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NewYorkDress Reviews

4.3 Rating 19,677 Reviews
D
Happiness Grade
D

Refund - Average

53.13%
Industry Average
Terrible return policy. Buyer beware! Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.
posted 1 week ago - Kelly Berry
your return and refund policy is totally unacceptable.
posted 4 weeks ago - Judith Kistler
i did not receive my refund
posted 1 month ago - Hussein Nada
Do not buy from this Company. They refused to give me a refund for a dress a bought. They claim it's exchange or store credit only. Bogus.
posted 3 months ago - Kathleen Starrs
My dress didn’t match the picture and the refund policy is very inconvenient. If I’m purchasing with my card I would want my refund ba k the same way.
posted 7 months ago - Jola Sufaj
Very poor quality, the size is not fit and they don’t even refund the money.
posted 7 months ago - Dalia Sabry
Hi Balwinder Biring here again we still haven’t received the dress we have called told we were going to receive yesterday which was 24 July 2024 it’s now 25 July 2024 this dress is for a wedding event, if we do not receive it soon we will be asking for a full refund NOT a store credit as NYDress is not first of all living up to there agreement. This is extremely poor customer service order # 527351
posted 8 months ago - BALWINDER BIRING
When I contacted New York Dress and provided pictures showing the dress was already worn, they only offered a 50% refund.
posted 10 months ago - Zeinab Khanafer
BE WARNED!!! Love the style and the color emerald, however, I feel they did not provide the right measurements. In addition, I wasn't aware returns should be made within 7 days of receiving the item AND they don't offer a refund, instead an exchange or store credit. Reputable companies offer a 30 day exchange or refund. Maybe promoting wrong measurements is a tactic. I will never order from this company again!
posted 10 months ago - Karina Valencia
I requested a refund my intention being to buy it on another website.
posted 11 months ago - Rose