NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 18,554 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 18,554 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress was beautiful but customer service is awful. They had me on hold for about almost two hrs.”

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Posted 4 months ago

We are so sorry to hear this, having you on hold for two hours is not something that would normally happen. We checked our call log and we are unable to find your call with the phone number on your file. We will reach out to you for further information to investigate this matter.

Posted 4 months ago

“:) :)”

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Posted 4 months ago

“Nina is great, guided me with sizes and style ! Very helpful!”

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Posted 4 months ago

“G”

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Posted 4 months ago

“Sequins are falling off all over the place”

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Posted 4 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 3 months ago

“Good”

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Posted 4 months ago

“Yes”

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Posted 4 months ago

“I received my dress quickly however the size was wrong (my fault, not theirs) I immediately emailed them my issue and within the hour I had my return label and exchange dress shipment confirmation! What a wonderful company and excellent customer service.”

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Posted 4 months ago

“.”

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Posted 4 months ago

“Good!”

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Posted 4 months ago

“Me encanta la tienda, cuando tuve problema ellos sin dudarlo me ayudaron inmediatamente.”

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Posted 4 months ago

“.”

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Posted 4 months ago

“Great customer service”

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Posted 4 months ago

“Na”

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Posted 4 months ago

“Grwat”

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Posted 4 months ago

“Size runs small and quality is very poor”

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Posted 4 months ago

Posted 3 months ago

“??????”

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Posted 4 months ago

“N”

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Posted 4 months ago

“Na”

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Posted 4 months ago

“……………”

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Posted 4 months ago

NewYorkDress is rated 4.3 based on 18,554 reviews