NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Lovely dress!! I love it. For mother of the bride! For that price too..
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- Catherine Vibal
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Quality, color and fabric are very nice. Dress looks EXACTLY like the photo. I ordered according to the size chart based on my waist, and it fits my waist and hips perfectly. I will have to alter the bust, and length because I'm in the itty-bitty committee. Overall, I am very pleased with this purchase. Oh!!! I forgot to mention, the price. It was under 100 dollars.
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- Chancey Glover
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Nice design fits very nicely. Delivery was speedy. I have nothing bad to say about this company. This is my first experience with them and I will order again as soon as I finish this comment. Worth the price. I'm a happy birthday princess.
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- Christine Davey
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Good service fast delivery
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- Josue Cuchillas
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Can you please help me out to get my delivery before Christmas?
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- Ramatoulie Gai
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This sign doesn’t pop up so I can track my delivery
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- Christine Tfaye
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BE WARNED!!! Love the style and the color emerald, however, I feel they did not provide the right measurements. In addition, I wasn't aware returns should be made within 7 days of receiving the item AND they don't offer a refund, instead an exchange or store credit. Reputable companies offer a 30 day exchange or refund. Maybe promoting wrong measurements is a tactic. I will never order from this company again!
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- Karina Valencia
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I will write a review after we make our returns and exchanges
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- Blanca Restaino
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Returns are complicated
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- Jan Frisby
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Do not buy from this Company. They refused to give me a refund for a dress a bought. They claim it's exchange or store credit only. Bogus.
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- Kathleen Starrs
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My dress didn’t match the picture and the refund policy is very inconvenient. If I’m purchasing with my card I would want my refund ba k the same way.
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- Jola Sufaj
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Very poor quality, the size is not fit and they don’t even refund the money.
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- Dalia Sabry
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Customer Service is absolutely amazing! Nicole was professional, prompt and very courteous. Am very pleased
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- Cathy Kangale-whitney
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Great customer service by Desiree! Knowledgeable and helpful!
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- Julie Genovese
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Ty. Good service
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- Shannon Quinlan