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NewYorkDress Reviews

4.3 Rating 18,508 Reviews
B-
Happiness Grade

NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

93.39%
Industry Average
Lovely dress!! I love it. For mother of the bride! For that price too..
- Catherine Vibal
Quality, color and fabric are very nice. Dress looks EXACTLY like the photo. I ordered according to the size chart based on my waist, and it fits my waist and hips perfectly. I will have to alter the bust, and length because I'm in the itty-bitty committee. Overall, I am very pleased with this purchase. Oh!!! I forgot to mention, the price. It was under 100 dollars.
- Chancey Glover
Nice design fits very nicely. Delivery was speedy. I have nothing bad to say about this company. This is my first experience with them and I will order again as soon as I finish this comment. Worth the price. I'm a happy birthday princess.
- Christine Davey
B

Delivery - Fast

77.60%
Industry Average
Good service fast delivery
- Josue Cuchillas
Can you please help me out to get my delivery before Christmas?
- Ramatoulie Gai
This sign doesn’t pop up so I can track my delivery
- Christine Tfaye
F

Returns Process - Difficult

14.29%
Industry Average
BE WARNED!!! Love the style and the color emerald, however, I feel they did not provide the right measurements. In addition, I wasn't aware returns should be made within 7 days of receiving the item AND they don't offer a refund, instead an exchange or store credit. Reputable companies offer a 30 day exchange or refund. Maybe promoting wrong measurements is a tactic. I will never order from this company again!
- Karina Valencia
I will write a review after we make our returns and exchanges
- Blanca Restaino
Returns are complicated
- Jan Frisby
D

Refunds - Average

53.13%
Industry Average
Do not buy from this Company. They refused to give me a refund for a dress a bought. They claim it's exchange or store credit only. Bogus.
- Kathleen Starrs
My dress didn’t match the picture and the refund policy is very inconvenient. If I’m purchasing with my card I would want my refund ba k the same way.
- Jola Sufaj
Very poor quality, the size is not fit and they don’t even refund the money.
- Dalia Sabry
96.38%
Industry Average
Customer Service is absolutely amazing! Nicole was professional, prompt and very courteous. Am very pleased
- Cathy Kangale-whitney
Great customer service by Desiree! Knowledgeable and helpful!
- Julie Genovese
Ty. Good service
- Shannon Quinlan