“Beware when booking with Newmarket
We booked a hotel in November 2023 in Lake Como for the hotel of our choice. Two weeks before we departed in September 2024 they changed our hotel to a considerable inferior hotel, which ruined the holiday.
I feel customer services were incredibly unhelpful & not forthcoming with truthful information when asked why.
They have offered £100 voucher off another holiday which in no way makes up for the disappointment.
Please take this into consideration when you are booking with Newmarket Holidays.”
“Front seat on coach booked - not reserved when we got on. Tour manager was a waste of space - told us nothing unless we asked and tried to put everything on the coach driver who was the one bright spot of the weekend”
