Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ansawed that question in the question.”

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Posted 7 years ago

“Assistant helpful and apologetic for keeping me waiting”

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Posted 7 years ago

“Great quality products and excellent service.”

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Posted 7 years ago

“Next day delivery option and free to collect from store”

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Posted 7 years ago

“Fantastic service in the castleford outlet branch. The staff are amazing and always deliver superb customer service. They have helped me so much with orders and finding the right product. Big shout out needed....”

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Posted 7 years ago

“Ordered a few items online, all were in stock and delivered to store the next day. Great service!”

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Posted 7 years ago

“Very prompt delivery however I would have purchsases more of stock availability had not been such an issue”

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Posted 7 years ago

“As always a great service and quality of goods. 5stars!”

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Posted 7 years ago

“I'm a bloke, so I'm not, stereo-typically, that bothered about shopping, but I recently reflected on the fact that as physical shops go, Next is my favourite. Once or twice a year I go to the men's department with one of my daughters and buy my clothes for the year/six months. It takes me about an hour or so and I just get loads of stuff I like and need and she checks I don't look too bad in it (I'm trusting they're being honest). Their clothes are well made, durable and well designed. I've always found the staff friendly, courteous and helpful. It's an easy shopping experience and I really like their clothes above all other high street retailers. On top of this I really like their home ware too. The staff are of the same standard and their furniture is solid, well made and pretty classy, in my opinion. A great standard for a fair price (not the cheapest, but it shows). In summary, Next is a decent place to still do some physical shopping. So much so, that it occurred to me the other day, whilst sat in my lounge, that if you took away all the Next stuff in the room, I'd have been sat on the floor in an almost empty room in just my socks. Not a great look! So well done Next.”

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Posted 7 years ago

“Great quality product, seamless ordering and delivery process with good updates.”

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Posted 7 years ago

“Gorgeous home stuff - always excellent quality”

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Posted 7 years ago

“The service received from online, relating to kylie minogue bedding I have returned has been diabolical. 8 months later, I’m still fighting for the monies to reach my card”

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Posted 7 years ago

“Very helpful staff at the checkout”

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Posted 7 years ago

“Ordered some school uniform. Always good quality & nice, unique detailing which my children appreciate at school.”

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Posted 7 years ago

“Order came quckly.”

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Posted 7 years ago

“Considerate and helpful at pay desk”

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Posted 7 years ago

“The store layout was clear, easy to find what I was looking for. The staff were friendly and helpful. Great customer service.”

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Posted 7 years ago

“Absolutely 1st class 1st caring service”

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Posted 7 years ago

“bought some lovely new clothes”

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Posted 7 years ago

“I was able to order two shirts for free 'next day' collection into store. The staff were helpful and refunded the shirt size that was too big on the spot after letting me try them on in the changing room. Great service!”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews