New Vehicle Parts Reviews

Name: New Vehicle Parts
Address: Unit 4 Alpha CourtCapitol Park,Thorne,, Doncaster
Rating: 4.38

4.4 Rating 1,970 Reviews

84 %

of reviewers recommend New Vehicle Parts

Company Reviews

Questions

Metrics

4.4

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01405 810 876

Email:

newvehicleparts@gmail.com

Location:

Unit 4 Alpha CourtCapitol Park,Thorne,
Doncaster
DN8 5TZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant Service, ordered parts at 16:50, still arrived next day, superb. Products were of excellent quality and exactly as described. Couldn't be happier.”

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Posted 8 years ago

“I ordered the part on thursday got an email saying it would be delivered Friday between 8am and 6pm and it never arrived phoned up to be told it can take upto 2 working day was told I would get a call back never happened when phoned up for 2nd time was asked to forward the email which I did told I would be phoned back and never got a call again not very happy at all as stayed in all day and nothing so will now have to stay in Monday and hope it arrives”

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Posted 8 years ago

“Product was well packaged and a very good price. However it was not next day delivery, more the fault of the courier than the company (I suspect). Ordered Monday night, despatch email Tuesday saying delivery between 8am and 6pm Wednesday. Arrived Friday afternoon, tracking info always showed delivery on Friday. Thankfully the item wasn't time sensitive, but it was disappointing to have such a delay.”

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Posted 8 years ago

“I ordered a set of BMW f30 headlights on Tuesday and delivery was supposed to be next day and I'm still waiting and unable to drive due to my current headlights being damaged :(”

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Posted 8 years ago

“Please, visit their Facebook Page to see real Reviews!!!!! Awful service, breaking the law. They want me to believe there are 31 days from 2nd February to 3rd March 2016 because their Terms & Conditions allow 30 days to refund an order. I encourage all the unhappy customers to report fraudulent companies like this one to the authorities. DO NOT BUY ANYTHING FROM THEM! Moreover they are very rude in manners. I am reporting this company to "which co uk"”

Helpful Report

Posted 8 years ago

Dear Mr Gallardo, Thank you for raising your concerns about New Vehicle Parts, please accept my apologies for the rudeness of the staff member, this is not acceptable behavior from our customer services representative and will be dealt with accordingly. First and foremost We are NOT a fraudulent company as you state above, we are a registered UK business and have lots of happy customers, some of which use our website time and time again without issues. After reviewing your order, and speaking with my colleges about this matter after I flagged your Facebook review, I noticed you placed the order on the 29th January 2016 and it was signed for on the 2nd February 2016 from then the first contact you made with us was about returning the items was on the 3rd March 2016, this is where the confusion seems to lay of is it 30 or 31 days! If you count from the 2nd February (the date the items were signed for) NOT forgetting 2016 is a leap year so there are 29 days in February NOT 28 days to the 3rd March 2016 you will see this equals to 31 days, which is one day over our 30 calendar day returns policy, I hope this gives you a better understanding of why we came to 31 days and NOT 30 days. From the 2nd of February (date Items signed for) this gives you 30 days to inspect the items and make sure it fits your vehicle correctly, if they don't fit, damaged or the incorrect parts orders, you have up to 30 days to contact us so we can give you a returns authorization (RA) number, which you need to return and items, which you have failed to do so within the 30 days stated in our terms & conditions. It is my understanding as a good will gesture you we’re offered a refund, something we could have refused to do as it was over the 30 day returns period, once the items had been returns to ourselves to check and make sure they are in the same condition as they were sent out, if this is the case a full refund of the items will be refunded to yourself via the payment method you used to purchase the items, this doesn’t include any return shipping costs, this is the responsibility of yourself as this is a standard distance selling practice for the majority of online shopping sites, having reviewed the T&C’s I will get our legal team to review this to make this more clearer to customer to avoid any more confusion, this will be dealt with over the next couple of days Kind Regards Mal

Posted 8 years ago

“Fast delivery and great price”

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Posted 8 years ago

“I am still waiting for delivery of car part which I ordered on Monday.It should have been delivered the following day .”

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Posted 8 years ago

“Easy transaction”

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Posted 8 years ago

“excellent service, great availability and next day delivery although my part was delivered at 6.30am! thanks!”

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Posted 8 years ago

“I needed a rear bumper as soon as possible to replace my broken one. The price was amazing, buying it was an easy process and it was with me for next day delivery. Really happy. Will remember this website for sure.”

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Posted 8 years ago

“The item purchased, RH mirror for a Ford Fiesta did not fit correctly”

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Posted 8 years ago

“Prompt delivery of two heated mirrors for my Fiesta. Well packaged and fit like a glove. No complaints what so ever and will use New vehicle parts on line again. Dave”

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Posted 8 years ago

“Next day delivery and the parts were very well packaged. They were also a perfect match to the existing ones. Great service.”

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Posted 8 years ago

“Was a very good services , Phone call first! then delivered to my door ! By very pleasant young lady .”

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Posted 8 years ago

“Very quick service, my car failed the mot because of water damage to headlights. Went home ordered new headlights, And they were delivered early next day, fitted in car within half hour perfect fit. It's the first time i have used new vehical parts online, the parts I ordered were top quality and i can't complain about there prices, I would recommend New vehical parts, Well worth a look. And i would most deffinetly use them again.”

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Posted 8 years ago

“The part I ordered was as expected and well priced and arrived in good time, will definitely use again”

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Posted 8 years ago

“Very quick delivery of 2 x Astra G headlamps. Excellent quality. Would have been nice to have received a proper invoice though.”

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Posted 8 years ago

“Got the part promptly, looks good. Have just got to fit it now.”

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Posted 8 years ago

“Extremely easy to deal right through too reliable deliver and good quality part will definitely use again.”

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Posted 8 years ago

“Ordered wing mirror as mine was vandalised. Ordered late on a Friday and part was delivered before lunch on the Monday. Very prompt service. Thank you.”

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Posted 8 years ago

New Vehicle Parts is rated 4.4 based on 1,970 reviews