NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 19,674 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 19,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order shipping very late”

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Posted 4 months ago

We're so sorry to hear your order was shipping late. It looks like you spoke to our customer service team and they were able to assist you with this matter.

Posted 4 months ago

“The dress I bought is very nice; however, I wore it for 4 hours and the metal shaping rods on the sides were not holding the shape. They all bent in different directions. The size wasn’t the problem. I went to the store to make sure I got something that fit well. The problem is poor quality and the price is very high. I wanted to exchange it but they said I couldn’t. All they offered me was 10% back to help with any alterations.”

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Posted 4 months ago

We are so sorry to hear your experience was not as expected. It looks like you spoke to our customer service team and they were able to assist you with this matter.

Posted 4 months ago

“Runs large”

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Posted 4 months ago

“Yes very cool”

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Posted 4 months ago

“I don't like the dress, l am returning it.”

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Posted 4 months ago

“Caeiline”

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Posted 4 months ago

“Disappointed in the quality and size was completely off.”

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Posted 4 months ago

We're so sorry to hear you are unsatisfied with your purchase! It looks like you spoke to our customer service department and they were able to assist you!

Posted 4 months ago

“Small size”

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Posted 4 months ago

“Small”

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Posted 4 months ago

“Dress is pretty but sheds too much glitter”

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Posted 5 months ago

“Did not fit”

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Posted 5 months ago

“I have previously had a very good experience ordering dresses with your company. They were shipped out promptly and absolutely beautiful. But this order arrived yesterday with the wrong dress in the box and now I'm nervous about getting my daughter's winter formal dress in time for her formal. I'm hoping the correct dress can be shipped today to correct the order.”

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Posted 5 months ago

We are so sorry to hear your experience was not as expected. It looks like you spoke to our customer service team and they were able to assist you with a solution.

Posted 4 months ago

“Did not like the velvet off shoulder dress at all feels extremely cheap and the straps are super loose doesn’t feel secure or well made at the corset part”

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Posted 5 months ago

We're so sorry to hear your order was not as expected. Our team has reached out to you to provide a solution via email.

Posted 4 months ago

“My first order was lost and customer service was great with response time and reshipping another item. However, the replaced item came to me and I was not happy. Not the product itself, it was what/how the product came to me. It was a regular brown box with the NYD logo and there was not a dress bag. For the amount I paid for the dress, I would expect better.”

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Posted 5 months ago

We are so sorry to hear your order did not come as expected. We will forward your feedback to management for review to better our services.

Posted 4 months ago

“Noce”

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Posted 5 months ago

“No yet”

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Posted 5 months ago

“I haven't received it yet”

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Posted 5 months ago

“order takes too long to be received”

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Posted 5 months ago

“Normally sherri Hill dresses are true to size but this one runs very small especially in chest area . The size 6 fits more like a 4 or smaller . Will return . The dress itself is beautiful. well made”

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Posted 5 months ago

“.”

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Posted 5 months ago

NewYorkDress is rated 4.3 based on 19,674 reviews