“I really enjoy the product but one of the pouches opened during shipping so it was pretty sticky but otherwise I received it pretty quickly and would totally recommend it.”
Hi Christina! Thank you for taking the time to write this message. We're so happy you enjoy the products and received it quickly. We apologize for the opening of one of the pouches, unfortunately the handling of the shipping process is out of our hands as we try to take account into the balance of it being easy to open for use so it would be possible that would be how and why it opened during the process. As always, the Never2 team thanks you for the kindness and support. :)
Hi David! Thank you for taking the time to write this message. We love hearing that they go down well for you and how the products arrived quickly through the mail. For sizing, they may be adjusted in the future but stay updated on any changes and products being released shortly to accommodate for your desires and needs. Thank you for the kind and supportive messages it's always appreciated. :)
“I really like your products and I am a big fan overall. The colours, the ingredients, the packaging, the taste, the shipping speed - that is great and gives me the feeling that I found the right nutrition partner for my upcoming trail ultra races.
However, my last order was damaged and packages where leaking, that's why I dont want to give the full rating. The customer support indeed was great!”
Hi Steffen! Thank you for taking the time to write this message. We'e so glad you like the products and you're a big fan. We're also happy to hear you like the colors, ingredients, packaging, taste, and how fast your products are shipped to you. We so happy hearing that it you found us and we can supply you with the nutrition you need for your upcoming trail ultra races. We're sorry hearing that your last order was damaged when delivered to you. Unfortunately it must of been rough conditions of some sort when it was shipped and it's not in our control but we hope that your next purchase when shipped will arrive in perfect condition. Let us know if you have questions with that or need assistance with anything, we would be happy to help and provide and further information regarding that matter. Thank you for the lovely messages, the Never2 team is so grateful. :)
“The product is amazing. Customer support is lacking. I made a mistake on the shipping address and sent two separate messages to customer support's email address requesting assistance and received no response. My mistake on the address, absolutely. No response from Neversecond is unacceptable.”
Dear Maria: Thank you for your review. We have checked and do not see an email from you. We did receive an email from the recipient and guided them on the shipment. We do make every attempt to support every inquiry. Have a nice day.
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