Newegg Reviews

Name: Newegg
Rating: 2.30

2.3 Rating 30 Reviews

33 %

of reviewers recommend Newegg

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2.3

Based on 30 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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Tessy

Newegg 1 star review on 23rd November 2022

Anonymous

Newegg 1 star review on 22nd October 2021

RTK

Anonymous

Anonymous // 01/01/2019

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“Stay Away! Newegg and Antonline ripped me off big time.. this might be illegal and I know for sure it is unethical! I ordered a laptop from them through Newegg and was not given a shipping option. When I got a tracking number I saw that it was going to require a signature but I am at work during the day so I wouldn't be there to sign for it. I contacted UPS and Newegg and they both told me that I would have to work with Antonline to get the package. I contacted Antonline and asked them to either change the address to my work address or leave it at a UPS location so I could pick it up. The rep told me that they couldn't (or wouldn't) change it even though UPS told me that only the sending party had the authority to change a shipment. I went back and forth with all parties several times and eventually the Antonline rep told me to just let it get returned and then order it again to a new address. Because I wasn’t home to sign for the package, it automatically got returned they charged me $110 as a restock fee even though their restock policy is that you would get charged if you "refused" a package. Which I didn't! I wanted the package but the Antonline rep purposefully told me they wouldn’t change the shipping address so it would get returned. I've contacted them numerous times and no one ever back to me. Newegg never helped either. This is unethical at the very least and possibly illegal! They basically shipped a package so no one could receive it and then refused to help so they could collect $110 from me for nothing. Please spare yourself the pain!”

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Posted 3 years ago

“I was sold a malfunctioning laptop. When I brought this to Newegg support. They simply blamed their suppliers. And told me to reach out to their supplier. I did that on several occasions. When the supplier did not agree to rectify my problem. Newegg would not do it either. I highly recommend avoiding Newegg. If there is a problem, you will have ZERO support.”

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Posted 3 years ago

“website and ordering was simple .. prompt notifications about product purchase and delivery .. packaging was damaged by UPS .. forklift went through the cardboard and scraped one side .. PC undamaged due to superb internal protection .. dont know why others complain but i will be ordering from them again ..TY”

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Posted 3 years ago

“I sent a 14TB drive for replacement because it was DOA when I got it. Their RMA page states 2-5 days processing after they get it back. It's been 15 now and they say another 5. No amount of excuses covers this ineptness when I only live 2 states away. Aside from shipping they've still had it now for 15 days! I talked to chat again today, after their “processing center” said everything was fine and it will send out in 1-3 days, and did NOT ship out today on the third day. After asking for a supervisor multiple times and the agent refusing, she finally HUNG UP on our conversation because, well it was time to go they were closing. What HORRIBLE customer service!! Completely unacceptable. Newegg USED to be good, until they allowed probly 1000 3rd party sellers on there, AND until their customer service went to $#*!. This and another recent return nightmare a few months ago have turned me completely off to them. I will not buy from Newegg any more. I could have refunded it and bought from Amazon and had it in one day. I only bought because it was 20 bucks cheaper... and now I have 50 bucks worth of headaches and unprotected files not backed up. They are just... BAD now. Do NOT buy from Newegg, they are the worst and lie. They told me first 2-5 days after receipt, then they told me d10 more days PLUS 3-5, then the 1-3 days, and still I don’t have any indication they are shipping this back. ATROCIOUS.”

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Posted 4 years ago

“They wait 3 business days to ship out an order. Customer service is non existing. Put on hold and after about 20 minutes you are hung up on. Only order from this place if you cannot find it any where else. Expect about 2 weeks for the shipment.”

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Posted 4 years ago

“I had been a Newegg customer for at least a decade or more without issue. One day I found that there were a bunch of charges on my account that weren't mine. Mostly someone hacked either Newegg or PayPal and those charges starting happening, I notified both companies, PayPal handle the issue very professionally, refunded my money and we moved on. However Newegg, took a different approach, they immediately closed my account and refused to allow me to purchase anything. I ended up speaking with the head of customer service at Newegg corporate who after some investigation came back and said that whenever I had a new physical address and a new bank and credit card I could open a new account. My husband and I moved to a new home two months ago and I needed a few things so I went to Newegg and opened an new account with a new email addy, new address, new bank, and new credit card. I opened the account without issue and ordered a new AV receiver. Two days later I get an email saying my account was blocked and they canceled the receiver order, but kept the money for an extended warranty I bought with the receiver. To this day Newegg has never spoken to me about why they did what they did, even though I was clearly not at fault. As long as there are credit cards some people will always find a way to steal your information. That being said, a person with a 780 Fico score shouldn't be denied purchasing from a company when the company your buying from gets hacked. Yet that's exactly what Newegg did. The little I've been able to talk with anyone they all agree that something was wrong and wanted to get my account open, but in the end someone always sabotages their efforts. All I can say is that Newegg is a disgustingly run organization that arbitrarily just shuts people off with no explanation. I find them to be very ignorant of how to treat customers and how to actually talk to a customer. They never do either. My purpose in writing this isn't to get Newegg to change because clearly they don't have that capability, I just felt someone had to expose how they treat customers when they clearly are at fault. I've never had a bill from them that wasn't paid in full immediately, nor have I ever returned things unless they were actually bad, this isn't about me or my buying, this is about a CHINESE company that thinks they are still operating in China and they can do anything they want without consequences, this review is part of the consequences of treating a good customer badly and then refusing to even speak with them.”

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Posted 5 years ago

“I ran into a problem with my order with them and the customer service was fantastic. Handled my problem quickly and even gave me a coupon code to use on my next order. Very professional.”

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Posted 6 years ago

“fast shipping, gives discounts pretty often”

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Posted 7 years ago

“They offer great prices, excellent shipping speeds, and have been around forever.”

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Posted 7 years ago

“Excellent info page on each product. Discounts galore.”

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Posted 7 years ago

Newegg is rated 2.3 based on 30 reviews