Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality clothes”

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Posted 7 years ago

“wide variety and good prices”

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Posted 7 years ago

“Great range and easy-to-use website. Delivered to store the next day for FREE!”

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Posted 7 years ago

“Good value, good range!”

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Posted 7 years ago

“Love their sales, good quality clothin n houseware. Friendly staff both on line and in the shop”

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Posted 7 years ago

“The products were beautiful just as they were on the website.Customer care was on point”

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Posted 7 years ago

“Been in these shops many times staff are always very helpful and the fashion is regularly updated”

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Posted 7 years ago

“Fast and reliable. Always good quality”

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Posted 7 years ago

“A beautiful display of home furnishings to choose from.”

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Posted 7 years ago

“They made me happy because of the selections and styles despite being in that older age bracket I still found lots of choices where I cannot find in other high street shops!”

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Posted 7 years ago

“The Quality , Price, delivery and website experience is second to none”

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Posted 7 years ago

“Excellent customer relations and feedback every step of the way.”

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Posted 7 years ago

“Items good standard”

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Posted 7 years ago

“Ordering online was a nightmare as the website wouldn't accept my gift cards. Then my parcel was lost and the items I ordered had home out of stock. Reordering different items was a nightmare as had to pay again even though my refund hadnt reached me yet. The only saving grace was the customer services agents who tried thier best to rectify the issue, unsuccessfully, but they did all they could.”

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Posted 7 years ago

“quality of goods, after shave fantastic and long lasting”

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Posted 7 years ago

“Good products Good customer service Always a Great sale!!!”

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Posted 7 years ago

“I ordered two chairs and a sofa from Next and was incredibly happy with the service I received both in store and via email. Communication was good and my furniture is wonderful. Excellent quality!”

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Posted 7 years ago

“Always happy with customer service when ever I visit”

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Posted 7 years ago

“Clothing good value but bit expensive”

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Posted 7 years ago

“Fast delivery n easy returns”

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Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews