NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 18,054 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 18,054 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

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“I never placed this order.”

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Posted 7 months ago

“GOOD”

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Posted 7 months ago

“Good”

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Posted 7 months ago

“Waiting For dress”

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Posted 7 months ago

“I appreciate Samantha M''s quick response that the size and color is available!”

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Posted 7 months ago

“They sent me the wrong dress!!! However beautiful the dresses are not true to size. I weigh 115 and normally wear size 2 to 4. I ordered a 4 and couldn't zip it up. So called to be sure if I returned it I would get a replacement fast. It took longer to get the replacement dress then the original dress. The size 6 fits but it's not the dress I originally bought. My event is in 3 days now! I'm very upset!”

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Posted 7 months ago

We apologize for any confusion during your exchange process. We do not have a record you receiving the wrong dress. Per the information on your order you wanted to exchange because of sizing. Please note that you have to use our size chart in order to determine the correct size based on bust, waist and hips measurements. Each designer has a different size chart located on the dress page. We also requested return tracking so that we can ship your new order but you advised us you didn't have the tracking yet.

Posted 7 months ago

“I hope to have a great dress so i cant walk it in the red carpet”

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Posted 7 months ago

“Good”

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Posted 7 months ago

“Good”

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Posted 7 months ago

“Easy website to navigate.”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“no”

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Posted 7 months ago

“TERRIBLE CUSTOMER SESRVICE”

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Posted 7 months ago

We're so sorry to hear you are unsatisfied with our service. We do see you requested to return clearance items that are final sale. Unfortunately, we are unable to accept a return on these items as they were on sale. This information is listed in our policies and upon checkout.

Posted 7 months ago

“I had a great time!”

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Posted 7 months ago

“I am so pleased with the effortless ordering process. I am amazed at the thousands of dresses in your inventory and ready to go. Most of all I am amazed with your customer service representatives, they go way beyond what is customary. They were attentive, courteous and knowledgeable, and most of all answered all my questions (believe me when I said "all" because I had MANY) and good employees are rare these days and it being probably one the busiest season for them, if it was me, I would be frazzled by now. I will order ALL my special occasion dresses from them.”

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Posted 7 months ago

“shipped on the next day!”

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Posted 7 months ago

“Appointment was efficient ..Janae was great helping us.. it was an absolute great experience and my daughter found her prom dress under budget ? , thank you so much New Your Dresses.”

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Posted 7 months ago

“I love the gorgeous dresses and the service is remarkable. I highly recommend NEWYORKDRESS. COM”

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Posted 7 months ago

“Good”

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Posted 7 months ago

“Very nice”

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Posted 7 months ago

NewYorkDress is rated 4.3 based on 18,054 reviews