Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,715 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 24,715 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decided to walk both at departure and arrival we had waited too long for your buses”

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(Long Stay) - Posted 5 years ago

“The new facilities for Meet and greet are very impressive- pity it took longer to pick up my car than in the old car park.”

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(Premium Meet And Greet) - Posted 5 years ago

“My car a large dent in the back door,told the office who said they would check the cctv and they come back with nothing.What is the point of cctv?Very unhappy.”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“We paid more money this time to park in the short stay. When we arrived it was unclear where we were meant to park and we ended up in the medium stay, further away from the airport than we usually park!! Waste of money. I believe the signage has since been changed. We should get a refund!”

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(Short Stay 2) - Posted 5 years ago

“I mistakenly had the impression that when we arrived back for our car it would be brought to reception for us however, this is not what happens. Basically you are paying for being close to departures and someone to park the car up 50 yards away. Also I was lucky that the occupants of the car next to us arrived at the same time as their car was so close I was unable to get into mine until they moved. Not really a great service!”

Helpful Report

(Premium Meet And Greet) - Posted 5 years ago

“After returning from holiday at 03 30 put ticket in machine to leave and it came up that I had £407 to pay. After waiting about 10 mins for someone to answer and check ref number rge barrier then lifted nor even sorry from colleague.”

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(Short Stay 1) - Posted 5 years ago

“Since the changes and I say this as a regular business user prices are going way above what one would expect.”

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(Meet And Greet) - Posted 5 years ago

“Airport and parking process ok, had to drive around for 15mins to find a spot (maybe numbered parking bays with bay number issued when the booking is made to speed pricess up) Parked twice in 2 weeks, only to come back to damaged paintwork on both occasions, that will be expensive to repair. Will get taxis from now on and leave the car at home, it's safer there!!”

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(Long Stay) - Posted 5 years ago

“Way over-priced. And you've just put the cost for a drop-off/pick-up by 100%. Absolutely ridiculous. And if I'm asked for a review of the actual airport, I'll let you know how rubbish that is as well.”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“Had to wait in a queue to get keys at 3am. Also had to find car in car park and car was parked so close to next car that we couldnt open car doors. Not something you want to happen in the early hours after a long flight. I have used the car park before the refurb and was easier to collect car as it was parked ready for you at the door.”

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(Meet And Greet) - Posted 5 years ago

“Only reason I use this airport is because I have to. Would prefer not to use it.”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“Was driving around for ages looking for a parking space. There is no full or available signage so you are on your own!!”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“We arrived early morning on the rain... the car parking attendant stayed in his office. We took our car keys to the office along with our booking details and were told to return to the office when we got back from holiday. It was still raining a week later when we returned... we went to the office, were given our keys and the car, which was at the far end of their car park, was pointed to. This was not meet and greet. It was parking up and dropping/picking our keys up. I mentioned the rain in case this was the cause of the lack of “meet and greet!””

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(Meet And Greet) - Posted 5 years ago

“Car parking was a nightmare no clear indication of where spaces are drove around to 15 minutes. Security took ages.... Duty free too expensive and food and drinks are extortionate....total rip off”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“Great car park close to airport no problem dropping off car. Collecting the car was very stressful it was extremely busy. We waited for 15 mins only to be told they had misplaced our keys. After waiting another 15 mins the keys were found. We had landed at the airport at the correct time and obviously we had provided flight details when we booked the parking. The excuse given for the mislaid keys we were not supposed to collect car till 4.00pm??????”

Helpful Report

(Meet And Greet) - Posted 5 years ago

“The airport has greatly increased the space for long term parking, but it's not well managed. When we arrived areas were 'closed' that had lots of spaces (hundreds I'd say) but we were directed to an area that had about 2 spaces left. I got one and a person in front got another, but they took ages to find. Absolutely ridiculous. Why do they feel the need to put 'closed' signs up for areas that are virtually empty while precious time is taken finding one or two scarce spaces in the places that are open. It's not as if there was any attendants around redirecting as there were another six or seven cars behind us fruitlessly searching for spaces. As for the shuttle bus? Worse than a service bus route, and yet it's not a Heathrow-sized airport, so shouldn't be so bad. We stood about 20 minutes. We only waited because we thought it wouldn't be long. I could have walked it in 10! You've no idea if it's actually coming and when it does it's a small bus. Not fit for purpose. On our return, it was chilly and we waited about 10 minutes and gave up and walked. It really isn't rocket science to work out that buses are needed when planes land. It's almost like it takes management by surprise that a plane has landed. As we walked to our car, I spotted two of the three buses parked up in darkness. It really needs sorting out because having one bus on isn't good enough when a plane with 200+ passengers lands.”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“I feel as though all the bars are geared up to people who want to drink the two main bars are an absolute disgrace There are a lot of people who just want to sit and relax before their flight You will find most of these people are sitting wherever they can as the bar areas are not suitable You need to up your game dramatically Even had people standing on tables singing You should have one bar for stags,hens and people who want to get drunk The only bar that is ok is the middle one of the three which is the smallest one”

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(Meet And Greet) - Posted 5 years ago

“Could not gain entry to car park, no instructions at the barrier. Called for assistance and was informed it was a fault. No signage for direction to terminal or distance. No information at the bus stops as to how often the shuttle runs or when I could next expect a bus.”

Helpful Report

(ON AIRPORT LONG STAY) - Posted 5 years ago

“Most of the long stay car parks were full or out of order, and we had to go to section A which is the furthest car park away. We waited for the shuttle bus and waited quite some time, 2 came and they were both full so we ended up walking.”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“We changed our parking to short stay two days before we departed at an extra cost of £14.99. When we arrived at the short stay an operative refused us access as all spaces were 'full'. We advised him that we had a space reserved only two days before but he was not prepared to listen. We also advised him that both my wife and I have mobility issues but again he told us we had to park in the long stay spaces. I refused to do this and asked your operative to speak to somebody else but he refused. I then told him that the sign at the entrance to the car park also said there were vacancies so I was just going to enter the car park and check. He was not happy with this but we drove into the car park and found a space within 30 seconds. Looking around there were at least 9 other spaces that we could see from where we were parked. Whilst we did get to park in the short stay the argument with the operative was a disappointment and spoilt our departure somewhat. Why do you notify and sell short stay tickets to customers and then tell them on arrival that you have no spaces due to the construction of the new meet and greet facility which you knew about when we booked.It really did spoil our departure.”

Helpful Report

(Short Stay 1) - Posted 5 years ago

Newcastle Airport is rated 4.6 based on 24,715 reviews