Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service , very polite and friendly , will do everything they can to assist you with a fabulous returns policy .”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“Excellent service great quality service”

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Posted 7 years ago

“Good choice and quality at competitive prices”

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Posted 7 years ago

“Very helpful at costumer services.”

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Posted 7 years ago

“good service”

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Posted 7 years ago

“great discounts on quality clothes”

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Posted 7 years ago

“good customer service, quality products, and excellent return policy.”

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Posted 7 years ago

“Theses flowers were for a friend that had lost her father I ordered them on the Friday and they arrived on the Saturday which is excellent service in my opinion my friend was over the moon with them and they made her have a smile on her face which she hadn't for a while.”

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Posted 7 years ago

“Good quality clothes”

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Posted 7 years ago

“wide variety and good prices”

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Posted 7 years ago

“Great range and easy-to-use website. Delivered to store the next day for FREE!”

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Posted 7 years ago

“Good value, good range!”

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Posted 7 years ago

“Love their sales, good quality clothin n houseware. Friendly staff both on line and in the shop”

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Posted 7 years ago

“The products were beautiful just as they were on the website.Customer care was on point”

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Posted 7 years ago

“Been in these shops many times staff are always very helpful and the fashion is regularly updated”

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Posted 7 years ago

“Fast and reliable. Always good quality”

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Posted 7 years ago

“A beautiful display of home furnishings to choose from.”

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Posted 7 years ago

“They made me happy because of the selections and styles despite being in that older age bracket I still found lots of choices where I cannot find in other high street shops!”

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Posted 7 years ago

“The Quality , Price, delivery and website experience is second to none”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews