NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 18,030 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 18,030 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good”

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Posted 5 months ago

“Yes”

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Posted 5 months ago

“Ok”

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Posted 5 months ago

“Beautiful dresses and excellent service.”

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Posted 5 months ago

“great”

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Posted 5 months ago

“great”

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Posted 5 months ago

“Review about what. Did not receive the dresses yet”

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Posted 5 months ago

“Good”

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Posted 5 months ago

“Hh”

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Posted 5 months ago

“I received a dress with visible wear and tear on the zipper. Unfortunately, I couldn't return it because the wedding was so close. On the day of the wedding, I wore the dress, but midway there, the zipper broke, forcing me to return home and miss the event. I chose a size 12 for modesty, ensuring the dress wasn't tight. When I contacted New York Dress and provided pictures showing the dress was already worn, they only offered a 50% refund. Given that I can't wear the dress to any occasion and missed the wedding due to its poor quality, I find their customer service and product quality very disappointing.”

Helpful Report

Posted 5 months ago

We're so sorry to hear your order was not as expected. Due to the dress being worn we are unable to take the dress back and we offered you a 50% refund. If the dress was returned as soon as it was delivered we would of been able to give you a full refund. We're so sorry we could not provide a full refund at this time.

Posted 4 months ago

“Easy to navigate the website.”

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Posted 5 months ago

“Very good service”

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Posted 5 months ago

“Love my dress”

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Posted 5 months ago

“Janae Fells, was super sweet and friendly!”

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Posted 5 months ago

“easy to brows through”

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Posted 5 months ago

“Good”

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Posted 5 months ago

“W”

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Posted 5 months ago

“Good”

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Posted 5 months ago

“Hh”

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Posted 5 months ago

“Na”

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Posted 5 months ago

NewYorkDress is rated 4.3 based on 18,030 reviews