NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 18,027 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 18,027 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This dress arrived in pieces literally in pieces pearls were falling everywhere as I open the box I have white carpet. The dress is navy blue. I took a video of the dress. It’s ridiculous this $1000 dress and it was made literally by a child. New York dresses is trying to tell me that they will not give me my money back although they send me address that was in pieces I had to go and spend twice as much to hurry up and buy another dress for the occasion that I had for the following two days. They are arguing with me that they will not give me my money back although they send me that this fight is not over”

Helpful Report

Posted 1 month ago

We're so sorry to hear the dress did not arrive in the condition it should have. It looks like you spoke to our customer service team and we advised you to send the return back to us and it will be inspected for a refund. We must receive the dress first in order to inspect and refund this to you. An email was sent to you for return instructions. Once again we truly apologize for this inconvenience.

Posted 1 month ago

“.”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Thanks”

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Posted 1 month ago

“I received my dress as expected. I'm so very happy with the dress and shopping experience. Yep! I'm going to be the happiest Mother of The Bride!! I like shopping at NewYorkDress because it gives the assurance that the dress is just like displayed online and arrives on time. I highly recommend your store.”

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Posted 1 month ago

“Excelente lugar para encontrar el traje para toda ocasión”

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Posted 1 month ago

“Love it”

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Posted 1 month ago

“Very good dresses”

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Posted 1 month ago

“no leí la póliza de retorno”

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Posted 1 month ago

“Does not look as pictured”

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Posted 1 month ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 1 month ago

“H”

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Posted 1 month ago

“Helpful”

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Posted 1 month ago

“Not”

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Posted 1 month ago

“Goid”

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Posted 1 month ago

“damaged dress”

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Posted 1 month ago

“Good ??”

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Posted 1 month ago

“Nice”

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Posted 1 month ago

“Very Good”

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Posted 1 month ago

“No comments”

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Posted 1 month ago

“Desiree was wonderful”

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Posted 1 month ago

NewYorkDress is rated 4.3 based on 18,027 reviews