Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous home stuff - always excellent quality”

Helpful Report

Posted 7 years ago

“The service received from online, relating to kylie minogue bedding I have returned has been diabolical. 8 months later, I’m still fighting for the monies to reach my card”

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Posted 7 years ago

“Very helpful staff at the checkout”

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Posted 7 years ago

“Ordered some school uniform. Always good quality & nice, unique detailing which my children appreciate at school.”

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Posted 7 years ago

“Order came quckly.”

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Posted 7 years ago

“Considerate and helpful at pay desk”

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Posted 7 years ago

“The store layout was clear, easy to find what I was looking for. The staff were friendly and helpful. Great customer service.”

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Posted 7 years ago

“Absolutely 1st class 1st caring service”

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Posted 7 years ago

“bought some lovely new clothes”

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Posted 7 years ago

“I was able to order two shirts for free 'next day' collection into store. The staff were helpful and refunded the shirt size that was too big on the spot after letting me try them on in the changing room. Great service!”

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Posted 7 years ago

“Courteous staff in store. Product always good and excellent delivery service.”

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Posted 7 years ago

“Very friendly staff and extremely helpful she I was looking for shoes for children.”

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Posted 7 years ago

“Happy with the service, order arrived earlier than expected.”

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Posted 7 years ago

“I enjoy shopping with next there quality of clothes are amazing and wash good and last long. There shop online is easy and can be delivered to there shop which makes it easier to try there then decide if keeping or returning. The return service is good and customer service is always with a smile and good attitude.”

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Posted 7 years ago

“No hassle returns”

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Posted 7 years ago

“Great service fast delivery”

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Posted 7 years ago

“I could not find any trousers I liked after putting on a bit of weight but the girl that helped me directed me to a trouser with a nice cut and long leg and ordered it in especially for me”

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Posted 7 years ago

“Ordered two beautiful chairs online after testing them out in store. Took minutes to order, simple. Within a week the chairs were ready and we arranged delivery for the following week. I was able to pick a suitable day and 4 hour time slot. The day before I was given a 90 minute time slot and was able to track the van on its route. The two guys that delivered it were friendly and courteous. They delivered to the room of my choice, unpacked the chairs, fitted the feet and took the packaging with them! Excellent service and the chairs, well they're just amazing!”

Helpful Report

Posted 7 years ago

“I liked so many of their clothes that I was spoilt for choice - which is very unusual for me ! The shop assistant at the till was very friendly and helpful and looked up a faux mohair cardigan I'd seen online and showed me where it was in the store as I hadn't been to this particular Next before. She also showed me where the changing room was and after I'd tried on the cardigan in 2 colours (different from the one I'd liked online) she offered to order it for me or to come back the following week as they'd be getting some more in.”

Helpful Report

Posted 7 years ago

“Well set out with plenty of choice and sizes”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews