Netcetera Reviews

Name: Netcetera
Address: The Dataport, Ballasalla
Rating: 3.84

3.8 Rating 67 Reviews

70 %

of reviewers recommend Netcetera

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Netcetera 2 star review on 11th August 2023

Adam Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1) Had to buy a spam filter (included in a lot of other hosting platforms) 2) Couldn't control spam with the filter. No matter how strict the settings were, they didn't have an effect. Was receiving 2+ spam emails per minute. Over 200 every hour. 3) netcetera support was non-existent. Too many emails went to them asking for help. Out of several replies, all were 'canned' replies that didn't address my question except one, which indicated the problem was finally understood and they would look into it.... no further replies from them. I had switched one of my many resold accounts from Hostgator to 'test the waters' at netcetera. I was very pleased with all aspects except it was impossible to conduct business with so much spam coming in. So I had to switch back to Hostgator which offers free Spam-Assassin which is extremely effective and easy to set up. So long netcetera.”

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Posted 7 years ago

“I have been a Netcetera customer for over a decade now. I have found them to be professional, reliable and quick to answer any support questions.”

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Posted 7 years ago

Hi Andrew and thank you for your feedback. It's always great to hear back from our clients and your feedback will be shared with all the team here at Netcetera. Thank you for choosing us for all your hosting requirements and we look forward to providing you with excellent support and reliable hosting solutions for many more years to come.

Posted 7 years ago

“Excellent service as usual. They solved a very complicated problem for a non-techy”

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Posted 7 years ago

Hello, thank you for your positive feedback. In a technical world, we're very happy to be able to help and guide our customers through the process. Thank you for choosing Netcetera!

Posted 7 years ago

“After raising concerns with imminent reboot of server to apply changed SSL3 settings the issue with booting server was found to be due to "degraded raid" - I had payed support to resolve and now the server will not boot at all and I'll need to migrate to a new server but also URGENTLY need to recover live data from the disk of the dead one.”

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Posted 7 years ago

Hi Dave, thank you for taking the time to provide us with some feedback. We can understand your frustration with what has happened and I'm sure you'll appreciate that things can go wrong from time to time although we do all we can to avoid this type of scenario from happening. Let me assure you we will do our very best to deal with this issue on your behalf and resolve any problems that have arisen as a result of the problems you have experienced with degraded RAID. I will personally investigate what has occurred and ensure a quick resolution is found that you will be satisfied with. We will also implement any other suggestions you may wish to share with us to avoid a reoccurrence of the same happening at some point in the future, to you, or any of our other valued clients. I will raise a ticket with our customer service team to deal with this as a matter of urgency.

Posted 7 years ago

“I felt I was getting personal service from a dedicated team. Any problems I have had (as a relatively new user of web technology) have been answered immediately. I could wholehearted recommend Netcetera to anybody looking for a good company to host their website”

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Posted 7 years ago

Thank you for your feedback Sheila it is much appreciated by all the team here ate Netcetera. We're pleased that we have been able to help and we fully understand that it's not always easy setting things up, especially if you are unfamiliar with the tech side of things. We're glad we have been able to sort any issues you may have had quickly and efficiently and we look forward to having you with as a client for many more years to come.

Posted 7 years ago

“I have been with Netcetera since their inception. I have always had great service and prompt responses when the occasion has arisen.”

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Posted 7 years ago

Hi Guy and thank you for your kind words and for taking the time to write a review. We're really pleased you've been happy with the service we provide and we hope to continue this for many more years to come. I will pass your feedback onto the rest of our team. Thank you.

Posted 7 years ago

“A misunderstanding of a domain registration, lead to a rather drawn out support issue, however a resolution was reached. A company interested in learning how to improve service from their customers.”

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Posted 7 years ago

Hello and thanks for your feedback it is always appreciated to hear reviews, positive or negative as it is a way we can strive to improve our customer service. Having looked at your domain order it was activated on the same day. An email was sent to verify ownership which was sent by the registry. You may have not realised but you need to click the link on this email to validate the address. It is quite an easy error to make but if you do need any further assistance we would be more than happy to help.

Posted 7 years ago

“The process of purchasing two new domains, plus a home hosting package, has been mostly satisfactory, although partly frustrating. Satisfactory, because all is working as I'd hoped and the support I have received from Netcetera (mainly through live chat) has been excellent. I particularly appreciate being proactively advised on the correct hosting package for my needs. Slightly frustrating because your services are so large and sprawling, and have changed so much over the years, that I always seem to be playing catchup. However, overall I find Netcetera good value and very supportive.”

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Posted 7 years ago

Thanks for your review Peter. Your honest feedback is much appreciated. We fully understand that things can be a little frustrating at times but please do not hesitate to make full use of our excellent Live Chat Support, our friendly team are available 24/7 to help. Your comments are appreciated and we will always take on board ways we can improve and make things better.

Posted 7 years ago

“Moving a website off a major cloud provider's offering, Netcetera saved me money and provided a truly stunning level of support”

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Posted 7 years ago

Thank you for the feedback Mike, it means a lot to us!

Posted 7 years ago

Hi Mike and thank you for your positive review. We're happy to help and glad that you have had all the support needed to make the move to Netcetera and also the benefit of saving some money to. Your feedback is appreciated.

Posted 7 years ago

“Problem resolved very quickly. Excellent service.”

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Posted 8 years ago

Thanks for your comment. Things do go wrong from time to time but we always do our best to resolve any issues as quickly as possible. We're glad we could help and we hope you will now continue to enjoy the hosting we provide. Thanks for choosing Netcetera.

Posted 8 years ago

“Excellent service, everything is running very smoothly. Great support team.”

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Posted 8 years ago

Thank you for your feedback it really is much appreciated. We do our best to provide a great service that offers awesome support along with reliability and value for money. I hope you continue to enjoy the services we provide for many years to come. Thank you.

Posted 8 years ago

“Friendly efficient support when needed - products reliable”

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Posted 8 years ago

Many thanks for your feedback. It's always good to hear that we have been able to assist and that our clients are happy with the service provided. Thank you for taking the time to write a review. We hope you enjoy the service you have subscribed to for many years to come.

Posted 8 years ago

“We have been able to set up the hosting simply enough but had requested a migration service. This was quite some time ago and we still seem to be having to do a lot of the work ourselves to get the migration to happen. I am not really sure what we have paid for considering the amount of work we have done ourselves. I have also escalated the situation to a manager but nothing happened.”

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Posted 8 years ago

Hi David, I'm sorry to hear that you feel as if you have had to do much of the work yourself. We do our best to work closely with our clients at all times to ensure that the migration process is done professionally without the loss of any important files or data. Perhaps you were expecting a little more than the migration process offered and I apologise if this wasn't made clear at the time and we will certainly take on board your feedback and improve the way we inform our clients what they may have to do during the process.With any migration process especially Umbraco we do require your assistance through the process which does involve some work. On a positive note we are sure that once the process is completed that your hosting experience will be an enjoyable one, with guaranteed reliability as well as excellent support from our tech team that are available 24/7 to assist and we look forward to providing you with a cost effective solution for your sites over the coming months.

Posted 8 years ago

“Reasonable prices, superb customer service and excellent performance levels.”

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Posted 8 years ago

Thank you so much for your great review Dan!

Posted 8 years ago

“I think you know where to improve. think about”

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Posted 8 years ago

“Netcetera has become my "go-to" ISP for the domain names I purchase on behalf of my clients. They also host several sites that I've developed for organisations of various sizes. Both Netcetera's customer service and their online knowledge-base are excellent. Questions I may have, regarding the products or services provided to me, are answered swiftly. I'm more than happy to recommend Netcetera to others.”

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Posted 8 years ago

Thank you so much for your review Derek - so pleased to hear all is going well. Will pass on to the team!

Posted 8 years ago

“The buying process was easy and the new platform works great with access to everything in one place.”

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Posted 8 years ago

Thank you so much for your kind words Rutendo! Glad you are happy with your upgrade and great to see you expanding your business. We are proud to help you.

Posted 8 years ago

“the offers are insane”

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Posted 8 years ago

Great to hear Ahmed - thank you for your feedback!

Posted 8 years ago

“When one logs a support call the staff do not always look deeply into the issue thus generating replies and then another message and then another reply. A little more in depth at the start would help a lot. thanks”

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Posted 8 years ago

Hi Chris, thanks for your review. We do appreciate feedback positive and negative as it helps us improve the service we offer. I have looked into the problems you experienced and from time to time issues do arise that are out of our control, especially when other hosting providers have been involved. As always if the issue has been caused by a problem at our end you will be entitled to compensation under the SLA we have in place. I have checked through the conversation you had with our technician and I can see that we were waiting for a reply to confirm that the issue has been resolved? In order to ensure all technical problems are resolved efficiently we do monitor our ticket response time but sometimes we can't do much more until we get a reply from the client which I believe was the case here. I have emailed you directly to ensure everything has now been resolved to your satisfaction. I look forward to your reply.

Posted 8 years ago

“Was a great hosting provider, great speed. Would be nice if theres cheaper plans”

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Posted 8 years ago

Thank you for your positive review. We do try and provide great hosting that is backed by awesome support and fast loading speeds. We've listened to what our clients have been saying and we have reduced the cost of many of our hosting solutions over the last few weeks and introduced some great new hosting solutions too, that combine server monitoring and Free site migration and as always we do offer price match on like for like hosting. If you would like us to review the suitability of your current package we'd be happy to look at this to see if a lower cost solution would meet your demands without compromise on speed and reliability. Thank you.

Posted 8 years ago

Netcetera is rated 3.8 based on 67 reviews