Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,713 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 24,713 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to ongoing alterations access to information on lower level was nonexistent.”

Helpful Report

(Short Stay 1) - Posted 1 month ago

“All fine until exiting the parking, machine didn’t recognise out ticket, asked us to pay £650.00, all sorted once pressing the help button, took about 10 minutes to find out booking, other cars behind us, not happy at having to move over to next barrier, never had this issue before.”

Helpful Report

(Short Stay 1) - Posted 2 months ago

“Too many bars and not enough coffee places and seats when through security. Duty free far too big, more space for seating needed. It's also an expensive airport to fly from.”

Helpful Report

(Long Stay) - Posted 2 months ago

“No disabled parking places and had to wait for twenty minutes before some one came to collect their car because there was no available spaces”

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(Short Stay 1) - Posted 2 months ago

“Miles away from airport, no bus to take you to terminal.”

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(Long Stay) - Posted 2 months ago

“Car had a slow puncture when we picked it up and had to get a new tyre”

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(Premium Meet And Greet) - Posted 3 months ago

“As always ....easy to get into. .directions are clear and always plenty of spaces left in car park bit as with all airports it seems, security was busy ...duty free shops no longer cheap and food and drink in the termnal are extortionate....”

Helpful Report

(Long Stay) - Posted 3 months ago

“The 'short term' parking was no different to the 'long stay' and for a disabled person it is inadequate compared to other airports such as Edinburgh which I use regulary. Andrew”

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(Short Stay 2) - Posted 4 months ago

“Ridiculously expensive now to park at this airport which has no opposition so they are being very greedy. Pre COVID l could park here for half the price they charge now. What a rip off, get a taxi it will be cheaper.”

Helpful Report

(Short Stay 1) - Posted 5 months ago

“While the airport has had some investment over the past year renovating the bars and cafes this was well overdue and the prices have increased to cover the works. The parking charges are extortionate compared with other airports and i find myself in a position where i spend as little as possible at Newcastle airport due to the fact i do not think we get value for money.”

Helpful Report

(Short Stay 2) - Posted 6 months ago

“My rating is based on 2 key points. Too expensive, ~£100 for 1 week is a lot of money. Too expensive and will force me personally to make alternative arrangements in the future. Secondly, bus service for us was non existent so we had a 3.30am walk to the terminal from bus shelter 3 in the rain.”

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(Long Stay) - Posted 7 months ago

“Car was blocked in on return. But positive this time I could access driver door as last time was forced to climb over passage side to get into car.”

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(Premium Meet And Greet) - Posted 9 months ago

“someone had poured somes short of milkshake over my bonnet & lots takeway litter , not too impressed...”

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(Short Stay 1) - Posted 9 months ago

“Far to expensive”

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(Long Stay) - Posted 10 months ago

“We have used your airport parking many times but recently since covid there is hardly any bus transfers which can be a long cold walk at times and your prices have shot up so much. You now have a monopoly now as the other local car parks which existed before covid have all closed down. I think that it is very greedy to have put the prices up so much and I am very disappointed in prices going up as well as the almost non existent bus transfers.”

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(Long Stay) - Posted 10 months ago

“Very expensive”

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(Short Stay 2) - Posted 10 months ago

“To expensive”

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(Long Stay) - Posted 11 months ago

“Good Parking in Premium Fastrack for wide bays. 2 stars for the security. Whats the point in fast track security when you allow anyoNe to use it making the paid customers wait or be pushed aside. The whole place was not efficient.”

Helpful Report

(Premium Fast Track) - Posted 11 months ago

“Charged £35 extra for a 24 hour flight delay at the barrier - with no option to receive a receipt - making expense claims difficult. Pot holes in the car parks are rarely fixed.”

Helpful Report

(Short Stay 1) - Posted 1 year ago

“Having used the meet and greet facility for several years, I have always experienced excellent courteous and professional service. Sadly, recently I had to return early from a trip due to a family emergency, arriving at 0200 hrs on Easter Sunday. THERE IS NO WAY OF CONTACTING THE PARKING OFFICE IN AN EMERGENCY??? The possibility of my car being parked off site as I arrived, and perhaps adding further time to my dashed return at that time of the morning was stressful. I tried several numbers and emails, all stating office hours are Monday to Friday daytime only… for a 24 hour International Airport!?? Would be laughable if not so stressful. No 24 hour information desk at all in the airport. After an hour of feeling impossibly adrift, thousands of miles away, I contacted Jet2 (via there main office) who actually have a desk phone at Newcastle “International” Airport, their professional and kind assistance resulted in a couple of calls by them to the Duty parking officer who authorised the passing of his land line number ( yes a 24 hour based person with a phone responsible for overseeing parking!) I called and he was incredibly helpful, assuring that it was not a problem and that my vehicle would be pulled and ready for my arrival…perfect! I presume standard parking would not be an issue as I would have had my keys, but the fact I chose and paid for the premium meet and greet negated this. ***Please ensure you state The Duty Parking Officer’s contact number on the booking confirmation.***”

Helpful Report

(Premium Meet And Greet) - Posted 1 year ago

Newcastle Airport is rated 4.6 based on 24,713 reviews