Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next has gone downhill! Constantly receiving items which are different to what I ordered and now they have accused me of switching tags on items and returning a cheaper one, when I did not order the item in the first place! I have been a customer over 20 years and doesn’t thousands with them and am treated like this. Beware of becoming a next customer as they can just accuse you of taking back incorrect items and charge you for the investigation plus item. What makes it worse is they have the item so happily are re-selling. This is organised crime!”

Helpful Report

Posted 1 year ago

“Disappointing for Next.... Been a customer for over 20 years and paid the subscription charge 22.50 annual free for deliveries and collections and now being told there is a standard 2.50 for each collection . I spend over 1,000 each year on next items and have a courier dropping off an order tomorrow and yet if I give them a returns will be charged... Daylight robbery, will be shopping elsewhere in future”

Helpful Report

Posted 1 year ago

“Awful customer service and marketing ethics. I noticed a payment come out of my account for nextunlimited subscription. I reviewed and realised this must have been accidentally when checking out of my last order a month ago. When I tried to cancel they refused and said you had to subscribe for minimum of 3 months. So essentially I paid £22.50 for one delivery. If they have such a strict cancellation policy it should be clear that you are making such a significant purchase. Not SNEAKING A SUBSCRIPTION THROUGH DURING A STANDARD CHECKOUT WITH NO OPTION TO CANCEL FOR 3 MONTHS. I do all my shopping online, this must have been very subtly done for me not to notice that I was subscribing to next unlimited whilst paying for delivery of 1 small item. TOTAL SCAM. Not what you'd expect from a well known brand. Even startups with subscriptions have more visibility and don't try to trap people into subscriptions with no option to cancel.”

Helpful Report

Posted 1 year ago

“I visited your store to purchase a suit for an upcoming wedding. I really was out of my depth as I've always struggled to find the perfect suit, as I'm very tall. I was approached by your colleague Mac (he works in the men's department at Gipsy Lane Luton). His professionalism, excellent customer service skills and expertise on recommending the correct size for my 3 piece suit was outstanding throughout. Mac was informative, efficient, detailed, completed the task optimally to his best ability. Mac is an asset to your company, as he completes his job to his optimal capability and goes more than beyond to care and satisfy his customers in providing the best customer care as possible. Mac is very approachable and I reinforce once again he is an asset to the Luton branch (Gipsy Lane).”

Helpful Report

Posted 1 year ago

“I purchased the dining set and the Blair breakfast bar stools in November … I was thrilled initially with their look … so elegant , however it’s not taken long for them to start already looking old … the padding in the seat is starting to flatten and psh to one side and the wooden ‘step up’ at the base is starting to chip … they are not used daily and only used by adults (absolutely no shoes are worn to cause damage to the wood)”

Helpful Report

Posted 1 year ago

“You are racist scum who would not give me my order because of my skin colour ,,,what lies can you say about this ,oh I'm sorry please call us ,I did and you done nothing, sorry om not white”

Helpful Report

Posted 1 year ago

“Easy to order - quick next day delivery and easy returns”

Helpful Report

Posted 1 year ago

“Very racist people would not ket me have my item because of the colour of my skin ,2023 and still racism is going on”

Helpful Report

Posted 1 year ago

“Glynn who delivers for next is brilliant always on time lovely and pleasant. By far the best delivery service next has ever had. ☆☆☆☆☆”

Helpful Report

Posted 1 year ago

“Excellent customer service . Lauren and Charlie ( Kingswood store ), patiently and professionally sorted out a difficult return and exchange for me .Many thanks .”

Helpful Report

Posted 1 year ago

“Every time i order something online my item is delayed. Dont like shopping there any more.”

Helpful Report

Posted 1 year ago

“My first order with Next and its an absolute disaster. Unfortunately they use Evri to deliver their goods....big mistake terrible company. The Avri delivery driver posts a picture saying she can't deliver to the address. If she was standing outside the correct front door that are clearly numbered, then she would have got an answer. Item is now showing out of stock but still Next say don,t worry you will receive your parcel maybe in 48hrs. Terrible service from Next and Avri.....”

Helpful Report

Posted 1 year ago

“Very good shopping experience. Saman efficiently processed my returns and helped me find the bottoms to a a pyjama set I purchased. The sets had been mixed up being in the sale. Thanks for the customer service.”

Helpful Report

Posted 2 years ago

“Excellent customer service …extremely helpful and accommodating.”

Helpful Report

Posted 2 years ago

“0 stars they deserve seriously guys unless you want a nervous breakdown DO NOT ORDER ANYTHING FROM THEM !! I ordered on the 3 rd of January 2022 and paid for next day delivery that NEVER HAPPENED AND ONLY DELIVERED HALF OF MY PARCEL!!After phoning up; you get some imbeciles ,who can’t spell you have to dictate like children the letters,you get a cynical cow saying !!the couriers have problems need to given more time(so If you are working think twice) I had to tell them if tomorrow you don’t deliver my parcel I will chase the refund with my bank seriously A NIGHTMARE TO DEAL AND NEVER AGAIN I WILL ORDER ANYTHING FROM THEM”

Helpful Report

Posted 2 years ago

“I went to Loughton store. Sophie was so so helpful, as she ordered online for me to be collected at the jersey store . She took the stress away from me, nothing was too much for her . Sophie is an asset to the company. There should be more people like Sophie”

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Posted 2 years ago

“I love next clothes. I've been a customer for 30 plus years. Excellent quality and service.”

Helpful Report

Posted 2 years ago

“Useless company. They offer next day delivery with little chance of it arriving. They do not bother to keep you updated as to where your package might be or indeed arrive. Totally useless”

Helpful Report

Posted 2 years ago

“I write to warn everyone who wanna place any order from NEXT think TWICE! This company is the worst company I ever seen. I have been a loyal NEXT VIP and Unlimited customer, I ordered over £20000 with this company, they send out faulty and broken items so I returned items by their EVRI courier collection with tags and all in original packaging I had all the proof of online purchase and NEXT refused to refund me, I need to dispute each transactions with my bank and still in process. After I raised dispute with my bank, few days later NEXT sent two guys from agency to my home address with my private details and my family personal details as well all printed on paper obviously NEXT did a hard search without customer permission and they use camera recorded our faces and vehicles, they are threatening and harassing me and my family. NEXT are clearly using this as a way to avoid refunds which is absolutely disgusted! I will NEVER EVER shop with NEXT again, extremely rude staff ( Female Manager of BICESTER NEXT store ), shocking online customer service, shame on them! Be prepare to deal with many phone calls, emails, worries, waste of time and losing your money if you wanna order from this SCUMBAGS company!!!!!!!”

Helpful Report

Posted 2 years ago

“Exciting gender neutral Party wear ideas. I am male mid twenties and want to look lively for Xmas new year festive season. Next we're most helpful even offering suggestions on outfits and what worked well on me. After many fittings and the great patience and assistance of staff I now have two new outfits and will attend this year's Christmas NewYear meals and party's with confidence. Thank you Next”

Helpful Report

Posted 2 years ago

Next is rated 3.5 based on 1,289 reviews