NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 19,665 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 19,665 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how NewYorkDress made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t track the delivery.”

Helpful Report

Posted 2 hours ago

“h”

Helpful Report

Posted 8 hours ago

“Sent wrong size”

Helpful Report

Posted 1 day ago

“They wouldn't cancel the order after I recieved a refund notice thinking a previous order was out of stock. Now I will have an extra dress that I do not need. Read the fine print! Another website clearly says final sale on the page of the dress. It's mostly my fault, but I would have appreciated a little grace in this matter and would've considered them for future purchases.”

Helpful Report

Posted 3 days ago

“I asked that this dress not be sent. I need to Exchange it”

Helpful Report

Posted 3 days ago

“Jdjdjdjdjdjf”

Helpful Report

Posted 4 days ago

“dress was not like in the picture”

Helpful Report

Posted 4 days ago

“Sent wrong color”

Helpful Report

Posted 5 days ago

“Really nice”

Helpful Report

Posted 5 days ago

“Dress not as advertised”

Helpful Report

Posted 5 days ago

We regret to hear that you are unsatisfied with your purchase! Customer service is our top priority. It looks like you spoke to our team and they sent your instructions on how to return.

Posted 5 days ago

“.”

Helpful Report

Posted 5 days ago

“Nj”

Helpful Report

Posted 6 days ago

“I have asked for help to exchange and received no help or instruction. I now need to return the dress.”

Helpful Report

Posted 1 week ago

Hi Kathleen, We're so sorry for any delay on our end. We have responded to your email with instructions on returning the dress.

Posted 5 days ago

“Ok”

Helpful Report

Posted 1 week ago

“No”

Helpful Report

Posted 1 week ago

“Terrible return policy. Buyer beware! Product not as expected and no refund or returns allowed beyond 7 days. Take your business elsewhere.”

Helpful Report

Posted 1 week ago

We're sorry to hear your experience was not as expected. Our return policy is listed in multiple places on our website. We're glad to accept full price items back for store credit or exchanged within 7 days of the delivery.

Posted 5 days ago

“good”

Helpful Report

Posted 1 week ago

“why the delivey is tooo expensive”

Helpful Report

Posted 1 week ago

Hi Angelica, We understand your concern about the delivery costs. Shipping fees can vary based on location and the shipping method chosen, but we strive to provide the best service possible. If you have any specific questions or need further assistance, please feel free to reach out to our customer service team. Thank you for your feedback!

Posted 5 days ago

“Dress arrived today. It did not fit and I immediately called for a return label. I was told that they don't do returns only store credits. This is rediculous! I will dispute the charge and never buy from this retailer again!”

Helpful Report

Posted 1 week ago

Hi Melody, We’re truly sorry to hear about your experience. We understand how frustrating this can be, and we appreciate your feedback. Our policy is designed to ensure we provide store credit for returned items, but we’re here to help. Please reach out to our customer service team if you have any further questions or need assistance. Thank you for sharing your thoughts with us.

Posted 5 days ago

“Vvbhhhhghhh”

Helpful Report

Posted 1 week ago

NewYorkDress is rated 4.3 based on 19,665 reviews