Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Jeans and trousers for my daughter online Next day delivery to local store brilliant service”

Helpful Report

Posted 6 years ago

“Fast informed delivery of quality items.”

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Posted 6 years ago

“Helped me find what I was looking for efficiently with a friendly smile”

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Posted 6 years ago

“Long term customer receive letter concerned at my level of returns even though I pay for each delivery and return and don’t use the £20 unlimited delivery service . Feel very let down by a company that had my sole purchase of clothes told my spend was 94% of what I order but I order quite a lot.. if this is the future of next service questioning people on why they don’t buy every item delivered then they will lose a lot of custom I pay on time every month always purchase at least two items a month ... disappointed.”

Helpful Report

Posted 6 years ago

“I shop online and in store. I collect from store and find the staff very efficient and helpful. I always get regular text updates re orders. The shop layout is good and I love the variety it offers. I am a regular shopper at Next.”

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Posted 6 years ago

“Very compromised with customer”

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Posted 6 years ago

“I was debited for the new directory in December as as yet I have not received . I have spoken to staff online and on the telephone . I was promised a refund for the inconvenience plus a directory in 10 days time (twice). They also promised they would get back to me about any courier problem in my area . I am now considering closing my account which is a shame as I have been ordering for many years . Empty promises from unprofessional customer service staff .”

Helpful Report

Posted 6 years ago

“Ordered for next day delivery what a joke courier couldn’t find we are a big white pub on a main road near the main hospital now have to wait 5 days for over 220.00 to be returned to my bank Next sort out your delivery”

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Posted 6 years ago

“always very happy with their service. always on time, if delays always informed me.”

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Posted 6 years ago

“Great choice. Prompt delivery and hassle free returns”

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Posted 6 years ago

“Very good quality items”

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Posted 6 years ago

“I love the quality and many styles/designs from next . The delivery is always prompt and if there is ever a problem it is always dealt with in a quick courteous manner . I especially love the sales , you can grab a bargain knowing that you or your children will have quality clothes that will last a good while.”

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Posted 6 years ago

“I find shopping online with next so easy and returning any items even easier. My new go to shop!”

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Posted 6 years ago

“Super fast delivery and good returns service”

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Posted 6 years ago

“I love using next , the delivery is efficient and great courier collection service. .The clothes are good quality”

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Posted 6 years ago

“I was so impressed by a young lady named Bahja who works in your store in Westfield White City. Bahja was a delight very helpful and full of life and full of knowledge about your products. It was a pleasure dealing with Bahja”

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Posted 6 years ago

“I have visited your store in Westfields London many times and have not been very impressed by your shop floor staff. On Monday 28.1.2019 I went to your store and the shop floor assistant named Bahja was most helpful,polite and went into great depth on the product I was buying. I have given Bahja a 5 star review”

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Posted 6 years ago

“easy to use service”

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Posted 6 years ago

“Petite lines not available in all colours offered in standard sizes . Worth paying the delivery for a year .”

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Posted 6 years ago

“ordered and paid for a rug online at next in December they said be with you in a week no sign phoned up only to be told be a further 3 weeks that has been and gone now ,still no rug will cancel tomorrow and spend our money in tk maxx instead spent a lot of money in next at Christmas and not in the sale either fed up with lies and poor service shall take our money elsewhere now next your a joke keep it up and you will be gone of the high street soon”

Helpful Report

Posted 6 years ago

Next is rated 3.5 based on 1,300 reviews