NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 18,508 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 18,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is good”

Helpful Report

Posted 4 days ago

“paid an extra $50 to have the dress here in two days. Well it got here in four which is fine but it was in a tiny plastic bag crammed up in there and it is so wrinkled that I’m afraid all the wrinkles will not come out is that bad you can’t even tell with it on what it looks like because the wrinkles are so bad, this should have come in a garment bag where it was protected and maybe it would not have been so wrinkled. It was folded up like a T-shirt. I am highly disappointed.”

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Posted 4 days ago

We're so sorry that your package was not delivered up to standards. We have forwarded this information to the designer so that we can prevent this from happening again. It looks like your currently working with our team on this matter.

Posted 1 day ago

“Good”

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Posted 4 days ago

“so good”

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Posted 4 days ago

“Not received”

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Posted 4 days ago

“Great customer service by Desiree! Knowledgeable and helpful!”

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Posted 5 days ago

“Anais was amazing! Super friendly and knowledgeable. She gave great recommendations and we will definitely return to her in the future.”

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Posted 5 days ago

“I have received wrong totally wrong dress , with different color and different size. I have ordered size 0 I got dress size 12 not to mention totally different color and design”

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Posted 5 days ago

We are so sorry to hear that you received the wrong dress. We are investigating this matter to avoid future errors. It looks like you are in communication with our team to rectify this.

Posted 1 day ago

“Fabulous ! Thank you .”

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Posted 5 days ago

“Ty. Good service”

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Posted 5 days ago

“Easy to use the site to order”

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Posted 5 days ago

“Good”

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Posted 5 days ago

“Thanks for the great prices”

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Posted 5 days ago

“Very helpful in helping me purchase a dress for my daughter’s sweet 16”

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Posted 6 days ago

“Great job done by her”

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Posted 6 days ago

“Erika was amazing , Desiree too! Wonderful experience”

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Posted 6 days ago

“I need to return this. Looks almost nothing like the picture. The color and material are horrible.”

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Posted 6 days ago

We are so sorry to hear you are not satisfied with your purchase. It looks like you are in communication with our team to rectify this issue.

Posted 1 day ago

“Absolutely amazing!! As soon as we walked in I knew this was going to be the place. Kim helped us and she’s was super nice and knowledgeable. She asked what we had in mind and the rest was all her!! Definitely would recommend this place and will go back in the future.”

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Posted 6 days ago

“Loved the person that helped us, and love my new dress!! Everyone is welcoming and sociable. Go here ????”

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Posted 6 days ago

“Very nice experience!”

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Posted 1 week ago

NewYorkDress is rated 4.3 based on 18,508 reviews