Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,720 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 24,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meet and greet should be just that but when we landed first of all one of the staff was trying to give me the keys to the wrong car and then we were told my car was parked along the fence at the back of the car park and handed my keys to go and get it ourselves! This is the second time we have had issues here last time when we returned the battery was flat when they tried to fetch the car, we had certainly not left anything onto do this!”

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Posted 7 years ago

“Every time we book the short stay car park it does not accept out ticket when leaving at the barrier. When you press for help people you speak to are not very pleasant”

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Posted 7 years ago

“We were offered an for the second time an opportunity to upgrade for an additional charge to upgrade from long stay to short stay this is particularly helpful when you return and can walk to your car and not have to wait for the bus. However on both occasions when leaving the car park we have been stopped from leaving the machine has said card passed exit time return and pay extra or words to that. You then have t wind down your window in the dark and cold try and find the button to speak to an operator then try and find your booking reference then wait for the barrier to be lifted.”

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Posted 7 years ago

“Criminally Expensive. Great (not) to see the airport authorities have nearly bought up all the competition in the local area and therefore charging what they like. (e.g. Friday 9am-Sunday 11am £34.00 - takes 'taking the p*ss' to a new level. Avoid, park in the streets in and around town and catch a metro there and back. Save yourself the hassle.”

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Posted 7 years ago

“We parked our vehicle near Bus Station 13. On our return the road leading to the car parking space was closed. The bus driver dropped us 200 metres away. We walked with suitcases in winter conditions. It was not a pleasant end to the holiday”

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Posted 7 years ago

“Yet again the baggage took over 30 minutes to be off loaded Despite being the only aircraft on the tarmac”

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Posted 7 years ago

“For the third time of using, the ANPR failed to detect ny number plTe. On speaking to the attendant, he was heard to say to previous customer that “it doesn’t like Alfa number plates cos they aren’t flat”I said they don’t like BMW plates which are flat. Problems which should be sorted considering prices, as should some of the disgraceful tarmac parking surfaces.”

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Posted 7 years ago

“Every time I book online the ticket never works when I leave. I always have to buzz the security guy. Waste of time when you've had a long trip. Sort it out.”

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Posted 7 years ago

“As per usual the main part of the car park was out of bounds so we had to park in overflow 2. Also there was no sign of the bus during the walk to and from the airport - no surprise there either”

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Posted 7 years ago

“MY HUSBAND NEEDED WHEEL CHAIR ASSISTANCE HE WAS WHEELED TO BUS SHELTER BY AIRPORT STAFF. IT WOULD HAVE BEEN NICE IF THE DRIVER COULD HAVE HELPED US WITH OUR CASES ON AND OF BUS.”

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Posted 7 years ago

“we got upgrade to short stay car park and when returned we could not get out, ticket just kept returning had to phone office who asked for reference number after being up sharp in the morning to catch flight the last thing you want is hassle to get of car park.”

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Posted 7 years ago

“The ticket barrier would not let us out.Had to call for help in pouring rain. Not happy.”

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Posted 7 years ago

“The new scanning system misidentified our six-digit registration number and necessitated a trip to the office to work out that we had, indeed, prepaid our parking stay and to verbally provide our number. Upon our return and attempt to exit, the system specified that we owed twice as much as we had initially paid in order to exit. Again, a visit to the office was needed to rectify the problem. We have happily used your system for years, but the new system has created much stress.”

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Posted 7 years ago

“Last 3 times used I was not able to pass through barrier despite pre-paying. It took a while for help to respond to call. Same excuse all 3 times - must be problem recognising number plate.”

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Posted 7 years ago

“The layout of the parking areas keeps changing, causing confusion of where to park. The signage once inside is poor. There are no markings on the tarmac inside the car parks to direct to exit in the area I used at least. There were insufficient parking spots had to drive around looking for one. The buses to and from the airport are too infrequent.”

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Posted 7 years ago

“Came back to our car in the dark, the main exit to the section of the car park was locked and a notice told us to leave by going through another section this we found very difficult due to almost no signs and as most of the car park lighting was not working it took us about 5 mins to find our way out. When I reported it to the office I was not happy at the response”

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Posted 7 years ago

“Waiting too long in the cold for the bus.Very expensive parking. Used to go to Callerton parking but the Airport bought them out to kill the competition”

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Posted 7 years ago

“Most parking empty but with gates closed resulting in wasted time looking for a space when hundreds free is barriers were up. Also price for just over 24 hours was extremely.”

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Posted 7 years ago

“Whilst the system should be time saving and efficient, unfortunately the exit system failed to "recognise" my reg etc (which was clean and the day was clear)and therefore wanted to charge me in excess of £120 instead of accepting that I had prepaid etc. Whilst the office rep quickly rectified the problem, without a sorry or even a pleasant disposition, she seemed as though I had disturbed her! This was the 3rd or 4th time this has happened to me......obviously the blocking of the exit and traffic jam was both time consuming and embarrassing.”

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Posted 7 years ago

“I pre booked and paid for the short stay car park on the weekend of 3-5th November. On my return I inserted the ticket in the machine and it refused my exit flashing a message to call the office, which I did and was kept on hold more that 15 minutes before I got a reply which was asking for my registration number then booking reference, a complete hold up of nearly 25mins. Surely this is not necessary after an online booking, with cameras recording the car registration on exit.”

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Posted 7 years ago

Newcastle Airport is rated 4.6 based on 24,720 reviews