Posted 2 years ago

“Not arrived yet so no idea! Delivery changed after waiting in!”

Helpful Report

Posted 2 years ago

“I am still waiting for a reply to my email about my refund which I still haven't received”

Helpful Report

Posted 2 years ago

“I was unhappy with Furla bag purchased over a week ago and still haven't received a reply from Pilot as to who to proceed.”

Helpful Report

Posted 2 years ago

“Didn’t even receive the order, was delivered to the wrong address, a lady called Claire tried her best and is trying to resolve it but looks like I’ve lost out as they are denying liability. Been a customer for over 10 years, never happened before.”

Helpful Report

Posted 2 years ago

Hi Kulryan Sorry you've had a bad experience. We are working with DPD to get the items back from the incorrect address they delivered to. If we can retrieve your item we will be in touch to see if you still want the item. Sorry again for the poor service you have experienced. We are raising this unsatisfactory service with our DPD manger. Kind regards Garth

Posted 2 years ago

“Ordered a coat in the sale, was so happy with the price etc. it was shipped with DPD, they attempted delivery whilst I was in work, no option of a pick up point, no option of leaving with neighbours just they’d attempt again the next day. That’s no good as I’m working again. Note through the door to say it’s a the depot. 40 mile round trip to find the depot doesn’t allow pick ups and the cost is being sent back to PILOT. Waste of time and DPD is not the delivery service you should use for us folk who work and are out”

Helpful Report

Posted 2 years ago

“Awful service. Never received my parcel as courier left it outside and it was evidently stolen. Contacted PILOT to sort the issue and been ignored in numerous emails. Cannot find a contact number for them either. Will be taking this as far as possible to get my refund!”

Helpful Report

Posted 2 years ago

Hi Fahd Sorry for the service you have experienced. Unfortunately, we had to raise an investigation with DPD as driver procedures were not followed. This takes 6 days as advised. The outcome of the investigation was the driver had not followed the procedure leading to the loss of your parcel. Your refund was processed on the 29th of June. Please accept our sincere for this experience. We have raised this with our account manager at DPD to ensure this doesn't happen again. Kind regards Garth

Posted 2 years ago

“In the day my order was supposed to arrive the company cancelled it stating they had no stock. A real let down”

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Posted 6 years ago

PILOT is rated 4.7 based on 1,681 reviews