NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 18,526 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 18,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best service”

Helpful Report

Posted 2 months ago

“Very goid”

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Posted 2 months ago

“Samantha has been extremely helpful in assisting me with getting the perfect dress. She basically has been my personal shopper. Her patience is exemplary and i wish all sales staff were like this. Very genuine and not forcing or rushing me. thank you Samantha!”

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Posted 2 months ago

“Agent was pleasant, thoroughly and professional”

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Posted 2 months ago

“Thank you so much for helping me add next day air shipping!”

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Posted 2 months ago

“Nina was wonderful in assisting me!”

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Posted 2 months ago

“Took a long time to get the order right but it’s worth a little time to get it right”

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Posted 2 months ago

“Dress fits perfect!”

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Posted 2 months ago

“Excellent”

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Posted 2 months ago

“T”

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Posted 2 months ago

“My first order was lost and customer service was great with response time and reshipping another item. However, the replaced item came to me and I was not happy. Not the product itself, it was what/how the product came to me. It was a regular brown box with the NYD logo and there was not a dress bag. For the amount I paid for the dress, I would expect better.”

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Posted 2 months ago

We are so sorry to hear your order did not come as expected. We will forward your feedback to management for review to better our services.

Posted 1 month ago

“Great”

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Posted 2 months ago

“Chg”

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Posted 2 months ago

“Erica was AMAZING!!! Excellent customer service!!! Had a great experience, thank you!!”

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Posted 2 months ago

“excelente”

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Posted 2 months ago

“This has been one of the most pleasant experiences I have had when ordering a dress for a special occasion. The customer service has been exceptional, and the exchange process which is usually daunting and requires so much work to exchange the clothing and get the right size has been the best experience I have ever had with a company. I will definitely be returning cutmoer.”

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Posted 2 months ago

“Beautiful ? dresses”

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Posted 2 months ago

“Great”

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Posted 2 months ago

“Ok”

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Posted 2 months ago

“?”

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Posted 2 months ago

NewYorkDress is rated 4.3 based on 18,526 reviews