Netcetera Reviews

Name: Netcetera
Address: The Dataport, Ballasalla
Rating: 3.84

3.8 Rating 67 Reviews

70 %

of reviewers recommend Netcetera

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03330 439780

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Location:

The Dataport
Ballasalla
IM9 2AP

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Netcetera 2 star review on 11th August 2023

Adam Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect and fast installation of ordered service”

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Posted 8 years ago

Great to hear - thank you Eric!

Posted 8 years ago

“I recently purchased CMS hosting from Netcetera with WordPress pre-installed to see how easy it would be to build a website. It was really easy - there was a problem at the start due to my IP address but this was very quickly addressed through the online support and I am very happy with the service.”

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Posted 8 years ago

“i have checked the free hosting but i didn't found good and also there are so many confusing section on the website. while i was planning to buy re-seller plan but didn't get such things to check in the demo one. also it's was too slow when i was trying to check every things are taking time to load.”

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Posted 8 years ago

Thanks for your review Tilak. We always try and establish at the very start exactly what our clients want to do but unfortunately it's not always easy to provide a FREE trial that matches your exact needs. I'm sure you'll appreciate that the FREE trial offer is intended to give individuals the chance to familiarise themselves with the hosting, make use of our support and get used to the control panel and even have a go at building a website or hosting an existing site to see how it functions on an entry level hosting package. We have looked at what you had originally enquired about, Reseller Package, but unfortunately this is not available as a FREE trial, however if you had of decided to take it out as a package and you found it was not suitable we would have offered you a full 30 day money back guarantee. We always take on board any feedback we receive and we would love you to give us another try and see some of the improvements we have made even to our entry level hosting packages.

Posted 8 years ago

“Top notch hosting company -fast helpful support.”

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Posted 8 years ago

Thank you for the fantastic review Ray - will pass on to the 24/7 Tech Team!

Posted 8 years ago

“I am really enjoying Netcetera hosting. After trying out lots of other hosting companies, you seems to have the best customer service by a long way, and all the features I need. Shared hosting is very fast, and the control panel is comprehensive with loads of features. Thanks!!”

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Posted 8 years ago

Thank you so much for your review - glad to hear all the positivity! Wishing you every success

Posted 8 years ago

“Hosting package not apt to my requirements. Refund took time.”

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Posted 8 years ago

“I bought an SSL certificate. Purchasing is painless, and only takes a few minutes. My difficulty is installing the certificate, which is something I can never do. However, I simply raise a trouble ticket and the support team are quickly on the case. Within 10 minutes I hear from the certificate signing authority, and approve. The support team then installed the certificate for me. Many thanks.”

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Posted 8 years ago

Thank you David - great to hear it is all working out so well for you!

Posted 8 years ago

“This is my second time using netcetera and the reason I returned is the excellent service. I cannot rate highly enough the service provided by these guys, it's fantastic and I would have no hesitation recommending them to anyone.”

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Posted 8 years ago

Lovely to hear such a positive review Bryan! Thank you

Posted 8 years ago

“excellent support as always”

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Posted 8 years ago

Great to hear Tom - will pass on to the team - thank you!

Posted 8 years ago

“We have several servers from Netcetera and they network connectivity is top notch - great uptime and speed is never an issue. Tech support is knowledge and quick in replying - which is a bonus. We would highly recommend Netcetera.”

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Posted 8 years ago

“Had a little trouble at first, but it was completely my own fault and they helped me solve problems quickly. Very pleased.”

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Posted 9 years ago

So glad to hear all is going well Gustav! Thank you for your kind words :)

Posted 9 years ago

“I have used Netcetera for shared hosting and domain name creation for several years now. They have helped my business grow and have always been very helpful and supportive. I particularly like that their technical support is UK based and that they always respond quickly and have always solved any of the problems that have cropped up. I will continue to use Netcetera for these services for the foreseeable future.”

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Posted 9 years ago

Thank you so much for your glowing review Dawn! Glad to hear we are making a positive difference to your business... best wishes, Steve

Posted 9 years ago

“Recently I couldn't access my website for 2 days due to DOS attach issue but it was never communicated. I have forwarded my website details to someone for a demo purpose during this time. Ended up explaining the reasons who doesn't understand the technicality of DOS attach”

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Posted 9 years ago

“Although I ordered hosting and then used the 30 day cancellation, which worked successfully, I have to say that the help desk support was quick and efficient. less than 1 hour for chat help and less than 12 hours for billing help. However, although I wasn't fully ready to go ahead with hosting, there were a few things out of date on the website that gave a little cause for concern. Knowledgebase also needs to be updated. In terms of support on a Friday evening, they were very good.”

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Posted 9 years ago

Many thanks for your review Michael! Would be interested to hear what you found was out of date so we could update? Look forward to being of service to you again in the future

Posted 9 years ago

“Ordered domain transfer. Still not completed five days later. No obvious way to hurry it up.”

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Posted 9 years ago

Unfortunately when you are transferring a domain to us you need to arrange this with the host you are moving from - which in this instance caused the delay. Glad to see your domain has now be transferred successfully.

Posted 9 years ago

“My order was taken and processed quickly and efficiently. No complaints.”

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Posted 9 years ago

Glad to hear Grant - many thanks for the feedback!

Posted 9 years ago

“We put several racks into Netcetera, basically a complete corporate back-end. They could not have been more professional, helpful, responsive or friendly. All the team were an absolute pleasure to deal with, and nothing was too much trouble so they matched our requirements 100%.”

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Posted 9 years ago

Lovely to hear such positive feedback Steve - will pass on to all the team. Thank you for your business!

Posted 9 years ago

“If you can't be bothered to tell me what it was I purchased with Netcetera then you are not a company that has respect for your customers. I have no idea what it was ( I use the Internet to buy many things) and to just send me a message that I recently made a purchase from you, and expect me to search and find out what it was, is very bad. So basically on what you sent me - don't rate you at all !!”

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Posted 9 years ago

“Cannot fault this company - Simon on support helped me with some issues I was having with my Reseller Package. He was extremely helpful and knowledgeable and fixed all issues for me with 30 mins - very impressive.”

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Posted 9 years ago

“Everything has been smooth with Netcetera, we've had one query and it was answered immediately by support (at 11pm!). Hosting has lots of juice and our website is noticably faster than our previous hosting.”

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Posted 9 years ago

Fabulous to hear Martin - wishing you every success with your online venture! We are always here if you need us :)

Posted 9 years ago

Netcetera is rated 3.8 based on 67 reviews