NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 19,697 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 19,697 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad”

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Posted 3 months ago

“The beads fell off the dress before I even tried it on”

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Posted 3 months ago

We're so sorry to hear your order was not delivered up to standards. Please contact our customer service team to 212-594-3600, send us an email to info@newyorkdress.com or sign on to live chat so that we can rectify the issue.

Posted 3 months ago

“paid an extra $50 to have the dress here in two days. Well it got here in four which is fine but it was in a tiny plastic bag crammed up in there and it is so wrinkled that I’m afraid all the wrinkles will not come out is that bad you can’t even tell with it on what it looks like because the wrinkles are so bad, this should have come in a garment bag where it was protected and maybe it would not have been so wrinkled. It was folded up like a T-shirt. I am highly disappointed.”

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Posted 3 months ago

We're so sorry that your package was not delivered up to standards. We have forwarded this information to the designer so that we can prevent this from happening again. It looks like your currently working with our team on this matter.

Posted 3 months ago

“Not received”

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Posted 3 months ago

“I have received wrong totally wrong dress , with different color and different size. I have ordered size 0 I got dress size 12 not to mention totally different color and design”

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Posted 3 months ago

We are so sorry to hear that you received the wrong dress. We are investigating this matter to avoid future errors. It looks like you are in communication with our team to rectify this.

Posted 3 months ago

“I need to return this. Looks almost nothing like the picture. The color and material are horrible.”

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Posted 3 months ago

We are so sorry to hear you are not satisfied with your purchase. It looks like you are in communication with our team to rectify this issue.

Posted 3 months ago

“Dress has an green stain in the bottom”

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Posted 3 months ago

“The dress looked inexpensive and cheap”

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Posted 3 months ago

“..”

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Posted 3 months ago

“I received the wrong color color I ordered red”

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Posted 3 months ago

Upon checking your order, we do see that you ordered the Black color and received the color you ordered. It looks like you spoke to our customer service team and they were able to assist you with a return.

Posted 3 months ago

“I got this dress today and was really disappointed. It had a terrible smell, and the hem was not clean. Additionally, the zipper at the bottom was ripped.”

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Posted 3 months ago

We're truly sorry to hear your order was delivered in this matter. It looks like our team has reached out to you to resolve this matter.

Posted 3 months ago

“Not delivered in timely manner”

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Posted 3 months ago

“Do not buy from this Company. They refused to give me a refund for a dress a bought. They claim it's exchange or store credit only. Bogus.”

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Posted 3 months ago

We're so sorry to hear you are unsatisfied with your purchase. Our return policy is located on our website and during checkout. It looks like you spoke to our customer service team and they were able to assist you.

Posted 3 months ago

“This order when through without letting me select shipping time. That is not good”

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Posted 3 months ago

“Overnight shipping”

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Posted 3 months ago

“I paid for overnight shipping, 2 days ago and still don’t have the dress”

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Posted 3 months ago

“Very difficult to navigate”

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Posted 3 months ago

“Not good”

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Posted 3 months ago

“Does not fit”

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Posted 3 months ago

“Dress arrived damaged and I don't like the stiff fabric”

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Posted 3 months ago

We're so sorry to hear your order did not arrive as expected. It looks like you spoke to our customer service team and they were able to assist you.

Posted 3 months ago

NewYorkDress is rated 4.3 based on 19,697 reviews