NewYorkDress have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
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Quality, color and fabric are very nice. Dress looks EXACTLY like the photo. I ordered according to the size chart based on my waist, and it fits my waist and hips perfectly. I will have to alter the bust, and length because I'm in the itty-bitty committee. Overall, I am very pleased with this purchase. Oh!!! I forgot to mention, the price. It was under 100 dollars.
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- Chancey Glover
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Nice design fits very nicely. Delivery was speedy. I have nothing bad to say about this company. This is my first experience with them and I will order again as soon as I finish this comment. Worth the price. I'm a happy birthday princess.
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- Christine Davey
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Very nice quality, for an amazing price. Dress looks more expensive than it was. Does run small, would size up. The next size is sold up so I’m going make it work.
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- Oriana Baldwin
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This sign doesn’t pop up so I can track my delivery
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- Christine Tfaye
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Still waiting for delivery
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- GWENDOLINE NYASA
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Nice design fits very nicely. Delivery was speedy. I have nothing bad to say about this company. This is my first experience with them and I will order again as soon as I finish this comment. Worth the price. I'm a happy birthday princess.
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- Christine Davey
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BE WARNED!!! Love the style and the color emerald, however, I feel they did not provide the right measurements. In addition, I wasn't aware returns should be made within 7 days of receiving the item AND they don't offer a refund, instead an exchange or store credit. Reputable companies offer a 30 day exchange or refund. Maybe promoting wrong measurements is a tactic. I will never order from this company again!
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- Karina Valencia
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I will write a review after we make our returns and exchanges
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- Blanca Restaino
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Returns are complicated
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- Jan Frisby
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My dress didn’t match the picture and the refund policy is very inconvenient. If I’m purchasing with my card I would want my refund ba k the same way.
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- Jola Sufaj
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Very poor quality, the size is not fit and they don’t even refund the money.
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- Dalia Sabry
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Hi Balwinder Biring here again we still haven’t received the dress we have called told we were going to receive yesterday which was 24 July 2024 it’s now 25 July 2024 this dress is for a wedding event, if we do not receive it soon we will be asking for a full refund NOT a store credit as NYDress is not first of all living up to there agreement. This is extremely poor customer service order # 527351
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- BALWINDER BIRING
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Excellent service
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- Antoaneta Necheva
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Great service and the best quality ever.
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- SHOWQ ALFAGEIH
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Wonderful dress and impeccable service
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- ADITA BALLERAM
