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NewYorkDress Reviews

4.3 Rating 19,665 Reviews
B-
Happiness Grade

NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

91.89%
Industry Average
Easy to buy, and at a good price too.
- Ivy Stopchick
The sales associate was very helpful and helped us to stay in the price range that I wanted. Thank you ladies !!!! I enjoyed the experience at your store!!!
- Cosima Marquez Pagan
BEYOND 5 STARS!! The absolute best customer service I’ve experienced from any online retailer. Not only did they respond to my email in less than 24 hours, they refunded a price difference and shipped the dress next day. I placed my original order for my daughter’s prom dress 3/19, and it was delivered 3/21. I will never purchase a formal gown anywhere else!! Thank you for everything New York Dress!!!
- Jennifer Starkovich
B

Delivery - Fast

76.92%
Industry Average
The delivery is fast.
- Genesis Kim
Good shipping and delivery, didn’t take very long to arrive
- Jamile Navarrete
Amazing service.. delivery prompt. Dress beautiful. Apprehensive at first as buying from Australia but the designers sizing chart helped and the dress fit perfectly. Mother of the Bride dress. Added bonus I got the dress I was eyeing for a while on sale. Happy, will definitely buy from New York Dress again
- Sharon French
F

Returns Process - Difficult

13.79%
Industry Average
Terrible return policy. Buyer beware! Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
- Kelly Berry
For a dress almost $1000 this is very upsetting because it has made me lose a little faith in NYD and all you guys provide is just store credit for returns.
- Shubhi Srivastava
Dress arrived today. It did not fit and I immediately called for a return label. I was told that they don't do returns only store credits. This is rediculous! I will dispute the charge and never buy from this retailer again!
- Melody Weil
D

Refunds - Average

53.13%
Industry Average
Terrible return policy. Buyer beware! Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
- Kelly Berry
your return and refund policy is totally unacceptable.
- Judith Kistler
i did not receive my refund
- Hussein Nada
97.21%
Industry Average
Excellent service and very pretty dresses, highly recommended
- Alejandra Gutierrez
I love my dress and great customer service
- Zaniya Grant
Amazing service
- Shaleah Navarro