Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,720 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 24,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had to press the help line again as the camera did not recognize our number plate,saying out of time which we had plenty time to get out of the car park and this has happend numerous times.Also the attedant must have had a bad day as he was not pleasent.YOU need to sort out the cameras”

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Posted 7 years ago

“Arrive 05.30am after a long haul flight, tired, then stand for an hour to pick up your luggage, this has been my experience on a number of trips through Newcastle. They only have the two carousels, but seem unable to get luggage from a plane to the carousel without long delays. My wife and I are in our seventies and now have to get our luggage to the long stay car park, we get into the courtesy bus kiosk, still dark, no sign of anyone, after searching around found a small notice in a corner inside the kiosk, saying it was no longer in use. Using the kiosk intercom a very un sympathetic lady told us due to road works we would have to go across the other side of the road works, upon my suggestion that a large notice outside the kiosk would help, she hung up. Finally dragging our cases onto a courtesy bus, we had to get off at stop 16 by which time the bus had filled at all the other stops, meaning many passengers had to unload their cases off and help us to get ours off at our stop, chaos! You have extended the car parking area but do not appear to have expanded the services to support it? We are regular holiday travellers, three times this year, using Newcastle airport over last few years, while previously we had always gone via Manchester airport. We are now looking at going back to Manchester airport, which while involving an overnight stay in a hotel ( includes car park for two weeks), the cost matches your parking charges, but the hassle is minimal. It is very hard to see Newcastle airport as a real international airport, you still have a long way to go.”

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Posted 7 years ago

“Parking eye was not reading registration numbers on the way out. The help button was pressed but this took a very long time to be answered. The lady asked for the registration number of my car then lifted the barrier no apology or please or thankyou just hung up.”

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Posted 7 years ago

“The facility is massive. There is no indication of available spaces and it is a matter of driving around in the hope of finding a space. Bus service to and from the Terminal is inadequate. We gave up waiting having used the intercom to call up a bus (and it was a long walk to the Terminal !)”

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Posted 7 years ago

“Parking was prepaid. on arrival gate does not open automatically - numberplate not recognised. Had to press button and talk to staff, who answer after significant delay on leaving signage indicates you have to do something with ticket at some location in the terminal, but you're only advised by signage as you exit the car park. Had to call staff to find out what to do as signage is not helpful expectation is that number plate recognition works both on entry and exit, and signage matches what has to be done Who ever organises your signage and IT for parking should be shot, since niether is effective I will go back to using taxi for the next 12 months - I use the airport for business travel twice a month at least, all I want to do is arrive and leave easily. I take about 8 flights every week,from a variety of airports, I am very aware of how airports work. Newcastle airport remains in the bottom of the league for customer service, third last with Manchester at the bottom, and Heathrow second from bottom. Try benchmarking against, ORD, DFW, DUS, AMS, CLE, PIT, CAN where things work Newcastle”

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Posted 7 years ago

“Was very rudely told to park my own car. There was utter chaos in the car park.”

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Posted 7 years ago

“On arrival instead of dropping my car off there were cones out and I was told to park my car myself in a open bay up the side. If this is meet and greet then I want a refund.”

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Posted 7 years ago

“For the second time in a row I had problems exiting the car park neither my ticket nor number plate was recognised. Phone call to help line at the barrier took a long time to answer and then they want to know all sorts of information before they will lift the barrier. On returning to the airport all you want is to get home not this hassle especially when they charge exhorbitant fees to use second rate facilities”

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Posted 7 years ago

“Airport parking throughout the UK is ludicrously expensive as some journalists have pointed out its more expensive to park your car at the airport than small aircraft owners pay to park their aircraft. Indeed it can often be more expensive to park your car for 2 weeks than to get a return flight to Spain. Laughably or I suppose cryably this is even after the pretend 60% off that everyone even the airport websites pretend to offer.”

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Posted 7 years ago

“date of return oct early hour sat 21/10/17 florida flight landing approx 6am. On return to the vehicle the previous bus had broken down which meant double travellers were starting to pile onto the vehicle.There was lack of storage and seats and after a long haul flight particularly with young children was very tiring and stressful. When we finally got to our stop after many stops and starts and climbing over one another,and found our vehicle.We went to drive out and the barrier had not recognised our vehicle reg on admission. It stated we owed nearly 200 pounds parking which after the expensive holiday,long flight and tiredness i thought was just going to finish him off! The guy in the office was quite abrupt stating I needed to produce my paperwork as proof. After digging it out of the bags and proving my 87.00 proof of payment we were then let through the barrier!!! not good newcastle !!! shame on you!! we won't be using you again and will use a taxi service next time. Its a shame as we have used you a lot over the past few years. Will not be using again.”

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Posted 7 years ago

“why do I have to always ring because the barrier does not lift why do I give you feedback but no reply”

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Posted 7 years ago

“It took too long to find an avaiable space on arrival. On our return the long stay bus stop was not well sign posted or evident from outside departures. When we found the bus stop/shelter a notice informed us that due to construction work to go to another location, but this collection point again was not clearly signed. On searching for new location of bus stop and looking for arrival of bus we gave up and then walked to car park to find our car(we were not the only customers to do this). In all this delayed our journey back home by an hour(instead of 2hrs it was 3) which could have been avoided by much improved signage. We will not use your car parking facility again.”

Helpful Report

Posted 7 years ago

“The last 2 occasions I have had an issue with number plate recognition and having to call helpline to exit cat park. (I have a 4wd and I assume it is a height issue. Sort your cameras out please”

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Posted 7 years ago

“On arrival back from our trip the card we had would not lift the barrier I was at fault for not having paper work with me but the lady who I dealt with was very unhelpful and quite rude she needs in my opinion to be sent on a customer service course I will think twice before using this car park again”

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Posted 7 years ago

“No one thee to hand over keys and the car left open when i mentioned both point responce was "i was off site collectiong cars so i left your (s) cars open in case it was raining. as we was to know. Security risk and it is called "Meet & Greet" i a very regular customer every month check & you will see and this is starting to happen more and more. Pleae stop having no one there to meet the flights. My last trip last week i booked short stay insead it was quicker no need to wait for staf to turn up to the "Hut", stood after a long trip out in the cold NOT GOOD Enough!!”

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Posted 7 years ago

“Waited about 25 minutes for a bus from the airport to the car park”

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Posted 7 years ago

“prebooked for the 3rd consecutive week and every week I've had to use the intercom to exit the car park. Not a big issue, but when you have to wait over 2 minutes until someone answers the intercom it becomes quite frustrating. Three weeks in a row???”

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Posted 7 years ago

“The number plate recognition was not working and caused a backlog at the gates when trying to leave”

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Posted 7 years ago

“Although pre booked, too many cars and not enough spaces to accommodate demand. Excactly the same yesterday 18/10/2017 with customers parking on areas they probably should not.”

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Posted 7 years ago

“Every time I pre book my parking I always encounter a problem on arriving at the exit barrier delaying my journey home”

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Posted 7 years ago

Newcastle Airport is rated 4.6 based on 24,720 reviews