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NewYorkDress Reviews

4.3 Rating 18,240 Reviews
F
Happiness Grade
F

Returns - Difficult

11.90%
Industry Average
BE WARNED!!! Love the style and the color emerald, however, I feel they did not provide the right measurements. In addition, I wasn't aware returns should be made within 7 days of receiving the item AND they don't offer a refund, instead an exchange or store credit. Reputable companies offer a 30 day exchange or refund. Maybe promoting wrong measurements is a tactic. I will never order from this company again!
posted 6 months ago - Karina Valencia
I will write a review after we make our returns and exchanges
posted 7 months ago - Blanca Restaino
Returns are complicated
posted 8 months ago - Jan Frisby
The listing said easy returns. After receiving the dress which is defective it says exchanges or store credit only. That is not a return. That is an exchange of credit. This is fake advertising. I need a refund.
posted 8 months ago - Araceli Gomez
I wanted to see the dress in another color option (Burgundy) but only the Mauve would display. Very disappointed. I also don't tend to recommend websites that do not offer returns.
posted 9 months ago - Thaddeus Price
You sent me the wrong dress and returns should be done with a few clicks online, but it is not.
posted 1 year ago - Michele Foley
no returns allowed?
posted 1 year ago - Ashley Hardesty
Warning that this company does NOT take returns. My fault for not reading the small print but I never would have ordered dresses online from them. I just assumed any company selling name brand dresses would have a return policy. I don’t want anyone else to lose $1400 on dresses that don’t fit.
posted 1 year ago - Stephanie Glanzer
The dress is beautiful but it arrived torn and overly battered from the back, it is full of makeup from the neckline. I expected better quality for the price and because they do not accept returns.
posted 1 year ago - Melany Garcia
Terrible that they don’t offer exchanges or returns. If item and sizing is t what they advertise, they should at the very least exchange or offer a credit
posted 1 year ago - Juanita Rogers